licensed insurance agent resume example with 5+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in call center environment. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction, conflict resolution, and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and solution focused with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Auto insurance
Quotes and sales
Account retention
Account management
Complaint resolution
Report preparation
Credit card processing
Inbound and Outbound Calling
Professional telephone demeanor
Creative problem solving
Follow-Up Calls
Written And Verbal Communication
Work Ethic
Team Player
Correspondence Distribution
Customer And Client Relations
Education
Tidewater Community CollegeNorfolk, VAExpected in 01/2022 ā āAssociate of Science:Social Sciences - GPA:
Handled 30 calls and hour outbound and inbound calls daily with goal of collecting owed debt.
Worked in call center environment handling manual and automatically dialed outbound calls.
Used scripted conversation prompts to convey current account information and obtain payments.
Recorded all information regarding financial status of customers.
Processed payments and applied to customer balances.
Used skip tracing and other techniques to locate debtors.
Used probing techniques to determine debtors' reasons for delinquency.
Achieved performance goals on consistent basis.
Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
Care.Com Inc. - Private Nanny City, STATE, 12/2016 - 10/2019
Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
Monitored schedules to maintain sleeping, eating and school schedules for children.
Offered positive and nurturing environments to support child social and emotional growth.
Coordinated different types of activities to enhance physical and intellectual development.
Balanced playtime and limited screen time to optimize types of stimulation and support development of fine motor, gross motor and cognitive skills.
Assisted children with homework assignments and special projects across different subjects to promote academic success.
Bathed, dressed and helped with teeth brushing to promote healthy personal hygiene and good oral health.
Involved children in caring for household pets and chores.
Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Tracy Kearney Photography - Sales Representative and Receptionist City, STATE, 09/2014 - 10/2017
Identified client needs, built relationships and overcame objections to drive sales.
Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
Answer customers' questions about products, prices, availability, product uses, and credit terms.
Estimate or quote prices, credit or contract terms, warranties, and delivery dates.
Provide customers with product samples and catalogs.
Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Receive payment and record receipts for services.
Answer telephone calls from potential customers who have been solicited through advertisements.
Built strong rapport with clients by understanding needs and clearly explaining products.
Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
Set up and maintain paper and electronic filing systems for records, correspondence, and other material.
Take orders for merchandise or materials and send them to the proper departments to be filled.
Recommend products to customers, based on customers' needs and interests.
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