Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Dedicated Nail Technician specializing in signature techniques and special applications. Talent for satisfying all types of clients with knowledgeable and friendly service. Friendly Manicurist versed in both manicures and pedicures. Hardworking, reliable and dedicated to customer service. Willing to take on any task to support business and team needs. Meticulous Manicurist with 3 years of experience. Skilled in modernizing salons for top-of-the-line work and trained in Acrylic/Hard Gel and Dremel use. Talkative and personal with dedication to professionalism, productivity and excellent customer service. Enthusiastic Nail Tech eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Skills
Acrylic nails
Nail preparation
Pedicures
Sanitation procedures
Time management
Signature techniques
Sales proficiency
Inventory controls
Verbal and written communication
Customer education
Line sanitation
Organization and Time management
Clerical
Compassion
Excellent work ethic
Cultural awareness
Relationship-Building
Work History
Licensed Nail Professional, 09/2018 - Current Aramark Corp. – Smyrna, GA,
Cleaned and sanitized equipment and workstation in compliance with health and safety regulations.
Communicated effectively with management concerning important customer issues.
Provided training and mentoring to new staff to maximize performance.
Prepared nail beds and cuticles, shaped nails and applied polish for over 8 daily customers.
Frequently restocked 5 workstations and organized and stocked product sales shelves.
Responded to customer requests and concerns about gel application and nail art designs.
Maintained master appointment calendar covering all customer visits, employee schedules and special events.
Waitress, 10/2018 - 12/2019 Stage Coach Grill – City, STATE,
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Prepared beverages and filled food orders for customers.
Kept server areas clean and stocked during service hours to increase efficiency while working tables.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Upsold Nightly specialty items, wine selections and desserts to increase overall sales and exceed targets.
Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Bussed and reset 10 tables per shift, working efficiently to keep dining room and work areas clean.
Used cash registers and credit card machines to cash out customers, handling average sale of $60.00 and up per table.
Decreased customer wait times by enlisting coworkers assistance for multi-order delivery to avoid spilling or dropping food.
Bill Pay T2/Customer Service Representative, 09/1994 - 04/2015 Wells Fargo Bank – City, STATE,
Entered customer interaction details in Microsoft to track requests, document problems and record solutions offered.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered constant flow of customer calls with up to 2 calls in queue per minute.
Answered customer telephone calls promptly to avoid on-hold wait times.
Collected customer feedback and made process changes to exceed customer satisfaction goals 120%.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Education
License: Nail Technician, Expected in 06/2018 - Ogden-Weber Applied Technology College - Ogden, UT GPA:
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