loan officer resume example with 14+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
Enthusiastic Loan Officer capable of providing excellent customer service throughout the loan origination process. Consistently exceeds sales expectations.
Personable Loan Officer skilled in coaching and mentoring branch team members on a variety of loan products and services. Dependable and successful in building a loyal customer base.
Self-motivated professional highly proficient in developing creative solutions and implementing objective decision making. Maintains positive attitude and works hard to build team relationships.
Knowledgeable and innovative finance, sales and marketing professional with success based on integrity, exceptional customer service, efficiency and ambition.
[Job Title] offering collections, debt consolidation and customer service experience. Computer-savvy, professional and detail-oriented.
Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Soft skill], [Soft skill] and [Soft skill]. Highly organized, proactive and punctual with team-oriented mentality.
Skills
Debt and credit management
Equifax Application Engine
Financial planning expert
Knowledge of VA loan process
Collections proficiency
Customer service-focused
Energetic
Excellent time management
Sales expertise
Friendly
Reliable
Excellent communicator
Bottom Line LoanMaster Loan Servicing
Education and Training
Muskogee High SchoolMuskogee, OKExpected in 05/2008 ā ā: - GPA:
Connors State CollegeWarner, OKExpected in ā ā:Business - GPA:
First State Community Bank - Loan Officer Washington, MO, 09/2016 - Current
Provided expert financial advice on mortgage and both educational and personal loans.
Received [Type] Award for [Number]% rate of closed loans.
Performed daily maintenance of loan applicant database.
Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
Created financial analysis reports of commercial real estate, borrowers' financial statements, lease reviews and market research.
Educated customers on variety of loan products and available credit options to promote valuable decision-making.
Improved operations by working with team members and customers to find workable solutions.
Earned reputation for good attendance and hard work.
Answered [Number] calls per [Timeframe] to answer customer questions.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Collaborated with others to discuss new [Type] opportunities.
Collaborated in development of [Type] procedures.
Recognized by management for providing exceptional customer service.
Absolut Care - Members Service Mayville, NY, 01/2016 - 09/2016
Improved customer satisfaction by finding creative solutions to problems.
Earned reputation for good attendance and hard work.
Improved operations by working with team members and customers to find workable solutions.
Recognized by management for providing exceptional customer service.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Handled all delegated tasks, including [Task] and [Task].
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Collaborated with others to discuss new [Type] opportunities.
Maintained updated [Type] knowledge through [Task] and [Task].
Bombshell Salon - Beautician City, STATE, 02/2011 - 11/2015
Evaluated each client's hair, roots and physical features to determine ideal style and cut plans.
Evaluated client hair type, condition and desired outcome to determine ideal services.
Backed up reception desk by answering phones, scheduling appointments and processing payments.
Increased client base by [Number] people in [Timeframe] by building maintaining relationships with clients.
Fostered clean and sanitary work environment to protect customers and staff from infection.
Managed $[Amount] worth of supplies for employees and $[Amount] worth of [Product] stock for customer purchases.
Recommended products to customers to meet current needs or resolve specific concerns.
Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
Streamlined cleaning processes for treatment rooms to decrease wait times [Number] [Timeframe].
Completed [Number] daily pedicures and manicures for established and new clients.
Kept notes listing preferences and services provided to clients for quick reference.
Collected payment from customers and scheduled next appointments.
Recommended styles and treatments based on clients' needs and appearances.
Treated customers to extra services such as shampooing and head massage to promote loyalty.
Mahylons BBQ - Server/Hostess City, STATE, 04/2006 - 06/2010
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Managed closing duties, including restocking items and reconciling cash drawer.
Promoted desserts, appetizers and specialty drinks.
Partnered with team members to efficiently serve food and beverages.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Calculated charges, issued table checks and collected payments from customers.
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Processed customers' payments and provided receipts.
Greeted newly seated guests quickly and efficiently.
Answered phones politely and promptly, accurately recording and confirming reservations.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
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