Customer Service / Business Management A self-motivated, reliable, and forward-thinking professional with a Bachelor's degree in Business Management with an proficient 3.64 grade point average. Results-oriented with demonstrated success in the areas of business leadership and administration and customer service. A multi-facet minded individual with customer focus interest and atenacious will to learn an excel. Leader with a demonstrated ability to work well with others to achieve a common goal. Ability to efficiently manage multiple responsibilities while maintaining excellent customer service and addressing client concerns at all times. Profound interests in pioneering every opportunity once taken. Unsurpassed work ethic in customer satisfaction. Focused Operations Manager successful in contract negotiation and process improvement. Remains calm and poised even in high-pressure situations. Leverages in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion.
Assisted in stocking merchandise, as well as customers on the sales floor.
Prevented store losses using awareness, attention to detail and integrity.Maintained accurate stock records and schedules.Oversaw warehousing and storage practices and housekeeping.Received incoming shipments and reviewed contents against purchase order for accuracy.
Managed the day-to-day tactical and long-term strategic activities within the business.Successfully managed the activities of [number] team members in multiple locations.Addressed negative customer feedback immediately.Provided a high level of product and leadership support to representatives and clients.Resolved customer questions, issues and complaints.Developed rapport with the customer base by handling difficult issues with professionalism.Managed team of 5 professionals.
Graduated Cum Laude / Manga Cum Laude (Associate's Degree)
Consecutive Honor Roll
Recruited by National Honors Society
Undergraduate Student Aid Program
Team Leader, Staff Management, Cash Handling, Closing, Interpersonal Skills, Client Relations, Customer Satisfaction, Staff Training, Functional, Organizational, Project Management/Coordination, Focus and Diligence, Receiving & Shipping, Relationship Management, Data Reporting, Research.
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