loan officer resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

LOAN OFFICERr:possessing in-depth knowledge of direct and indirect lending products, finance concepts and WORD. Offering 3 years of experience evaluating, recommending and authorizing approval of ALL loans.

SLOT ATTNENDANT: prospecting, closing and maintaining client relationships. Hardworking customer service professional proficient in diagnosing technical issues and repairing slot machines. Skilled relationship-builder with good verbal and written communication strengths. Well-versed in related industry compliance requirements. Experienced with highlighting casino services and promoting customer loyalty by providing top-notch service in all areas. Handles money and updates guest accounts with speed and accuracy.

MAINTENANCE SUPERVISOR: bringing 6 years of positive maintenance team leadership. Strong knowledge of preventive maintenance scheduling as well as unscheduled repairs to minimize downtime. Highly skilled in time and customer service with commitment to quality and efficiency.

  • Loan Processing Coordination
  • Excellent Communicator
  • Updating Player Accounts
  • Dispensing Payouts
  • Performing Diagnostics
  • Serving Customer Needs
  • Maintaining Machines
  • Providing Change
  • Slot Machine Troubleshooting
  • Accurate Cash Handling
  • Training & Development
  • Equipment Maintenance
  • Active Listening
  • Customer Service
  • Flexible Schedule
  • Reliable & Trustworthy
  • Good Work Ethic
  • Computer Skills
  • People Skills
  • Problem Resolution
  • Troubleshooting Skills
  • Data Evaluation
  • Writing Reports
  • Safety Awareness
  • Supervision & Leadership
  • Training and Coaching
  • Microsoft Office
Loan Officer, 01/2020 to Current
Umpqua Bank CorpNewport Beach, CA,
  • Executed loan origination process and ordered credit reports, appraisals and preliminary title reports.
Slot Floor Person, 09/2013 to 09/2018
Cache Creek Casino ResortBrooks, CA,
  • Protected company assets against theft or damage by conducting frequent building and grounds patrols.
  • Provided timely checks on guest needs and brought requests.
  • Delivered beverages to casino customers playing at tables and slot machines.
  • Dispensed funds for machine jackpots and change for player needs.
  • Completed speedy and accurate repairs to maintain machines.
  • Enhanced customer loyalty by learning names and preferences.
  • Conducted troubleshooting and diagnostic procedures to locate source of malfunctions.
  • Promoted loyalty club membership, set up accounts and entered customer information.
  • Created and maintained records detailing monetary transactions, resolved discrepancies and verified funds accuracy with accounting staff.
  • Responded promptly to jackpot alarm bells.
  • Reconciled cash and casino currency by auditing cash drawers and transaction receipts.
  • Balance daily financial records by reconciling transaction summaries.
  • Monitored floor operations and resolved safety, service and equipment issues.
  • Adhered to security protocols and cash-handling best practices to maintain correct totals.
  • Handled slot machine payouts and guest prize redemption to meet diverse guest needs.
  • Identified slot machine issues, completing basic repairs and communicating with maintenance personnel to schedule more extensive repair work.
  • Facilitated check-cashing authorizations and house credit accounts.
  • Checked identifications to verify patrons' ages.
  • Cleared coin jams and performed minor slot machine repairs.
  • Reconciled daily summaries of transactions to balance books.
  • Documented monetary exchanges and transaction reconciliations.
  • Executed currency trades to provide guests with casino chips or process cash redemptions for unused chips.
  • Accepted and submitted credit applications and verified credit references.
  • Maintained accountability of money banks and released to assigned personnel.
  • Exchanged money, credit, tickets or casino chips for patrons.
  • Monitored activity throughout casino floor and reported issues to supervisor for immediate attention.
  • Efficiently completed repair orders to meet factory standards.
  • Used computer maintenance program to produce repair orders and charge out parts.
  • Delivered positive reinforcement and constructive criticism for employee work efforts.
  • Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
  • Monitored employee work levels and optimized performance with strategic approaches.
  • Researched and provided timely resolution to service discrepancies.
  • Eliminated knowledge gaps by managing continuous training and mentoring strategies for new and junior personnel.
  • Investigated accidents and injuries, preparing reports on findings.
  • Troubleshot and performed testing to keep telephone and data lines functioning properly.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
Education and Training
High School Diploma: , Expected in 06/1966 to OFFICERr:possessingStewartsStewartsStewartsAnaly High School - Sebastopol, CA
High School Diploma: , Expected in 06/1966 to Point Arena High School - Point Arena, CA

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Resume Overview

School Attended

  • OFFICERr:possessingStewartsStewartsStewartsAnaly High School
  • Point Arena High School

Job Titles Held:

  • Loan Officer
  • Slot Floor Person


  • High School Diploma
  • High School Diploma

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