Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Compassionate and knowledgeable individual motivated to positively impact program operations and participant success with diligent support. Well-trained in Customer Service and always seeking ways to enhance strategies and optimize assistance. Highly organized and hardworking with strong attention to detail.
Skills
10-key
Administrative Support
Coaching
Customer Service
Data Entry
Office
Quality
Typing
Facilitating change
Motivating clients
Experience
11/2019 to CurrentLife Skills InstructorRay Graham | Lisle, IL,
Assessed student progress and reported on program outcomes.
Managed classroom environment and monitored behavior to keep all individuals safe.
Adhered to grant requirements and prepared grant reports.
Documented participation in classroom and individual instruction.
Coached clients on interpersonal and communication skills, including active listening
Taught clients about job search techniques and interview skills.
Analyzed training to determine which techniques were most effective and implemented successful methods into future training sessions and programs.
Helped clients to build and recognize strengths and self-worth.
Promoted development of positive social skills by modeling appropriate behavior.
Developed and implemented classroom lessons to teach diverse learning levels.
Facilitated didactic sessions according to designated program curricula.
Conducted life skills evaluations and set client goals based on abilities.
Trained program staff on assistive technologies, which were then rolled out to physically and developmentally disabled individuals.
Tracked and ordered classroom supplies.
Delivered positive reinforcement to adult learners to overcome obstacles and become more confident.
Expanded program outreach by delivering talks to groups of inmates.
08/2013 to 08/2020Customer Service SupervisorHoughton International Inc. | Kings Mountain, NC,
Set clear expectations and helped employees pursue optimal paths for achieving each target.
Quickly responded to customers both online and in person to improve company customer service ratings.
Monitored daily activities of customer service team, providing guidance and encouragement to optimize productivity.
Assisted staff with resolving complex customer issues and implementing targeted solutions.
Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Answered customer requests with friendly, knowledgeable service and support.
Mentored new employees and delivered constructive feedback to increase understanding of job duties.
Prepared hourly documentation, reports and logs to identify and manage metrics and support process driven activities.
Evaluated employee job performance and motivated staff to improve productivity.
Ensured team member performance by providing supervision, scheduling, counseling and evaluations.
Guided employees through routine and complex administrative situations with decisive but motivational approach.
Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
Recruited and hired highly talented individuals who brought high quality customer service and professionalism to department, which increased efficiency of entire team.
Supervised 30 customer service calls monthly to track support issues and improve operating procedures.
Planned staff meetings for up to 30 CSR's on a weekly basis and coordinated availability of conference rooms.
Received accolades for delivering exceptional customer service.
Scheduled one-on-one appointments with CSRs to meet customer needs and resolve key concerns.
Achieved commendations for providing top-quality customer service.
Coached staff on strategies to enhance performance and improve customer relations.
Drove customer escalations to resolution by engaging directly with customers.
Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
02/2009 to 08/2013Hair StylistHair Cuttery | Upper Darby, PA,
Provide beauty services, such as shampooing, cutting, coloring, and styling hair, and massaging and treating scalp.
May apply makeup, dress wigs, perform hair removal, and provide nail and skin care services.
Performed preliminary hair consultations on new clients to help decide on new style or color.
Followed laws and regulations by adhering to legal protocols for complete and consistent compliance.
Eliminated financial discrepancies by accurately collecting customer fees, managing refunds and providing accurate sales documentation.
Increased retail product revenue by demonstrating and recommending products to fulfill clients' hair needs.
Requested customer feedback to determine improvements in business operations and processes.
Developed strong customer relationships by making clients feel comfortable, employing great listening skills and offering to assist with personal care.
Successfully booked appointments to allow sufficient time for all services requested.
Strengthened tracking of information by creating systems for organizing appointments, records and reports.
Minimized downtime and improved salon appearance by cleaning and sorting products between client appointments.
Attended workshops and classes to remain current on hair products and styles to employ latest techniques and treatments.
Proficient in full range of services including color, cutting, chemical and styling.
Sold products and services to maintain daily sales goal of $150.
Sanitized all tools, followed all safety standards and kept salon clean and safe.
Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
Handled basic administrative tasks, such as booking, cancelling and rescheduling appointments.
Maintained safety protocols by ensuring proper and safe handling of equipment and materials.
Education and Training
Expected in | Jacksonville Job Corps, Jacksonville,FL, GPA:
FL 1 Year of College or a Technical or Vocational School Business Office Technologies Typing: 67 wpm, Data Entry/10-key: 8,600 kpm
Expected in 06/1999High School Diploma | Rutherford High School, Panama City, FL, GPA:
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