Liquor Store Clerk Resume Example Pennsylvania Liquor Control Board

LIQUOR STORE CLERK

Professional Summary

Skills

Multi-tasking ability
Liquor law compliance
Customer service
Exemplary communication
Identification checks
Inventory management
Credit card processing

Product and service sales
Payment collection
Incident Response
Presentations
Educating consumers
Microsoft Office
Database entry

Work History

Liquor Store Clerk, 12/2018 to Current
Pennsylvania Liquor Control Board – Ambler, PA

Educated customers on different promotions, spirits and wines to facilitate buying decisions.
Received payments by cash, credit and personal check and remitted correct change.
Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Conducted inventory counts by adding each item in stock and documenting in System.
Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Set up new sales displays each Timeframe.
Worked closely with Job title to solve problems and handle customer concerns.
Requested official identification for Type purchases and verified details, consistently meeting strict legal standards of underage sales.
Answered questions about store policies and concerns to support positive customer experiences.

Semi Skilled Labor (Temporary), 10/2017 to 01/2018
Norristown State Hospital – Norristown , Pennsylvania

Learned diverse construction trades skills, including basic carpentry, painting and plastering.
Operated Type and Type machines to safely move Type materials.
Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.
Observed site safety rules to maximize protections for team members and equipment.
Used required tools to complete jobs, including hammers, saws, squares, levels and fastening devices.
Used measuring tools such as gauges and tape measure to identify conforming parts during production.
Prepared and cleaned surfaces for rebuilding purposes by removing damaged tiles, bricks and mortar.
Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
Performed as laborer for civil engineering projects, including maintenance and repair of buildings and facilities.
Erected and removed temporary structures such as trench liners and scaffolding to meet team needs.
Performed general housekeeping and cleaning tasks, including, sweeping, pulling weeds, painting and power washing.
Used radios and hand signals to coordinate communication between equipment operators and ground workers.

Server, Host, Retail Inventory Associate, 02/2016 to 08/2017
Joe's Crab Shack – King Of Prussia , Pennsylvania

Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using Software.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Checked identification to enforce age regulations for alcoholic beverages.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
Cleaned or coordinated cleaning of indoor and outdoor dining spaces, placed trash in receptacles and replenished supplies.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Ordered supplies based on stock quantities, expected usage and budget limitations.
Drafted concise and accurate reports detailing inventory, trends and sales for distribution to upper management and use in strategic planning.
Recorded information, shortages and discrepancies to keep records current and accurate.

Education

Associate of Arts: Psychology, 06/2014
Montgomery County Community College - Blue Bell, PA

Bachelor of Arts: Sociology, Expected in 12/2020
Southern New Hampshire University - Hooksett, NH

Resume Overview

Companies Worked For:

Pennsylvania Liquor Control Board
Norristown State Hospital
Joe's Crab Shack

School Attended

Montgomery County Community College
Southern New Hampshire University

Job Titles Held:

Liquor Store Clerk
Semi Skilled Labor (Temporary)
Server, Host, Retail Inventory Associate

Degrees

Associate of Arts : Psychology , 06/2014
Bachelor of Arts : Sociology , Expected in 12/2020

Liquor Store Clerk Resume Example

Resume Score: 80%

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