Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Career Overview

Quality driven, highly motivated, enthusiastic fourteen year veteran seeking to transition from the United States Navy to become part of a Customer Service team. Solution-focused and effective communicator who quickly masters new roles and technologies to achieve positive results and develop strong customer relationships

Core Strengths
  • Exceptional leader
  • Highly organized
  • Strong verbal communicator
  • Inspiring work ethic
  • Enthusiastic and unmatched dedication
  • Administratively Savvy
  • Phenomenal Customer Interaction ability
  • Sharp problem solver
  • High customer service standards
  • Dedicated to integrity
  • Proficient with Microsoft Office Suite
  • Courteous demeanor
  • Energetic work attitude
  • Awarded four Navy and Marine Corps Achievement Medals for Superior Performance, Professional Achievement, Superior Initiative and Dedication, and for a high level of dependability.
  • Recognized as a diligent and effective leader while executing preparations in support of Operation Unified Response Haiti with 24 Hours notice.
  • Recognized as a Superb Mentor while performing duties as a US Navy Departmental Career Counselor resulting in advanced careers and Navy sailorization to 150 Junior Sailors.
  • Expertly maintained and tracked supplies and equipment for one of the largest departments on a US Navy warship, keeping mission readiness and upkeep during three deployments overseas totaling 26 months.
Work Experience
Licensed Insurance Agent, 07/2012 - 01/2013
Aaa Northern California, Nevada And Utah Insurance Exchange Oroville, CA,
  • Resolved customer inquiries as a Customer Service Representative
  • Explained insurance coverage and made changes to policies
  • Received 50-60 inbound telephone calls per day in a call center environment
  • Worked with the customer to ensure they are properly insured
  • Received inbound calls and handled each request to ensure customer satisfaction on the first call
  • Sold additional insurance products to fill gaps in a customer's policy
  • Navigated the internal computer system to look up customer information and update insurance policies
  • Did whatever it took to delight customers and promote an "A" level experience
United States Navy Enlisted Sailor, 07/1998 - 07/2012
, ,
  • Successfully completed 14 Years of dedicated service to the United States Navy.
  • Entrusted and recognized as an effective leader of 150 junior sailors
  • Completed a four year tour in Pearl Harbor, HI supporting tasking from the Commander of the Pacific Fleet
  • Completed two tours in Afghanistan supporting Operation Enduring Freedom and Iraqi Freedom totaling 23 months
  • Completed two overseas deployments and one disaster relief effort while attached to a US Navy combatant based out of Norfolk, VA
  • Exhibited competence and leadership ability while training, directing, and supervising personnel in shipboard operations.
  • Recognized as a subject matter expert in the areas of stevedoring, maintenance, operating and maintaining small boats, deck equipment and machinery, rigging, ship's security, deck seamanship, navigation, and piloting
  • Operated and maintained equipment used for abandon ship, anchoring, mooring, towing, transferring of personnel and cargo, ammunition, fuel, and general stores.
  • Integral to ship's navigation and served as ship's Helmsman and the ship's Lee Helmsman.
Educational Background
: , Expected in 2003
Basic Instructor Training - Pensacola, FL
: Cryptologic Technician Technical, Expected in 1999
Cryptologic Technician Apprentice - Pensacola, FL
: , Expected in 1998
US Navy Basic Training - Great Lakes, IL
High School Diploma: , Expected in 1998
St. John's College High School - Washington, DC
  • Experience in a fast paced customer service environment
  • Friendly, approachable and motivated with a strong work ethic and high degree of integrity.
  • Work well under pressure
  • Experience handling payments through online transactions
  • Proficient in Microsoft Office
  • Strong organizational, time management, problem solving and multitasking skills.
  • Careful and active listener
  • Skilled in the use of pneumatic, hand and power tools in an industrial environment
  • Experienced in logistics support
  • Excellent written and verbal communication skills.
  • Proficient in basic computer skills, basic electronics and audio/video knowledge
  • Ability to stand for long periods of time .
  • Willingness to work flexible schedules including weekends, holidays and evenings.
  • Experience with standard business practices.
  • Have attention to detail, accuracy, and complete all tasking/assignments on time.
  • Experience working in a team or group environment.
  • Experience interpreting and explaining policies/procedures or other complex information to customers.
  • Can lift in excess of 100 pounds
Additional Skills
  • Focused on judgment and decision making by considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Effective in systems analysis by determining how changes in conditions, operations, and the environment will affect outcomes.
  • Recognized as a motivational team builder through encouraging and building mutual trust, respect, and cooperation among team members.

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School Attended

  • Basic Instructor Training
  • Cryptologic Technician Apprentice
  • US Navy Basic Training
  • St. John's College High School

Job Titles Held:

  • Licensed Insurance Agent
  • United States Navy Enlisted Sailor


  • High School Diploma

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