Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Skills
  • Team training and development
  • Insurance sales strategy
  • Email marketing
  • Client account management
  • Client retention
  • Customer follow-up
  • Asset protection expertise
  • Policy adjustment knowledge
  • Policy management expertise
  • Cross-selling and upselling
  • Customer service
  • Critical thinking
  • Supervision
  • Conflict resolution
  • Training & Development
  • Analytical
  • Highly motivated
  • Safety mindset
  • Quality assurance mindset
  • Quality Assurance
  • Customer service focus
  • Friendly and outgoing
  • Problem solving strength
  • Customer retention
  • Supervision and training
  • Sound judgment
  • Resourceful nature
  • Merchandising
  • Profit and loss accountability
  • Recruiting and hiring
  • Schedule management
  • Performance improvements
Experience
Licensed Insurance Agent, 11/2017 to Current
Aaa Northern California, Nevada And Utah Insurance ExchangeMesa, AZ,
  • Offered policy guidance and management to promote asset protection.
  • Upsold products to policyholders and potential new clients.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Analyzed customer needs and provided best options, upselling products and services.
  • Supported customers with individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
  • Received underwriting approvals after accurately completing applications for insurance coverage.
Licensed Insurance Agent, 07/2015 to 11/2017
Aaa Northern California, Nevada And Utah Insurance ExchangeNorth Las Vegas, NV,
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Drove client retention by increasing savings opportunities and identifying premium discounts.
  • Improved office operations continually by maintaining records, tracking data and promoting internal communications.
  • Reduced financial discrepancies by accurately resolving billing issues while processing applications and cancellations.
Licensed Insurance Agent, 10/2013 to 07/2015
Aaa Northern California, Nevada And Utah Insurance ExchangeOakland, CA,
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Supported customers with individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
  • Received underwriting approvals after accurately completing applications for insurance coverage.
  • Drove client retention by increasing savings opportunities and identifying premium discounts.
  • Reviewed coverage plans and strategic initiatives, determining how best to align new offerings with business goals.
  • Improved office operations continually by maintaining records, tracking data and promoting internal communications.
  • Coordinated appointments and consultations with clients to identify individual needs and gain better understanding of overall financial situations.
  • Offered policy guidance and management to promote asset protection.
  • Upsold products to policyholders and potential new clients.
Shift Leader, 11/2008 to 05/2011
Arby's, LlcStatesville, NC,
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Delegated tasks to employees and monitored activities and task completion.
  • Supervised, motivated and led employees to maintain productivity and customer service levels.
  • Upheld company standards and compliance requirements for operations and cleanliness.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Coordinated shift-based inventory receiving, auditing and restocking.
  • Documented production levels, materials used and special incidents to keep management informed of daily activities.
  • Generated reports to assess performance and adjusted workflows to realign with targets.
  • Oversaw timely execution of promotions and marketing programs.
  • Resolved customer complaints and reported issues to senior management.
  • Completed opening and closing duties to facilitate business operations.
  • Coached and trained employees and created daily work schedules and assignments to boost efficiency and enhance operations.
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Documented receipts, employee hours and inventory movements.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
Education and Training
Associate of Arts: Elementary Education, Expected in 05/2009
Jones County Junior College - Ellisville, MS
GPA:
High School Diploma: , Expected in 05/1992
Wayne County High School - Waynesboro, MS
GPA:

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Resume Overview

School Attended

  • Jones County Junior College
  • Wayne County High School

Job Titles Held:

  • Licensed Insurance Agent
  • Licensed Insurance Agent
  • Licensed Insurance Agent
  • Shift Leader

Degrees

  • Associate of Arts
  • High School Diploma

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