, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
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Professional Summary
Certified Hairstylist with extensive customer service background successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction. With a love tailoring services to customer's needs.
A fast learner, detail orientated and great at organizational skills. When asked a specific question or given things to respond to and you'll find communication is efficient and to the point. Great at delegating and inspiring.
Skills
Supply Ordering and Maintenance
Adaptable to Changing Client Needs
Trend Awareness
Originality and Creativity
Digital Record-keeping
Advanced Cosmetology
Client Consultations and Satisfaction
Training Seminars
Email Software
Payment Transactions
Video Tutorials
Relaxation Techniques
Desktop and Laptop Computers
Electronic Calendar Management
Selling and Upselling
Hair, Face and Skin Analysis
Work History
Health and Wellness Sales Coach, 05/2022 to Current Two Finches Salon And Spa – , , Sioux City, IA
Sales/consultations, meeting with potential members to answer their questions, sell them memberships and product based on their health and wellness goals.
Achieved sales percentage of 75% or higher during employment, first in company to achieve 100% in membership sales.
Onboarding/offboarding for members, assigning and going over nutrition plan, scheduling them for coaching, address member complaints, canceling memberships, filling out contracts.
Receptionist, greeting members, retail sales and transactions, restocking.
requires superior customer service skills, and teamwork
Developed care plans and agendas for clients based on individual health concerns and advised on specific diet and exercise plans.
Strived to eliminate high-risk behavior through education, diet, exercise, stress reduction and clean living for clients.
Understood client limitations based on medication or physical disabilities while building exercise plans.
Maintained client records for future use and for reference by other healthcare providers.
Promoted available resources and connected individuals with services.
Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
Led planning and achievement of goals and objectives consistent with agency mission and philosophy.
Maintained mailing lists and subscriptions to facilitate program functions.
Hairstylist Booth Renter, 01/2015 to Current Self-employeed – , ,
Scheduled customer appointments and rearranged individual time slots to meet demand.
Processed payments, entering sales in register for prompt customer service.
Recorded notes for future reference about customer preferences and services delivered.
Organized sales area and work station to showcase products and boost sales.
Manage inventory needs
Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
Educated customers on products to maximize benefits.
Completed safety training and certifications to minimize risk of infection or injury to customers.
Determined appropriate hair treatments based on conditions and textures.
Mixed pigments and used proper techniques to achieve desired color.
Trimmed, cut and shaped hair and hairpieces based on customer preference.
Serviced high-profile clients with intricate coloring and highlighting techniques.
Licensed Master Cosmetologist, 10/2021 to 04/2022 Belle – , , Sioux City, IA
Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
Processed payments, entering sales in register for prompt customer service.
Maintained client treatment records and designed long-term care programs for return customers.
Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
Grew sales with great work ethic, individualized beauty care plans and positive attitude.
Created marketing advertisements to increase awareness of services and boost sales.
Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Consistently received positive performance reviews from guests.
Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
Kept detailed records of customer information and services provided to increase return customers
Technical Training Director, 04/2012 to 01/2015 Aveda – , ,
Conducted orientation sessions and organized on-the-job training for new hires.
Created and developed training curriculum for 3 locations for all salon services and procedures
Evaluated technical skills and trained new hires in hair color consultations, chemistry, mixing and application
Communicated all learning and performance objectives, schedules and training assessments to upper management.
Trained in and monitored employees attitude, accountability, and appearance
Analyzed effectiveness of training programs at all levels and recommended updates.
Coordinated ongoing technical training and personal development classes for staff members.
Selected and assigned instructors to conduct specific training programs.
Researched and obtained relevant course materials to achieve training objectives.
Organized classes and class needs for guest artists such as inventory and models
Master cosmetologist and mentor
Hair Color Educator, 01/2004 to 01/2015 Company Name – , ,
Traveled to Midwest salons to train salon staff in traditional and innovative hair color techniques and salon management.
Trained salon staff of over 20 in consultations, chemistry, mixing, and application of Aveda hair color
Trained salon staff in attitude, aptitude and appearance
Assisted other trainers in class room set up, helping with student and model needs, and teaching
Assisted other trainers in performing hair services for classes of over 20 and hair shows for over 100 participants
Developed lesson plans
Organized and ordered inventory and model calls
Created power point presentations and used software for classes
Received and processed stock into inventory management system
Participated in team-building activities to enhance working relationships
Managed team of employees, overseeing hiring, training, and professional growth of employees
Maintained excellent attendance record, consistently arriving to work on time
Used critical thinking to break down problems, evaluate solutions and make decisions
Worked with customers to understand needs and provide excellent service
Used coordination and planning skills to achieve results according to schedule
Created plans and communicated deadlines to complete projects on time
Education
: Hair Color, Expected in 01/2005 Aveda Services Midwest Career College - Minneapolis, MN, GPA:
Licensed Cosmetology : Cosmetology, Expected in 06/1992 Stewarts School of Beauty - Sioux City, IA, GPA:
High School Diploma: , Expected in 05/1991 West High School - Sioux City, IA, GPA:
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