LiveCareer-Resume

loan delivery officer resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary
  • Enthusiastic Loan Delivery Officer eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of job and training in delivering loans. Motivated to learn, grow and excel in delivering loans or whatever is put in front of me.
  • Experienced Loan Delivery Officer with over 22 years of experience in Mortgage Banking Industry. Excellent reputation for resolving problems and improving customer satisfaction.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
  • Reliable employee seeking Mortgage Loan Delivery position. Offering excellent communication and good judgment.
  • Dedicated Mortgage Banking professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
  • To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Accomplishments
  • In 2003 I have received the Outstanding Customer Service Award.
  • This award was given to one individual in our region by being voted on by all of the mortgage managers in the region. I was selected unanimously to receive the award.
  • It was presented by my manager and my regional manager.
  • It was such an honor to receive the award.
Skills
  • Microsoft Excel
  • Microsoft Word
  • Microsoft Teams
  • Synergy
  • Project Requirements
  • Customer Satisfaction
  • Brand Loyalty
  • Delivery Procedures
  • Active Learning
  • Results Delivery
  • Creative Solutions
  • Item Scanning
  • Valid Driver's License
  • Accurate Documentation
  • Document Delivery
  • Inquiry Response
  • Daily Logs
  • Maintaining Clean Work Areas
Work History
07/2005 to Current • Loan Delivery Officer Santander Bank, NA | City, STATE,
  • Uploaded loans to Freddie Mac and Fannie Mae selling systems.
  • Updated and made sure all of the information was accurate.
  • Copied the Notes and sent the originals to the investor.
  • Saved the copies, scanned and marked them into our system and then and sent to our Vault.
  • Made labels and labeled all Notes prior to sending them to the Vault
  • Resolved any issues over phone with our investors and 3rd party vendors whenever needed.
  • Followed up with all investors if an issue was not resolved and continued to do so until it was resolved.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize investor needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained new personnel regarding company operations, policies and services for delivering loans.
  • Communicated professionally with colleagues, freelancers and clients.
  • Sought ways to improve processes and services provided.
  • Helped in other areas within the post-closing department if I was caught-up with my work.
  • Worked with underwriters to fix application problems and resolve issues.
06/2003 to 07/2005 Post Closing Mortgage Auditor Santander Bank NA | City, STATE,
  • Compiled closing packages for drafting and presentation accuracy.
  • My job was to verify that everything was signed, notarized, and completed correctly at closing.
  • To make sure we received all the documents we needed for the closing.
  • I would do follow-up if needed with closers, attorney's and or Settlement Agents and sometimes have to send out letters and/or make phone calls. It was also my job to assemble the file in the correct order before we forwarded it to the next department.
  • My job was to verify that everything was signed, notarized and completed correctly at closing. And to make sure we received all the documents we needed for the closing. I would do follow-up if needed with closers, attorney's and or Settlement Agents and sometimes must send out letters and/or make phone calls.
  • It was also my job to assemble the file in the correct order before we forwarded it to the next department.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
06/2000 to 06/2003 Mortgage Fileroom Sovereign Bank, NA/Santander Bank, NA | City, STATE,
  • Maintain all incoming new mortgage files, label and file them.
  • Handle any requests for documents out of the files. File any trailing documents into the files that we received.
  • Pull any files that have paid off daily.
  • Looked up any information in the files that may have been requested.
  • Answered any calls from Underwriters, LPO's or Deliver Agents on a daily basis.
  • We would file anywhere from 100-200 files daily.
Education
Expected in 06/1988 to to High School Diploma | Tulpehocken High School, Bernville, PA GPA:

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Resume Overview

School Attended

  • Tulpehocken High School

Job Titles Held:

  • • Loan Delivery Officer
  • Post Closing Mortgage Auditor
  • Mortgage Fileroom

Degrees

  • High School Diploma

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