Quality driven, highly motivated, enthusiastic fourteen year veteran seeking to transition from the United States Navy to become part of a Customer Service team. Solution-focused and effective communicator who quickly masters new roles and technologies to achieve positive results and develop strong customer relationships
Core Strengths
Exceptional leader
Highly organized
Strong verbal communicator
Inspiring work ethic
Enthusiastic and unmatched dedication
Administratively Savvy
Phenomenal Customer Interaction ability
Sharp problem solver
High customer service standards
Dedicated to integrity
Proficient with Microsoft Office Suite
Courteous demeanor
Energetic work attitude
Accomplishments
Awarded four Navy and Marine Corps Achievement Medals for Superior Performance, Professional Achievement, Superior Initiative and Dedication, and for a high level of dependability.
Recognized as a diligent and effective leader while executing preparations in support of Operation Unified Response Haiti with 24 Hours notice.
Recognized as a Superb Mentor while performing duties as a US Navy Departmental Career Counselor resulting in advanced careers and Navy sailorization to 150 Junior Sailors.
Expertly maintained and tracked supplies and equipment for one of the largest departments on a US Navy warship, keeping mission readiness and upkeep during three deployments overseas totaling 26 months.
Work Experience
Licensed Insurance Agent, 07/2012 - 01/2013 Aaa Northern California, Nevada And Utah Insurance Exchange – Oroville, CA,
Resolved customer inquiries as a Customer Service Representative
Explained insurance coverage and made changes to policies
Received 50-60 inbound telephone calls per day in a call center environment
Worked with the customer to ensure they are properly insured
Received inbound calls and handled each request to ensure customer satisfaction on the first call
Sold additional insurance products to fill gaps in a customer's policy
Navigated the internal computer system to look up customer information and update insurance policies
Did whatever it took to delight customers and promote an "A" level experience
United States Navy Enlisted Sailor, 07/1998 - 07/2012 – , ,
Successfully completed 14 Years of dedicated service to the United States Navy.
Entrusted and recognized as an effective leader of 150 junior sailors
Completed a four year tour in Pearl Harbor, HI supporting tasking from the Commander of the Pacific Fleet
Completed two tours in Afghanistan supporting Operation Enduring Freedom and Iraqi Freedom totaling 23 months
Completed two overseas deployments and one disaster relief effort while attached to a US Navy combatant based out of Norfolk, VA
Exhibited competence and leadership ability while training, directing, and supervising personnel in shipboard operations.
Recognized as a subject matter expert in the areas of stevedoring, maintenance, operating and maintaining small boats, deck equipment and machinery, rigging, ship's security, deck seamanship, navigation, and piloting
Operated and maintained equipment used for abandon ship, anchoring, mooring, towing, transferring of personnel and cargo, ammunition, fuel, and general stores.
Integral to ship's navigation and served as ship's Helmsman and the ship's Lee Helmsman.
Educational Background
: , Expected in 2003 - Basic Instructor Training - Pensacola, FL GPA:
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