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Llc Roadside Assistance Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Motivated Customer Service Representative with over Number years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in Language.

Proactive Job Title with expertise delivering support services and resolving customer complaints. Trained in support software and deescalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation.

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Retail professional with extensive knowledge of fashion industry, including current trends. Enjoys helping customers find stylish and affordable clothing and accessories.

Motivated Job Title of Number years which thrives in fast-paced environments. Works independently, with minimal supervision, and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures,

Goal-oriented worker with outstanding knowledge of Type organization and Type product issues. Proven history of increasing productivity and customer satisfaction with great phone skills and Type talents. Committed to best-in-class customer service and maintaining professionalism.

Enthusiastic Job Title eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and Task and training in Skill. Motivated to learn, grow and excel in Industry.

Job Title with over Number years of successful experience in Skill and Skill. Recognized consistently for performance excellence and contributions to success in Industry industry. Strengths in Skill and Skill backed by training in Area of study.

Experienced Job Title with over Number years of experience in Industry. Excellent reputation for resolving problems and improving customer satisfaction.

Friendly Job Title with Number years of dedicated Type customer service experience. Dedicated to exceeding Type goals through effective communication skills and Type abilities. Expert in Software with training in Area of expertise services.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate Type systems. Effective at operating within Type regulations and Type department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.

Service-focused Job Title bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles.

Competent Job Title driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.

Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support.

Skills
  • Multi-line phone talent
  • Stocking and replenishing
  • Report preparation
  • International sales support
  • Complaint resolution
  • Route dispatch
  • Service standard compliance
  • Training development aptitude
  • Money handling abilities
  • Account management
  • Recordkeeping strengths
  • Strategic sales knowledge
  • Warehousing functions
Education
Lifeskills Center Cleveland Ohio, Expected in 06/2007 High School Diploma : - GPA :
Certifications
  • Certified Job Title, Company Name - Timeframe
  • Area of certification Training - Timeframe
  • Area of certification, Company Name - Timeframe
Accomplishments
  • Documented and resolved Issue which led to Results.
  • Collaborated with team of Number in the development of Project name.
  • Supervised team of Number staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
Work History
Light Roadside Assistance - Llc Roadside Assistance
City, STATE, 06/2018 - Current
  • Recommended products to customers, thoroughly explaining details.
  • Exhibited high energy and professionalism when dealing with all levels of clients and staff.
  • Provided onboarding and guidance to other sales representatives to meet sales goals while growing opportunities for Type business.
  • Devised workaround solutions for Type-related issues, resulting in Result.
  • Developed, updated and organized Software databases to handle customer and Type data.
  • Contributed to annual store sales of $Amount per Timeframe.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Entered orders into Type computer database system.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Assessed caller accounts to determine Type benefits, identify service needs and resolve issues.
  • Promptly responded to inquiries and requests from prospective customers.
  • Sought ways to improve processes and services provided.
  • Investigated and resolved accounting, service and delivery concerns.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Processed Number invoices each Timeframe and mailed documentation to clients.
  • Cross-trained and backed up other customer service managers.
  • Managed expectations and exhibited excellent follow-through related to Task.
  • Communicated professionally with colleagues, freelancers and clients.
  • Executed multiple projects efficiently, including Task and Task.
  • Maintained clean and orderly checkout areas by completing general duties, including mopping floors, emptying trash cans and Action.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Resolved Type issues over phone with Number customers daily.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Handled Type customers in fast-paced Type setting in coordination with solid team of Number customer service associates.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed up with customers about resolved issues and completed Action and Action to maintain high standards of customer service.
  • Promoted available products and services to customers during service, account management and order calls.
  • Responded proactively and positively to rapid change.
  • Trained new personnel regarding company operations, policies and services.
  • Improved overall efficiency Number% by anticipating needs and providing outstanding support.
  • Achieved Result by introducing Software for Type tasks.
  • Facilitated Type orders and completed accurate to meet aggressive deadlines.
  • Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Cross-trained and provided back up for customer service managers.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Effective liaison between customers and internal departments.
  • Created and maintained detailed database to develop promotional sales.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Promised best prices for Type customer services and maintained accuracy when determining quotes.
  • Trained staff on operating procedures and company services.
  • Implemented and developed customer service training processes.
  • Effectively communicated with customers about account changes, new Type products or services and potential Type upgrades.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Handled over Number calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Stocked shelves and managed inventory through Action and Action.
  • Validated Type and Type paperwork to boost Area of expertise efficiency.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction Number%.
  • Welcomed, greeted and assisted guests in high-traffic store, generating $Amount of dollars in Timeframe business.
  • Delivered prompt service to prioritize customer needs.
  • Managed timely and effective replacement of damaged or missing products.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Operated POS system to itemize and complete average of Number customer purchases.
  • Recorded actions taken, issues resolved and Type information to effectively manage customer accounts.
  • Scored in top Number% of employees for successful Action.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Surpassed sales goals through implementation of effective marketing strategies.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Provided ongoing guest service, including Product or Service advice.
  • Delivered excellent customer service, resulting in consistent Number% customer satisfaction rating.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Contacted clients to verify account information and maintain accuracy, resulting in Number% increase in client satisfaction.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Optimized customer support by establishing collaborative service environment.
  • Educated customers about billing, payment processing and support policies and procedures.
Auto Rescue - Roadside Assistance
City, STATE, 06/2014 - 06/2015
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction Number%.
  • Trained new personnel regarding company operations, policies and services.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Recorded actions taken, issues resolved and Type information to effectively manage customer accounts.
  • Improved overall efficiency Number% by anticipating needs and providing outstanding support.
  • Contributed to annual store sales of $Amount per Timeframe.
  • Handled Type customers in fast-paced Type setting in coordination with solid team of Number customer service associates.
  • Contacted clients to verify account information and maintain accuracy, resulting in Number% increase in client satisfaction.
  • Scored in top Number% of employees for successful Action.
  • Effective liaison between customers and internal departments.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Created and maintained detailed database to develop promotional sales.
AAA Staffing - Roadside Assistance
City, STATE, 05/2012 - 05/2014
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction Number%.
  • Trained new personnel regarding company operations, policies and services.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Recorded actions taken, issues resolved and Type information to effectively manage customer accounts.
  • Improved overall efficiency Number% by anticipating needs and providing outstanding support.
  • Contributed to annual store sales of $Amount per Timeframe.
  • Handled Type customers in fast-paced Type setting in coordination with solid team of Number customer service associates.
  • Contacted clients to verify account information and maintain accuracy, resulting in Number% increase in client satisfaction.
  • Scored in top Number% of employees for successful Action.
  • Effective liaison between customers and internal departments.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Created and maintained detailed database to develop promotional sales.
  • Investigated and resolved accounting, service and delivery concerns.
  • Developed, updated and organized Software databases to handle customer and Type data.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Promptly responded to inquiries and requests from prospective customers.
  • Delivered excellent customer service, resulting in consistent Number% customer satisfaction rating.
  • Entered orders into Type computer database system.
  • Managed timely and effective replacement of damaged or missing products.
  • Followed up with customers about resolved issues and completed Action and Action to maintain high standards of customer service.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Trained staff on operating procedures and company services.
  • Surpassed sales goals through implementation of effective marketing strategies.
  • Promised best prices for Type customer services and maintained accuracy when determining quotes.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Welcomed, greeted and assisted guests in high-traffic store, generating $Amount of dollars in Timeframe business.
  • Assessed caller accounts to determine Type benefits, identify service needs and resolve issues.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Managed expectations and exhibited excellent follow-through related to Task.
  • Provided ongoing guest service, including Product or Service advice.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Achieved Result by introducing Software for Type tasks.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Promoted available products and services to customers during service, account management and order calls.
  • Exhibited high energy and professionalism when dealing with all levels of clients and staff.
  • Implemented and developed customer service training processes.
  • Handled over Number calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Cross-trained and provided back up for customer service managers.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained clean and orderly checkout areas by completing general duties, including mopping floors, emptying trash cans and Action.
  • Delivered prompt service to prioritize customer needs.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Responded proactively and positively to rapid change.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Operated POS system to itemize and complete average of Number customer purchases.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Stocked shelves and managed inventory through Action and Action.
  • Recommended products to customers, thoroughly explaining details.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Facilitated Type orders and completed accurate to meet aggressive deadlines.
  • Resolved Type issues over phone with Number customers daily.
  • Processed Number invoices each Timeframe and mailed documentation to clients.
  • Sought ways to improve processes and services provided.
  • Communicated professionally with colleagues, freelancers and clients.
  • Effectively communicated with customers about account changes, new Type products or services and potential Type upgrades.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Optimized customer support by establishing collaborative service environment.
  • Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Cross-trained and backed up other customer service managers.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Devised workaround solutions for Type-related issues, resulting in Result.
  • Executed multiple projects efficiently, including Task and Task.
  • Validated Type and Type paperwork to boost Area of expertise efficiency.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Provided onboarding and guidance to other sales representatives to meet sales goals while growing opportunities for Type business.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Maintained up-to-date knowledge of product and service changes.
Affiliations
  • Lions Club

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Resume Strength

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  • Length
  • Personalization
  • Target Job
  • Typos
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Resume Overview

School Attended
  • Lifeskills Center
Job Titles Held:
  • Llc Roadside Assistance
  • Roadside Assistance
  • Roadside Assistance
Degrees
  • High School Diploma

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