Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Email marketing
  • Team training and development
  • Insurance sales strategy
  • Policy adjustment knowledge
  • Policy management expertise
  • Client retention
  • Customer follow-up
  • Cross-selling and upselling
  • Lead development
  • Critical thinking
  • Flexible
  • Friendly, positive attitude
  • Microsoft Office
  • PPE use
  • Active listening
  • Relationship building
Education and Training
Texas Education Agency Austin, TX, Expected in 02/1999 High School Equivalency Diploma : General Education - GPA :
Experience
Onetouch Direct - Licensed Insurance Agent
Brandon, FL, 12/2018 - Current
  • Offered policy guidance and management to promote asset protection.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Supported customers with individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
  • Received underwriting approvals after accurately completing applications for insurance coverage.
  • Coordinated appointments and consultations with clients to identify individual needs and gain better understanding of overall financial situations.
  • Improved office operations continually by maintaining records, tracking data and promoting internal communications.
  • Cultivated lasting professional relationships, which created continuous client referral streams within community.
  • Exceeded team goals by partnering with staff to share and implement best practices.
  • Diligently filed and followed up on third party claims.
  • Increased data collection accuracy by recording client account information with zero discrepancies.
  • Diminished project lags by effectively training employees on best practices and protocols.
Continental Insurance Agency, Inc. - Insurance Sales Representative
Elkridge, MD, 04/2013 - 04/2016
  • Interviewed prospective clients to gather information on financial needs and discuss existing coverage.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Explained features, advantages and disadvantages of various policies to promote sale of insurance plans.
  • Communicated with clients by phone and email to answer questions and offer services.
  • Supported customers with individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
  • Made appointments with potential clients to discuss products.
  • Offered information about policy and coverage details.
  • Operated in fast-paced and driven sales environment.
  • Answered insurer questions regarding policyholders.
  • Coordinated appointments and consultations with clients to identify individual needs and gain better understanding of overall financial situations.
  • Conducted research to identify ideal coverage options for customers.
  • Fulfilled requests for title documentation, letters of permission and insurance claims.
  • Improved office operations continually by maintaining records, tracking data and promoting internal communications.
  • Cultivated lasting professional relationships, which created continuous client referral streams within community.
  • Supported accounting functions by assisting with accounts receivables, banking and cash management.
  • Diligently filed and followed up on third party claims.
  • Followed up with customers to check on changing needs and propose new offerings.
  • Evaluated customer desires and budgetary constraints to pick best policies.
  • Reached out to potential clients to schedule appointments.
  • Kept thorough records of customer details and previous sales.
Amazon Flex - Delivery Driver
Bellevue, WA, 11/2011 - 03/2013
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Handled merchandise in accordance with product handling standards.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Satisfied recordkeeping demands with accurate invoicing, shipping paperwork coordination and daily logs outlining field activities.
  • Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Processed payments by accepting cash, checks and credit card payments.
Henderson - Convenience Store Manager
Houston, TX, 02/1996 - 03/2011
  • Marketed products creatively and equipped team to innovatively upgrade product displays for clarity and appeal and to upsell based on expressed customer needs.
  • Orchestrated and launched computerized inventory management system that kept store shelves continually stocked with products customers needed.
  • Revitalized under-performing store, boosted sales and profits to highest level among stores in regional chain and retained staff members at unprecedented levels.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Maintained adequate temperature and humidity in stockrooms to preserve product freshness and quality.

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Resume Overview

School Attended

  • Texas Education Agency

Job Titles Held:

  • Licensed Insurance Agent
  • Insurance Sales Representative
  • Delivery Driver
  • Convenience Store Manager

Degrees

  • High School Equivalency Diploma

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