Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Talented leader, organizational problem-solver and sales expert skilled at organizing efficient, successful strategies to boost business and retain key accounts. Effectively prospect and network to bring in new customers while producing creative marketing materials to educate and engage customers. Tenacious in pursuing new sales channels and developing revenue streams.

Skills
  • Team training and development
  • Client retention
  • Critical thinking
  • Marketing and sales specialist
Experience
03/2016 to 11/2016 Licensed Sales Producer Allstate | Douglasville, GA,
  • Upsold products to policyholders and potential new clients.
  • Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
  • Provided leadership and training for new agents regarding industry best practices and company policies.
  • Exceeded company sales goals for new policies.
  • Cultivated professional relations to establish long-term profitable partnerships.
  • Strategized long-term business objectives by assessing customer feedback for direction on process improvements.
04/2015 to 12/2015 Insurance Sales Producer Farmers Insurance Metro North District | Denver, CO,
  • Sold policies that protected individuals and businesses from financial loss resulting from automobile accidents, fire, theft, storms, and other events that can damage property.
  • Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
  • Offered policy guidance and management to promote asset protection.
  • Researched and analyzed beneficial insurance and investment options and made recommendations to clients.
11/2014 to 04/2015 Claims Adjuster Carefirst | Owings Mills, MD,
  • Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures.
  • Drafted statement of loss to summarize damages, payments and underlying policy coverage.
  • Reviewed data to verify validity of claims and determine case management actions.
  • Identified and collected evidence and determined value to specific claim to properly assess conditions.
  • Communicated with insured individuals to explain audit classifications and computations.
  • Analyzed first reports of loss and underlying file material to determine if claim was suspect.
  • Reduced loss ratios through fair and prompt processing of claims.
  • Recommended settlement offers and negotiated payment arrangements.
07/2012 to 11/2012 Recruiter Concentrix | Norfolk, VA,
  • Executed successful product introductions by coordinating actions with social media, public relations and other internal teams.
  • Researched consumer opinions and marketing strategies in collaboration with marketing team personnel.
  • Made vital information available to the community through visits and presentations.
  • Devised data collection processes and procedures, including surveys, polls and questionnaires.
  • Collected and analyzed consumer data, including demographics and preferences.
  • Gathered competitor data, analyzing pricing, product sales and marketing strategies.
  • Built student prospects and new student markets by locating, establishing, assisting in developing.
  • Implemented recruiting strategies and activities that enhanced enrollments.
08/2008 to 08/2011 Paraprofessional Educator Tumi, Inc. | Charlotte, NC,
  • Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
  • Leveraged evidence-based techniques to foster academic progress, social inclusion and critical thinking.
  • Conducted special assessments and tutoring sessions to support individual student needs.
  • Liaised with team of professionals to implement comprehensive educational action plans for special needs and at-risk students.
  • Evaluated individual student needs, including academic and social situations to address challenges and goals.
  • Tutored and supported students individually and in groups by reteaching and reviewing lesson concepts.
  • Handled diverse tasks for teachers, including clerical support, classroom management and document coordination.
10/2005 to 07/2008 Public Relations/Marketing Blevins, Inc | Middletown, PA,
  • Established and maintained cooperative relationships with representatives of community, consumer, employee and public interest groups.
  • Identified customer needs through market research and analysis and developed forward-thinking strategies.
  • Managed all media, press and public relations issues.
  • Coached less experienced public relations staff members on corporate communications practices.
  • Organized public appearances, contests and exhibits to increase product awareness.
  • Cultivated positive relationships with community members through public relations campaigns.
  • Worked with management to identify trends and developments that might influence PR decisions and strategies.
  • Managed editorial content, design and distribution of external company newsletter.
  • Researched, negotiated, implemented and tracked advertising and public relations activities.
11/2004 to 12/2005 Assistant Manager Bath And Body | City, STATE,
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
  • Developed training, assessment and performance monitoring programs to coach and mentor employees.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
01/2000 to 02/2004 Customer Service Representative Radio Shack Corporation | City, STATE,
  • Assessed customer needs and upsold products and services to maximize sales.
  • Educated customers on special pricing opportunities and company offerings.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Documented conversations with customers to track requests, problems and solutions.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Exceeded company productivity standards on consistent basis.
Education and Training
Expected in Bachelor of Science | Business Management Ashford University , Clinton, IA, GPA:
Expected in Associate of Arts | Liberal Arts And General Studies University of South Carolina, Columbia, SC, GPA:

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Resume Overview

School Attended

  • Ashford University
  • University of South Carolina

Job Titles Held:

  • Licensed Sales Producer
  • Insurance Sales Producer
  • Claims Adjuster
  • Recruiter
  • Paraprofessional Educator
  • Public Relations/Marketing
  • Assistant Manager
  • Customer Service Representative

Degrees

  • Bachelor of Science
  • Associate of Arts

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