Advanced Operations Manager offering over 7 years of experience and proven success in manufacturing and production, quality assurance and leadership. Highly skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve personal and professional goals.
Esteemed Life and Health Insurance Agent with excellent customer service and Listening skills. Highly effective at juggling multiple responsibilities at once and providing friendly service.
Exceeded corporate quotas for monthly policy sales.
Calculated quotes and educated potential clients on insurance options.
Obtained underwriting approval by completing application for coverage.
Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
Utilized advanced sales skills to overcome objections, persuade clients to purchase policies and close deals.
Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
Operations Manager/ Head of Creative Dept, 10/2017 - 03/2020 Spencer Gifts, Llc – Findlay, OH,
Devised, deployed and monitored processes to boost long-term business success and increase profit levels
Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies
Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales
Improved distribution efficiency with design, development and testing of embedded software applications
Optimized organizational operations and facilitated decision-making by examining problem-solving concepts, including quantitative methods and techniques
Maintained constructive client and vendor relationships
Developed high-impact creative projects from concept to completion, including trailers and promotional content for company campaigns
Managed campaigns with specific focuses in order to meet customer needs and creative visions
Recruited, hired and trained top candidates with eye for performance
Performed advanced computer processing of images for assignments
Edited, toned, captioned and uploaded photographs for news publications
Planned and prepared for all on-location and studio shoots
Increased in store and online sales and brand exposure by developing new packaging, collateral, and sales materials and optimizing target audience reach
Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences
Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences
Monitored online presence of company's brand to engage with users and strengthen customer relationships
Set clearly defined goals to drive major business initiatives, including increased customer retention, sales, online presence, brand awareness and website or social media traffic
Developed marketing content such as blogs, promotional materials and advertisements for social media
Co Store Manager, 03/2017 - 10/2017 Forever 21 – City, STATE,
Managed all aspects of store operations, including organization, maintenance and purchasing functions.
Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Kept orderly and accurate accounting records by monitoring sales documentation.
Trained team members in successful strategies to meet operational and sales targets.
Trained new employees on proper protocols and customer service standards.
Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Coordinated weekly conferences with store associates to communicate sales and customer service goals.
Supervised and effectively trained 20+ employees to decrease process lags and boost productivity.
Resolved customer service issues promptly.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Hired, trained and supervised retail team members
Sales Advisor/Visual Merchandising Assistant, 04/2016 - 03/2017 Hennes & Mauritz – City, STATE,
Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs
Listened to customer details and offered matching solutions to meet wide range of requirements
Responded to in-person and telephone requests for information about company offerings
Identified prospect needs and developed appropriate responses along with information on suitable products and services
Supported customers continuously from sales process to product set-up and use
Worked with managers and advertising directors to optimize promotions
Arranged consistent shelves, bins and racks at store location by following established planogram
Prepared interesting and innovative visual displays to grab customer interest and promote sales
Updated pricing and signage to complete product displays and educate customers
Created interior displays to promote products in alignment with corporate sales objectives
Enhanced overall store appearance by applying careful consideration to product and display locations
Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions
Education
: Fashion Merchandising, Expected in - Youngstown State University - Youngstown, OH GPA:
Coursework in business, finance and management
Majored in Fashion Merchandising
Diploma: General Education, Expected in 2009 - Chaney High School - Youngstown, OH, GPA:
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