LiveCareer-Resume

loan officer resume example with 12+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

A highly experienced Loan Officer (for 7 years) and with 13 years of banking industry experience, I have extensive knowledge and skills in Loan disbursement, back office operations, customer service, bank teller services, leadership, analytical and problem solving ability, product management, and interpersonal communication. With strong proficiency in MS Office programs, I am committed to providing exceptional services to clients and ensuring smooth and efficient loan processing. With ten awards for Certificate of Recognition, Appreciation and employee of the month, I can justify that I am a focused, motivated and committed professional who can deliver beyond the employer and customers' expectation.

Skills
  • Lending Skills
  • Debt and Credit Management
  • Bank Security Issues
  • Bottom Line LoanMaster Loan Servicing
  • Product Management skills
  • Leadership skills
  • Training skills
  • Insurance Management Skills
  • Counseling Skills
  • Ms Office Skills
  • Analytical and Conceptual skills
  • Interpersonal Skills
  • Customer Service-Focused
  • Loan Processing Coordination
  • Loan File Review
  • Customer Relations
  • Credit History Review
  • Attention to Detail
  • Problem-Solving
  • Complaint Handling
  • Excellent Communicator
  • Cash Handling Expert
Education and Training
Kampala International University Kampala - Uganda, Expected in 11/2008 Bachelor of Arts : Social Work And Administration - GPA :
Mwakaleli Secondary School Mbeya - Tanzania, Expected in : - GPA :
Experience
Assurance - Loan Officer
Pensacola, FL, 06/2017 - Current
  • Attending Loan Customers
  • Growing Quality Portfolio
  • Realizing and Managing Loan Portfolio for MSE, SWL and other loan products such as pensioner's loans, Personal Loans and Diwani Loans.
  • Conducting Marketing in different areas within Nkasi District.
  • Implementing different Deposit Campaigns such as Retention and Attack, Follow the Money.
  • Road Map Implementation.
  • Coaching Staff Members concerning NMB products, Training Loan processing and portfolio Management skills, Marketing and Negotiation skills.
Allied Universal Security - Customer Service Officer
Jamaica, NY, 08/2014 - 05/2017
  • Handling Customer's Complaints and Servicing Customer's Enquiry.
  • Cross - sell to existing customers in and outside the branch.
  • Realizing and Managing customer's inquiry location within branch.
  • Issuing of cheque books, Customer statements, NMB Cards.
Securitas Inc. - Back Office Officer
Los Angeles, CA, 01/2014 - 07/2014
  • Batch Processing
  • Holding strong room keys and taking care of physical cash.
  • Processing Salary via Sybring
Pacific Western Bank - Bank Teller
Boston, MA, 05/2010 - 01/2014
  • Receiving and processing cash and cheque deposits
  • Processing Cash and Cheque withdraws.
  • Cross - selling of NMB products to existing and new customers.
Languages
Swahili :
First Language
Negotiated :
English : C2
Proficient
Negotiated :
Accomplishments
  • Managed to Expand Branch Portfolio from 7 to 13 bilion within three years.
  • Exceeded Loan Disbursement before time, a set target was 13, 685,000,000 by June 2021, but by January, 2021 I exceeded the target.
  • I maintained a Par below 5 ( a set target) and managed to close with a par of 2 for three consecutive years (2017 - 2029) and with a par of 3 fpr 2020.
  • I met and go beyond customers' expectation by distributing 100 ATM cars per week and saving more than 200 customers per day as a bank teller.
Activities and Honors
  • Received Certificate of Appreciation for Performance Recognition in Loan Disbursement (Volume & Value) of 2022, MSE & AGRI category Award of January 2023.
  • Received Loan Disbursement and Portfolio Management award together with a prize of Tsh.200,000 in May 2021.
  • Being rated 4 during PM reviews for five consecutive years (2018 - 2022).
  • Consistently maintained high customer satisfaction ratings and was awarded Certificate of Recognition for Managing Customer Expectation for good customer delivery and ATM card distribution for the year 2016 at Makambako branch.
  • Recognized as Employee of the month for outstanding performance and team contributions 8 times; in June, August and September 2016, in March, May, August and October, 2017 and once in 2021 at Makambako and Nkasi branches.
Additional Information

ADDITIONAL TRAININGS:

  • November 21 - 22, 2019 - Emerging Leadership.
  • November 11 - 17, 2029 - Bank Assurance by Tanzania Institute of Finance Management (IFM).
  • October, 2019 - Training of Trainers.
  • November, 2017 - NMB Trade Finance Training Course.
  • July, 2017 - NMB Lending Training Course.
  • May, 2016 - MSE Training Course.
  • December, 2014 - Product Knowledge Training.
  • November, 2012 - Customer Care Training.
  • July, 2010 - Teller Training.

REFEREES:

1. Kenneth Hakungwe,

Team Leader Sales and Retention,

NMB Makambako,

Box 30,

MAKAMBAKO.

Mobile: 0756655508,

Email: resumesample@example.com

2. Frank Makungu,

Branch Manager,

NMB Muhimbili,

Box 413,

DAR ES SALAAM.

Mobile: 0754933693,

Email: resumesample@example.com

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Resume Overview

School Attended

  • Kampala International University
  • Mwakaleli Secondary School

Job Titles Held:

  • Loan Officer
  • Customer Service Officer
  • Back Office Officer
  • Bank Teller

Degrees

  • Bachelor of Arts

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