Continual development of professional career in the realm of Human Resources and Customer Service
Insurance and Benefits
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Life Coach/TeacherDec 2014 to Current Memphis Excel Center － Memphis, TN
Leads the intake process to introduce the student to the school and begin outlining his/her educational goals.
Assesses students' life experiences for possible translation into school credits.
Assists instructors in developing student's individual learning plans based on intake assessment.
Becomes part of a reliable alliance and is able to connect emotionally and socially with students as well as team members.
Provides support and maintains open communication with instructors.
Manages and monitors students' learning experience to ensure student engagement and accomplishment of learning goals through individual and/or group meetings.
Identifies and connects students to community resources to remove barriers and support academic and/or personal goals.
Initiate and maintain contact with key community partners (community agencies, educational institutions and employers) to enhance the menu of support services provided to students.
Work closely with leadership and instructional staff to support student success.
Attend all team and professional development meetings.
Assistant Team Leader CoachDec 2014 to Current Goodwill Memphis － Memphis, TN
Provides customer service by greeting and assisting customers/donors.
Responds to customer's inquires and complaints.
Enforces safety, loss prevention, and all policies and procedures.
Provides leadership, guidance and professional development to store staff.
Models expected behavior, attitude and work ethic.
Monitors sales activity to ensure that customers receive satisfactory service and quality goods.
Inventory stock; re-orders when inventory drops to specified levels.
Performs work activities of subordinates.
Ensures pricing and quality standards for profitability.
Responsible for maintaining store in an orderly fashion with merchandise appropriately displayed.
Documents and reports any concerns or issues in a prompt and timely manner.
In the absence of other management assumes all daily responsibilities.
Assists in training Supervisors and non-management staff.
Performs administrative responsibilities as assigned.
Attends supervisory training as scheduled.
Responsible for reviewing GISD Policies and Procedures on the GISD web site to continuously be informed of current, new or changes in our policies and procedures.
Financial Service AssociateApr 2013 to Current AMSCOT Financial － Tampa, FL
Providing accurate financial services and customer support Assist customers with check cashing, payday advances, transfers, and other financial transactions Establish and maintain accurate customer files and records Maintain proper and accurate documentation Maintain advanced knowledge of products and services Remain informed regarding changes within the financial services industry Maintain accurate cash balance of all registers and safes Provide general training and support to staff.
Assistant ManagerJul 2012 to Apr 2013 Buddy's Home Furnishings － Tampa, FL
Provided support and training to sales associates Led customers through selection and sales process Maintained knowledge of merchandising and marketing techniques in order to maintain customer needs Provided quality customer service Utilized sales skills in order to generate repeat customers and referrals Maintained in store staging and general look of the store for customer appeal Assisted Store Manager in general duties Maintained and enforced all store policies and procedures with regard to staff.
Maintenance TechnicianNov 2011 to Jun 2012 Nike, Inc － Memphis, TN
Ensured the functionality of all conveyer and shipping systems Maintained the lowest levels of downtime during operation hours Established lean manufacturing techniques in order to reduce shipping and operating costs Assisted in accurate shipping of products and packaging Performed all warehouse duties as assigned.
Unit CoordinatorNov 2010 to Jun 2011 St. Vincent Healthcare Systems － Little Rock, AR
Coordinated daily activities of unit within hospital wing Conducted discharge planning and patient scheduling Coordinated patient referrals to off-site facilities post discharge Taught and reinforced safety regulations within unit Maintained proper healthcare documentation for billing and auditing purposes Maintained proper supervision, hiring, and termination of regular employees.
Production SpecialistApr 2010 to Aug 2010 Alberto Culver － Jonesboro, AR
Performed accurate product inspection.
Maintained OSHA standards and regulations.
Ensured accurate, safe, and proper shipping of all products.
General duties as required and requested.
Sales ManagerSep 2009 to Oct 2010 Best Way － Jonesboro, AR
Performed delivery and set up of purchased items to customer's home Performed as needed customer service calls Maintained cleanliness of store front and merchandise Assisted in refurbishing and merchandising products Created rental contracts and educated customers regarding contract agreement Maintained knowledge of products.
Rural Carrier AssociateJun 2006 to May 2010 US Postal Services － Memphis, TN
Accurately delivered mail/packages to customers.
Assisted customers in expediting the shipment of packages.
Maintained a high level of customer satisfaction and relationships.
Maintained knowledge of processes, fees, etc in order to meet customer needs.
Community CounselorJan 2006 to Dec 2006 Youth Villages － Memphis, TN
Created and provided therapeutic environment for clients in residential facility Performed crisis intervention Taught coping skills prior to and during crisis Assisted clients in the successful implementation of treatment goals Planned and directed daily milieu Assisted clients in completing community reintegration Modeled appropriate life skills Reported client behavioral progress Provided general support to team members.
Education and Training
Bachelor's of Science, Human Resource Management/ Business Administration2005Arkansas State University － Jonesboro, ARHuman Resource Management/ Business Administration