Results-driven Sales Manager with 5+ years of experience in merchandising strategies, optimization and operations management. Bilingual and fluent in Spanish and English, offering solid comprehension of cultural diversity. Organized and skilled at prioritizing daily tasks to achieve performance and productivity goals. Demonstrated success in developing talent, building networks and supporting branding objectives.
Skills
Bi-lingual
Detail-Oriented
Operations Management
Customer Service
Business Needs Assessment
Verbal and Written Communication
Inventory Planning and Management
Education and Training
Lincolnton High SchoolLincolnton, NCExpected in 06/2006 – –High School Diploma: - GPA:
Experience
Aldi - Lingerie Manager Keene, NH, 02/2018 - Current
Delivering results through ownership of visual presentations.
Supporting direction and driving performance for Lingerie category.
Supporting associate retention strategy by leading team engagement.
Identifying personal successor and co-created individual development plans for direct reports
Actualized strategies to continuously improve customer service, company or brand visibility.
Supported sales team members to drive growth and development, through coaching.
Mentored and internally promoted staff into leadership positions to drive company growth.
Managed employee payroll, hiring, termination and training to ensure maximum productivity.
Supervised and trained employees on successful selling techniques.
Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
Victoria's Secret - TAP Store Manager City, STATE, 11/2021 - 03/2022
Overseeing and setting the direction for all categories across store brands.
Owned sourcing and conducting interviews, onboarding and retention for open roles.
Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth, to identify succession for leadership roles.
Led sales leadership meetings and contributed to merchandising ideas to increase sales.
Managed daily operations by completing weekly staff scheduling, managing payroll, merchandising operations, and communicating with leadership team on company direction and expectations.
Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues.
Victoria's Secret - Merchandising Supervisor City, STATE, 06/2017 - 02/2018
Managed member merchandising team, oversaw timely, accurate shipment processing and maintained merchandising standards within designated geographic region.
Coached, directed and counseled merchandisers on overall performance, clearly defined expectations, monitored progress and tracked volume for productivity.
Inspected outlets for adherence to merchandising standards, transported, replaced and maintained point-of-sale advertising and restocked displays for optimum sales impact.
Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
Communicated and coordinated planogram execution with store management.
El Tigre Mexican Restaurant - Manager/Bartender/Lead Waitress City, STATE, 01/2015 - 03/2017
Completed regular bar inventories and daily requisition sheets.
Trained new bartenders on drink preparation and upselling techniques.
Maintained safety and sanitation standards with firm enforcement amongst bar staff.
Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
Planned and coordinated special events to boost customer numbers and profits.
Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
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