life enrichment director resume example with 7+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -
Professional Summary

Dedicated Social Worker well-versed at liaising with clients to foster access to community resources, treatment and assistance programs. Strong background in supporting client treatment plans. Compassionate and driven with unfailing work ethic and passion for helping others.

  • Proficient in Microsoft Office Programs
  • Proactive and Motivated
  • Creative and Critical Thinker
  • Highly Efficient and Productive
  • Administrative and Clerical Support
  • Strong Organizational Skills
  • Document and File Management
  • External Communications
  • Writing, Editing, and Communication Skills
  • Multitasking and Time Management
  • Appointment Coordination
  • Ability to Learn and Adapt
Work History
05/2022 to Current
Life Enrichment Director Premier Senior Living Group West Seneca, NY,
  • Increased resident socialization through implementation of wide range of fun, educational and family-oriented activities.
  • Collaborated closely with residents, using effective communication to better understand favorite activities.
  • Coordinated holiday decorating of facility, garnering help of residents and volunteer staff.
  • Planned lunch outings, shopping excursions and religious worship opportunities for residents.
  • Provided one-on-one programs and activities for residents unable to participate in group settings.
  • Established vendor relationships to access timely services in support of events.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Carried out day-day-day duties accurately and efficiently.
07/2021 to 05/2022
Care Coordinator Allied Healthcare Durham, NC,
  • Determined need for special assessment activities for complex cases, effectively handling care plans.
  • Supported patient care excellence via planning and interpretation of programs.
  • Evaluated treatment plans against individual goals and healthcare standards.
  • Managed support services and fostered communication among social workers, therapists, hospital staff and patients.
  • Managed caseload of 90+ children and adults to provide comprehensive, community-based care.
  • Helped patients receive appropriate, high-quality care with reasonable results.
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
  • Partnered with physicians, social workers, activity therapists, nutritionists, teachers, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Monitored student progress and reviewed and revised IEP to meet emerging student needs.
  • Completed daily insurance documentation as well as completed monthly reports for facility's tracking system.
05/2018 to 06/2021
Substance Abuse Case Manager Austin Radiological Association Dripping Springs, TX,
  • Administered residential treatment center for adults with addiction and abuse pathology.
  • Worked with medical teams, courts, probation and parole officers, patients and families to implement effective treatment plans.
  • Completed psychosocial evaluations and needs assessments.
  • Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
  • Documented case notes daily and coordinated follow-up for seamless case management as well completed daily documentation for insurance requirements.
  • Coordinated program referrals for community-based resources.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Conducted daily and as needed drug screen analysis for clients in accordance with courts, probation, parole, and outpatient program standards.
  • Provided ongoing counseling to help patients deal with conditions and processes
  • Coordinated individualized discharge plans to manage safe transition back into community and home environments.
08/2014 to 07/2017
Lead Patient Service Representative Covenant Health City, STATE,
  • Assisted patients in filling out check-in and payment paperwork.
  • Took copayments and compiled daily financial records.
  • Managed multi-line phone system to assist patients, transfer calls, take payments, and schedule appointments and procedures.
  • Balanced deposits and credit card payments each day.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Facilitated communication between patients and various departments and staff.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Lead Trainer in teaching new Patient Service Representatives in their new roles.
Expected in 05/2018 to to
Bachelor of Science: Interdisciplinary Studies
Tennessee Technological University - Cookeville, TN
  • Psychology and Sociology Concentrations
  • 4.0 GPA
  • President's List
  • Dean's List
Expected in 05/2018 to to
Associate of Science: Social Work
Roane State Community College - Harriman, TN
  • 4.0 GPA
  • President's List
  • Dean's List

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Resume Overview

School Attended

  • Tennessee Technological University
  • Roane State Community College

Job Titles Held:

  • Life Enrichment Director
  • Care Coordinator
  • Substance Abuse Case Manager
  • Lead Patient Service Representative


  • Bachelor of Science
  • Associate of Science

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