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Life Skills Coach Level 2 Resume Example

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LIFE SKILLS COACH LEVEL 2
Summary

Caring Life Skills Instructor with the exceptional ability to develop rapport with clients. Compassionate and empathetic with genuine concern for the wellbeing of others. Seeking an opportunity with room for growth.

Friendly and efficient devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information.

Skills
  • Identifying client goals
  • Facilitating change
  • Motivating clients
  • Patient relationship management
  • Program coordination
  • Quality improvements.
  • Interdisciplinary teamwork
  • Document management
  • Collaboration
  • Analytical
  • Teambuilding
  • Conflict resolution
  • Friendly, positive attitude
  • Planning
  • Working collaboratively
  • Leadership
Experience
Life Skills Coach Level 2|Heartwell Services - Albuquerque, NM|07/2019 - Current
  • Promoted development of positive social skills by modeling appropriate behavior.
  • Helped clients to build and recognize strengths and self-worth.
  • Analyzed training to determine which techniques were most effective and implemented successful methods into future training sessions and programs.
  • Delivered positive reinforcement to adult learners to overcome obstacles and become more confident.
  • Adhered to grant requirements and prepared grant reports.
  • Evaluated patient behavior and reported changes to clinical team.
  • Collaborated with social workers to support patients.
  • Conferred with team members to understand and meet diverse needs, providing frequent feedback on front-line operations and recommending improvement strategies.
  • Recommended improved life choices to enhance client outcomes.
To Go Specialist|Olive Garden - Wilson, NC|12/2018 - 05/2019
  • Completed prepping, cleaning and other kitchen duties to support cooks.
  • Cross-trained in other kitchen positions to support team and meet customer needs.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
  • Complied with company service standards, including inventory and cash control procedures.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions.
  • Performed prep work such as washing, peeling, cutting and seeding fruits and vegetables.
  • Verified compliance with all sanitation and safety requirements.
  • Updated displays, cases and other customer-facing areas to increase sales of special items.
  • Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
  • Stored perishable food items in freezer or refrigerator to protect food from spoilage.
  • Resolved customer concerns and relayed relevant information to supervisor.
  • Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Upheld food safety standards at all times.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Received food orders from individuals and explained offerings.
Private Nanny|Ali and Zehra Syed - Durham, NC|08/2016 - 05/2019
  • Planned excursions to enhance physical abilities and expose children to stimulating, educational activities.
  • Engaged with children, providing nurturing, safe environments to promote emotional, social and intellectual growth.
  • Regulated children's schedules to balance rest, learning and play.
  • Monitored playtime to prevent overuse of technology, television or other detrimental influences.
  • Helped with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
  • Prepared snacks and meals, scheduled and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
  • Followed routines to foster stability and structure in children's lives while parents were away.
  • Sparked creativity and imagination by teaching children new ideas each day.
  • Cut snack foods into bite-sized pieces before serving to young children and monitored closely during snack time to prevent choking.
  • Cooked nutritious meals to promote healthy diet and nutrition.
  • Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
  • Minimized TV and mobile device time by engaging children with games and physical books.
  • Facilitated safe, caring and warm environment for children between ages of newborn and 3 years old to stimulate development.
  • Performed light housekeeping duties, such as preparing nutritious meals, cleaning laundry, tidying bedrooms, dusting and sanitizing play areas.
  • Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
  • Cleaned and tidied living room and kitchen after activities to maintain safe, accessible area.
  • Built relationships with and encouraged social development within children by discussing school, friends and favorite activities.
  • Kept parents' contact information, emergency services phone number and child's health history on hand in case of emergency situations.
Customer Service Associate|Walmart - Artesia, NM|10/2010 - 05/2012
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Educated customers on special pricing opportunities and company offerings.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
Education and Training
New Mexico State University|Las Cruces, NMSome College (No Degree)
West Coast Bible And Seminary|Waco, TX|05/2015Associates: General Ministry
Certifications
  • CPR and First Aid Certified
  • AWMD Certified
  • ANE Trained
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Resume Overview

Companies Worked For:

  • Heartwell Services
  • Olive Garden
  • Ali and Zehra Syed
  • Walmart

School Attended

  • New Mexico State University
  • West Coast Bible And Seminary

Job Titles Held:

  • Life Skills Coach Level 2
  • To Go Specialist
  • Private Nanny
  • Customer Service Associate

Degrees

  • Some College (No Degree)
    Associates : General Ministry

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