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loan officer resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Loan Officer with 21 years of hands-on experience originating loan programs. Dependable professional polished in assembling loan packages, initiating loan applications and analyzing loan programs to match borrower's profile. Communicative team player with in-depth knowledge of products and associated services.

Skills
  • Customer Service-Focused
  • Problem-Solving
  • Income Evaluation
  • Problem Solving
Experience
03/2019 to Current Loan Officer Assurance | Pflugerville, TX,
  • Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Delivered high levels of customer service to facilitate smooth processes.
  • Met with applicants to obtain information for loan applications and answer questions about process.
  • Analyzed applicants' financial status and credit and property evaluation to determine feasibility of granting loan.
  • Reviewed loan agreements to confirm completeness and accuracy.
  • Tracked and managed new leads and followed up on referral business.
  • Performed daily maintenance of loan applicant database.
  • Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines.
  • Resolved file problems, bottlenecks and qualified issues throughout underwriting process.
01/2010 to 02/2019 Loan Officer Assurance | Pharr, TX,
  • Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Delivered high levels of customer service to facilitate smooth processes.
  • Met with applicants to obtain information for loan applications and answer questions about process.
  • Analyzed applicants' financial status and credit and property evaluation to determine feasibility of granting loan.
  • Reviewed loan agreements to confirm completeness and accuracy.
  • Tracked and managed new leads and followed up on referral business.
  • Performed daily maintenance of loan applicant database.
  • Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines.
  • Obtained and compiled copies of loan applicants' credit histories, corporate financial statements and other financial information to update credit and loan files.
  • Analyzed applicants' financial status, credit and property evaluations to determine feasibility of granting loans.
  • Improved loan applications and documentation by informing applicant of additional requirements.
  • Resolved file problems, bottlenecks and qualified issues throughout underwriting process.
  • Researched investor guidelines and kept up to date on program changes that affected loan processing or origination.
  • Adhered to federal and state compliance guidelines relative to retail mortgage lending.
11/2002 to 01/2010 Loan Officer Assurance | Phoenix, AZ,
  • Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Delivered high levels of customer service to facilitate smooth processes.
  • Met with applicants to obtain information for loan applications and answer questions about process.
  • Analyzed applicants' financial status and credit and property evaluation to determine feasibility of granting loan.
  • Tracked and managed new leads and followed up on referral business.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines.
  • Obtained and compiled copies of loan applicants' credit histories, corporate financial statements and other financial information to update credit and loan files.
  • Improved loan applications and documentation by informing applicant of additional requirements.
  • Executed loan origination process and ordered credit reports, appraisals and preliminary title reports.
  • Resolved file problems, bottlenecks and qualified issues throughout underwriting process.
  • Researched investor guidelines and kept up to date on program changes that affected loan processing or origination.
Education and Training
Expected in 05/2002 to to Associate of Applied Science | Accounting Charles County Community College/CSM, Leonardtown, MD, GPA:
Accomplishments
  • Received 2022, 2021, and 2020 Leaders Club Award from First Home Mortgage.
  • Received 2020 and 2021 Top 1% Orginator in America By Mortgage Executive Magazine.
Websites, Portfolios, Profiles
  • https://firsthome.com/loan-officers/Jessica-Claire/
  • https://www.zillow.com/lender-profile/JessicaClaire/

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Resume Overview

School Attended

  • Charles County Community College/CSM

Job Titles Held:

  • Loan Officer
  • Loan Officer
  • Loan Officer

Degrees

  • Associate of Applied Science

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