Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

My background includes serving as a customer service associate, managerial, and secretarial, and training skills within both call-center and private environments. I have worked wearing several hats including the responsibilities of handling customer needs, issuing alternative to issues, flagging damaged accounts, training new employees, handling executive needs, also providing a helping hand during busy periods.

Previously, I worked within two high-volume customer-support call centers for telecommunications and Travel Support. In these positions, I demonstrated the ability to resolve a variety of issues and complaints. In a prompt but professional manner. I consistently met not only personal but company goals as well.In addition to this experience, I gained considerable customer service, managerial and people skills.

I also bring to the table strong computer proficiencies in MS Word, MS Excel and CRM database applications.



  • Microsoft Office proficiency
  • Excel spreadsheets
  • Meticulous attention to detail
  • Results-oriented
  • Self-directedReport development
  • Schedule management
  • Meeting planning
  • Time management
  • Professional and mature
  • Strong problem solver
  • Strong interpersonal skills
  • Understands grammar
  • Medical terminology
  • Self-starter
  • Claims appeal procedures

Increased office organization by developing more efficient filing system and customer database protocols.

Coordinated all department functions for team of employees.

Successfully planned and executed corporate meetings, lunches and special events for groups of [Number]+ employees.

Licensed Insurance Agent, 07/2014 -
Onetouch Direct Austin, TX,
  • Duties at Optum are working on the Kaiser Permanente Individual and Families sales account.
  • I am a licensed insurance sales agent, as well as work in the chat department.
  • I assist prospective members with obtaining coverage through Kaiser directly or the state marketplace in which they live.
Office Management , 04/1999 -
Maidpro Johnston, IA,
  • The duties that were expected of me while working this job was full time Secretary and Accountant assistant.
  • Being knowledgeable in all Microsoft Office programs, also working in the main office of the center processing payrolls, receipts, bookkeeping, and ordering the necessary materials to keep the Centers running.
  • I also was providing childcare within the facility.
Travel Service Representative, 01/2014 - 07/2014
Member Travel Services City, STATE,
  • Duties at Member Travel Service entailed customer service to the elite group of members who has bought into the travel club.
  • We would gather the specifics of the members travel and put together and provided an itinerary outlining the details of their travel.
  • We work personally with each and every member making sure that any travel is fully scheduled no matter where in the world they would like to travel.
Nurse Aid. , 2013 - 01/2013
Absolut Home Care City, STATE,
  • Assisted living, Absolut is an agency that provides personal home health on the one on one bases.
  • My duties include personal, mental, and physical care for the client selected for me.
Office Department , 2007 - 04/2009
Frontier Communications City, STATE,
  • Frontier is a Citizens Communication Company servicing mainly rural areas throughout the United States.
  • We provide phone and Internet service and we also partner with DISH network to provide customers with satellite television.
  • My particular department is CCSG although; my main function is Lifeline.
  • My job obligations are to provide the customers whom may qualify with assistance on their telephone bills, also producing flyers and brochures to provide information on the program.
  • I worked with a numerous amount of people to get this task done, may it is caseworkers, and family, department of Human Resources, Or My very own support team at Frontier Communications.
H.S. Diploma: Nursing Program, Expected in May, 2005
Crescent City High - Crescent City, FL
Nursing Program
: Psychology Accounting, Expected in
Bethune Cookm an University - Daytona Beach, FL
Psychology Accounting
: Psychology, Expected in
St. Johns River State Collage - Palatka, FL

Accountant, Agency, Assisted Living, Bookkeeping, Brochures, CNA, Child Care, Clerical, Client, Customer Service, Customer Service Skills, Home Health, Human Resources, Insurance, Insurance Sales, Materials, All Microsoft, Office, Network, Nursing, Organizational Skills, Production.

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School Attended

  • Crescent City High
  • Bethune Cookm an University
  • St. Johns River State Collage

Job Titles Held:

  • Licensed Insurance Agent
  • Office Management
  • Travel Service Representative
  • Nurse Aid.
  • Office Department


  • H.S. Diploma

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