Results-oriented Supervisor with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.
Highlights
CERTIFICATIONS/SKILLS:
Team player
Excellent multi-tasker
Strong communication skills
Cash handling accuracy
Microsoft Word Experience
Talent in obtaining/charting vital signs
Leadership skills
CPR/First Aid Certification
OSHA Certificate
Microsoft Excel Experience
Store opening and closing procedures
Outstanding communication skills
Outstanding communication skills
Training and development
Accomplishments
Competitive Analysis
Performed competitive analysis to make recommendations for future company growth.
Competitive Analysis
Performed competitive analysis to make recommendations for future company growth.
Experience
Line Attendant, 01/1 to 01/1 Schwan's – Loveland, CO,
Directed and supervised employees engage in sales, inventory-taking and reconciling cash receipts, or in performing services for customers.
Offered exceptional customer service to differentiate and promote the company brand
Assigned employees to specific duties, scheduled break, assuring they go on time accordingly.
Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
Recommend, selected, and helped locate and obtain merchandise based on customer needs and desires
Called other stores within the area to find desired items
Helped customers try on and fit merchandise
Greeted customers and ascertain what each customer wants and needs
Responded to written and telephone requests for particular items for customers
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
Answered and directed phone calls to assigned employees
Unloaded, picked, staged and loaded products for shipping
Rotated stock by code and receiving date
Transported goods from racks, shelves and vehicles.
Replenished floor stock and processed shipments to ensure product availability for customers
Upheld stock levels and proper pricing for multiple product lines.
Supervised material flow, storage and global order fulfillment.
Transported goods from racks, shelves and vehicles.
Worked at a rapid pace to meet tight deadlines.
Banded, wrapped, packaged and cleared equipment.
Crew leader, 04/2009 to 02/2010 W.W. Grainger, Inc. – Colorado Springs, CO,
Cooked and prepared food for customers according to the corporate guidelines
Used an electronic temperature gauge to ensure food is cooked to the FDA guidelines
Packaged food, places the food in a bag and delivers the food to the customer
Ensured quality assurance in reference to food and customer service standards
Directed storage, preparation and serving of refreshments by other workers at Restaurant
Called out and verified food orders in drive-in restaurant
Read food order slip, received verbal instructions as to food required by patron and prepared food according to instructions
Cleaned work area and food preparation equipment
Medical Assistant Externship, 08/2008 to 09/2008 Rural King – Maryville, TN,
Performed general office duties such as answering telephones, taking dictation and completing insurance forms and making appointments
Showed patients to examination rooms and prepared them for the physician
Cleaned and sterilized instruments and disposed of contaminated supplies
Interviewed patients to obtain medical information and measured their vital signs, weight, and height
Recorded patients' medical history, vital statistics and information such as test results in medical records
Collected blood, tissue and other laboratory specimens, logged the specimens, and prepared them for testing
Seasonal Culinary Arts Café Hostess, 04/2008 to 10/2008 Sesame Place – City, STATE,
Sold and served refreshments to customers
Recorded sales, using cash register
Delivered orders to kitchens, and picked up and served food when it was ready
Brewed coffee and tea, and filled containers with requested beverages
Scrubbed and polished counters, steam tables, and other equipment, and cleaned glasses, dishes, and fountain equipment
Seasonal Sales Associate, 10/2007 to 01/2008 Bath & Body Works Inc – City, STATE,
Described merchandise and explained use, operation, and care of merchandise to customers
Recommended, selected, and helped locate and obtain merchandise based on customer needs and desires
Cleaned shelves, counters, and tables
Greeted customers and ascertained what each customer wanted and needed
Ticketed, arranged and displayed merchandise to promote sales
Computed sales prices, totaled purchases and received and processed cash and credit payment
Education
Diploma: Medical, Expected in Sanford-Brown Institute - Trevose, PA GPA: Sanford-Brown Institute Medical Assistant Diploma: Trevose, PA August 2007 to September 2008
Certifications
Medical Assistant Diploma Medical Assistant CPR OSHA Certificate
Skills
Customer Service, Receptionist, Retail Sales, Cash, Sales, In Sales, Inventory, Reconciling, Sales Activities, Sales And, Security, Security Practices, Telephone, Medical Assistant, Fulfillment, Material Flow, Medical Assistant Diploma, Fda, Quality Assurance, Associate, Cash Register, Cash Handling, Cpr, Cpr/, Excel, Excellent Multi-tasker, Leadership Skills, Microsoft Excel, Microsoft Word, Multi-tasker, Osha Certificate, Strong Communication Skills, Team Player, Word, Pricing, Shipping, Credit, Promote Sales, Sales Associate, Answering, Dictation, General Office, General Office Duties, Laboratory, Medical Records, Statistics, Telephones, Testing
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