licensed master barber resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Reliable Barber focused on providing fast, friendly and knowledgeable service. Solid, loyal clientele built through years of friendly, reliable hair cuts and style. Current on latest trends in men's hair fashions, beard trims and specialty shaves. Business-savvy owner/master barber successful at streamlining operations, maximizing profits and increasing market share. Proactive and forward-thinking decision maker. Dedicated to best-in-class customer service and satisfaction. Conversational and energetic with expertise in fostering client loyalty to drive revenue. Skilled in interpreting client requests and achieving superior results with every service. Results-oriented management driven to exceed expectations in all areas. Talent for taking on new challenges and inspiring team members to go above and beyond.
Skills
Scalp treatments
Strong leader
Outstanding client retention
Customer safety
Networking expertise
Advanced communication skills
Till counting
Verbal communication strength
Accurate money handling
Highly motivated self-starter
Business administration
Cleaning and sanitation
Professional manner
Well-groomed appearance
Education
Aveda Institute BirminghamBirmingham, ALExpected in 05/2014 ā āMaster Cosmetologist:Cosmetology - GPA:
Roebuck Beauty And Barber College Birmingham, AL, Expected in 06/2002 ā āMaster Barber :Barbering - GPA:
Jefferson State Community CollegeBirmingham, ALExpected in 04/2002 ā āGED: - GPA:
Work History
Wegmans Food Markets, Inc. - Licensed Master Barber Wilmington, DE, 03/2021 - 04/2022
Used clips and shears to complete various types of fades, shaves and cuts.
Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Kept detailed records of customer information and services provided to increase return customers by 100%..
Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Answered incoming telephone calls and scheduled appointments for clients.
Styled hair according to customer preferences.
Counted and documented opening and closing cash amounts daily.
Educated customers on products to maximize benefits.
Completed in-home services for elderly clients unable to travel to salon.
Designed individualized plans to assist customers in healing damaged or dry hair.
Performed regular inventory counts and ordered all new supplies.
Maintained master calendar of appointments and employee shifts.
Devised marketing and sales strategies to maximize business success.
Maintained regular client list of up to 250 repeat customers while handling 7 walk-in clients daily.
Recorded weekly supply and inventory needs and made regular orders worth $2500..
Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
Consistently received positive performance reviews from guests.
Expanded client base by 25% through direct referrals.
Answered over 15+ phone calls daily to assess customer needs, schedule appointments and give advice about hairstyle and color options.
Consulted with clients to assess personal style preferences and unique needs.
Distributed business cards outside of salon to generate new business.
Oversaw all business operations and made strategic decisions.
Managed business customer service, responding to requests and concerns promptly.
Completed safety training and certifications to minimize risk of infection or injury to customers.
Completed full and partial shaves with clippers and standard and straight razors.
Aligned branding initiatives and sales strategies with client goals.
Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Consulted with customers to assess needs and propose optimal solutions.
Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Trained and developed 8 team members to build human capital.
Michaels Arts And Crafts - Front End Supervisor City, STATE, 08/2003 - 06/2009
Trained team members in successful strategies to meet operational and sales targets.
Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Monitored cash drawers in 7 checkout stations to verify adequate cash supply.
Submitted reports to senior management to aid in business decision-making and planning.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Controlled shrinkage 30% through successful inventory management and stock rotation strategies.
Managed customer service duties by greeting over 40+ customers daily and informing customers about products.
Kept orderly and accurate accounting records by monitoring sales documentation.
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Completed stockroom tasks by leading stock team, receiving and unpacking merchandise and placing all products out on sales floor.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
Mentored 7 team members to enhance professional development and accountability in workplace.
Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Mcdonalds - Hourly Manager City, STATE, 11/1999 - 05/2003
Maximized performance by monitoring daily activities and mentoring team members.
Applied customer feedback to develop process improvements and support long-term business needs.
Cross-trained existing employees to maximize team agility and performance.
Accomplished multiple tasks within established timeframes.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Identified and communicated customer needs to supply chain capacity and quality teams.
Supervised staff of 7 personnel by implementing company policies, protocols, work rules and disciplinary action.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
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