licensed residential care provider resume example with 18+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in over 15 years in the area of .Taxes ,whether it be Personal Property, Real Estate , Federal and State Income Taxes. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Mail delivery . customer drop off delivery .

  • Report preparation
  • Complaint resolution
  • International sales support
  • Sales expertise
  • Inbound and Outbound Calling
  • Training development aptitude
  • Account management
  • Employee training
  • Training program development
  • Payment collection
John Marshall High School Richmond, VA Expected in 06/1986 High School Diploma : - GPA :
Work History
Depaul Community Resources - Licensed Residential Care Provider
City, STATE, 08/2011 - Current
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Acted as resource for field staff, referral sources, physicians, patients and families for clinical issues and concerns.
  • Delivered compassionate care to improve and enhance patient lives.
  • Maintained clean, safe and well-organized patient environment.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Guided staff in documentation processes required for clinical outcomes.
  • Provided assistance to clients by handling household cleaning duties, managing schedules and transporting to and from medical appointments.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Kept close eye on behavior and emotional responses of clients, consulting with Aggression, to address concerns and protect each person from any harm.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion
City Of Richmond - Customer Service Tax Representative
City, STATE, 08/2008 - 08/2011
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assessed caller accounts to determine Adjustments, benefits, identify service needs and resolve issues.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Effective liaison between customers and internal departments.
  • Cross-trained Over 40 people on Tax Services , Adjustments to Personal and Business Property Tax Returns as well as backing up other customer service managers with releasing DMV accounts.
  • Investigated and resolved accounting, service and other concerns.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Proved successful working within tight deadlines and fast-paced atmosphere
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
Internal Revenue Service, IRS - Tax Customer Service Representative
City, STATE, 06/2005 - 08/2008
  • Inputted data such as file numbers, new or updated information or document information codes into computer systems to support document and information retrieval.
  • Answered average of 100-200 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Engaged in continuous learning and development opportunities to promote continued performance improvement.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Resolved problems, improved operations and provided exceptional service
Rural Mail Carrier, United States Postal Service - USPS
City, STATE, 06/2002 - 07/2005
  • Directly interacted with customers to deliver mail, packages and ordered goods.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Carried out day-day-day duties accurately and efficiently.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Accurately recorded delivery, payment and route information using handheld devices.
  • Delivered packages to customer doorsteps and business offices.
  • Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
  • Verified daily deliveries against shipping instructions before delivering to customers.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.

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Resume Overview

School Attended

  • John Marshall High School

Job Titles Held:

  • Licensed Residential Care Provider
  • Customer Service Tax Representative
  • Tax Customer Service Representative
  • USPS


  • High School Diploma

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