Highly enthusiastic customer service professional with 15 years client interface experience.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Achieved high sales percentage with consultative, value-focused customer service approach. Generated sales and inventory reports with data from a variety of sources, maintaining a 100% accuracy rate. Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Successfully interacted with customers and retail buyers to expedite orders. Assisted customers with store and product complaints. Guaranteed positive customer experiences and resolved all customer complaints.
Designed and suggested new display ideas to improve accessibility to merchandise, which increased sales for Lowe's Company. Expressed appreciation and invited customers to return to the store.
Prevented store losses using awareness, attention to detail and integrity. Trained 2-3 new employees quarterly. Cross-trained and provided back-up for other customer service representatives when needed.Worked as a team member performing cashier duties, product assistance and cleaning.
Studied General Education, was accepted to the Performing Arts Program at high school where I studied Art in the following areas: Fashion Design, Ceramics, Jewelry, Photography & Art
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