Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Compassionate and knowledgeable individual motivated to positively impact program operations and participant success with diligent support. Well-trained in Customer Service and always seeking ways to enhance strategies and optimize assistance. Highly organized and hardworking with strong attention to detail.

  • 10-key
  • Administrative Support
  • Coaching
  • Customer Service
  • Data Entry
  • Office
  • Quality
  • Typing
  • Facilitating change
  • Motivating clients
11/2019 to Current Life Skills Instructor Ray Graham | Lisle, IL,
  • Assessed student progress and reported on program outcomes.
  • Managed classroom environment and monitored behavior to keep all individuals safe.
  • Adhered to grant requirements and prepared grant reports.
  • Documented participation in classroom and individual instruction.
  • Coached clients on interpersonal and communication skills, including active listening
  • Taught clients about job search techniques and interview skills.
  • Analyzed training to determine which techniques were most effective and implemented successful methods into future training sessions and programs.
  • Helped clients to build and recognize strengths and self-worth.
  • Promoted development of positive social skills by modeling appropriate behavior.
  • Developed and implemented classroom lessons to teach diverse learning levels.
  • Facilitated didactic sessions according to designated program curricula.
  • Conducted life skills evaluations and set client goals based on abilities.
  • Trained program staff on assistive technologies, which were then rolled out to physically and developmentally disabled individuals.
  • Tracked and ordered classroom supplies.
  • Delivered positive reinforcement to adult learners to overcome obstacles and become more confident.
  • Expanded program outreach by delivering talks to groups of inmates.
08/2013 to 08/2020 Customer Service Supervisor Houghton International Inc. | Kings Mountain, NC,
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Quickly responded to customers both online and in person to improve company customer service ratings.
  • Monitored daily activities of customer service team, providing guidance and encouragement to optimize productivity.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Answered customer requests with friendly, knowledgeable service and support.
  • Mentored new employees and delivered constructive feedback to increase understanding of job duties.
  • Prepared hourly documentation, reports and logs to identify and manage metrics and support process driven activities.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Ensured team member performance by providing supervision, scheduling, counseling and evaluations.
  • Guided employees through routine and complex administrative situations with decisive but motivational approach.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Recruited and hired highly talented individuals who brought high quality customer service and professionalism to department, which increased efficiency of entire team.
  • Supervised 30 customer service calls monthly to track support issues and improve operating procedures.
  • Planned staff meetings for up to 30 CSR's on a weekly basis and coordinated availability of conference rooms.
  • Received accolades for delivering exceptional customer service.
  • Scheduled one-on-one appointments with CSRs to meet customer needs and resolve key concerns.
  • Achieved commendations for providing top-quality customer service.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Drove customer escalations to resolution by engaging directly with customers.
  • Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
02/2009 to 08/2013 Hair Stylist Hair Cuttery | Upper Darby, PA,
  • Provide beauty services, such as shampooing, cutting, coloring, and styling hair, and massaging and treating scalp.
  • May apply makeup, dress wigs, perform hair removal, and provide nail and skin care services.
  • Performed preliminary hair consultations on new clients to help decide on new style or color.
  • Followed laws and regulations by adhering to legal protocols for complete and consistent compliance.
  • Eliminated financial discrepancies by accurately collecting customer fees, managing refunds and providing accurate sales documentation.
  • Increased retail product revenue by demonstrating and recommending products to fulfill clients' hair needs.
  • Requested customer feedback to determine improvements in business operations and processes.
  • Developed strong customer relationships by making clients feel comfortable, employing great listening skills and offering to assist with personal care.
  • Successfully booked appointments to allow sufficient time for all services requested.
  • Strengthened tracking of information by creating systems for organizing appointments, records and reports.
  • Minimized downtime and improved salon appearance by cleaning and sorting products between client appointments.
  • Attended workshops and classes to remain current on hair products and styles to employ latest techniques and treatments.
  • Proficient in full range of services including color, cutting, chemical and styling.
  • Sold products and services to maintain daily sales goal of $150.
  • Sanitized all tools, followed all safety standards and kept salon clean and safe.
  • Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
  • Handled basic administrative tasks, such as booking, cancelling and rescheduling appointments.
  • Maintained safety protocols by ensuring proper and safe handling of equipment and materials.
Education and Training
Expected in | Jacksonville Job Corps, Jacksonville,FL, GPA:

FL 1 Year of College or a Technical or Vocational School Business Office Technologies Typing: 67 wpm, Data Entry/10-key: 8,600 kpm

Expected in 06/1999 High School Diploma | Rutherford High School, Panama City, FL, GPA:
Activities and Honors

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Resume Overview

School Attended

  • Jacksonville Job Corps
  • Rutherford High School

Job Titles Held:

  • Life Skills Instructor
  • Customer Service Supervisor
  • Hair Stylist


  • Some College (No Degree)
  • High School Diploma

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