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licensed insurance agent resume example with 19+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Professional Summary

Organized and dedicated employee with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Skills
  • Proficient in Windows with emphasis in Word, PowerPoint, and Excel
  • Excellent written and verbal skills
  • Administrative and Clerical Support
  • Organizational and Planning
  • Office Supplies and Inventory
  • Filing and Record keeping
Work History
07/2021 to Current
Licensed Insurance Agent Aaa Northern California, Nevada And Utah Insurance Exchange Rocklin, CA,
  • Calculated quotes and educated 20-35 potential and existing clients on insurance options.
  • Obtained underwriting approval by completing application for coverage on 85% new customer calls.
  • Recommended type and amount of coverage based on customers' circumstances using sales techniques.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices
  • Tracked progress of all outstanding insurance claims.
09/2019 to 05/2021
Customer Service Representative A. Duie Pyle, Inc Bridgeport, CT,
  • Maintained customer satisfaction with strategies focused on addressing customer needs and resolving concerns with 98% accuracy.
  • Answered customer telephone calls promptly to avoid on-hold wait times (less than 2 minute hold time per call).
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
10/2018 to 02/2021
Rural Mail Carrier Associate Ricoh Americas Corporation Tigard, OR,
  • Delivered mail and packages to customers on prescribed route while processing check submissions, money orders and stamp purchases in field.
  • Signed and received mail with signature requirements upon delivery and loading.
  • Wrote detailed trip reports with notable details about road conditions, weather and obstacles encountered.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
08/2014 to 10/2018
Administrative Assistant Coca-Cola Northampton, MA,
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Organized weekly staff meetings and logged minutes for corporate records.
01/2005 to 07/2012
Personal Home Health Assistant Trudeau Memorial Center Warwick, RI,
  • Assisted disabled clients to support independence and well-being.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Administered medication as directed by physician.
  • Supervised daily activities and provided assistance to staff.
  • Transported clients for medical and personal outings.
  • Documented vital statistics and coordinated with health care providers.
09/2000 to 12/2004
Teacher's Assistant Dougherty County School Systems Albany, GA,
  • Operated classroom as lead teacher -wrote lesson plans -conducted parent/teacher conferences -taught lessons -conducted testing -maintain files -maintained written and verbal communication
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
  • Supported student learning objectives through personalized and small group assistance.
  • Attended training classes, parent conferences, and faculty meetings to stay up-to-date on student progress.
09/2004 to 12/2007
Teacher Institute Of Community Services City, STATE,
  • Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Incorporated multiple types of teaching strategies into classroom.
  • Planned and implemented integrated lessons to meet national standards.
  • Promoted physical, mental and social development using classroom games and activities.
Education
Expected in 08/2011 to to
Bachelor of Science: General Studies
Mississippi University For Women - Columbus, MS
GPA:
  • Dean's List (2011)
  • Relevant Coursework: Education (K-8) & (Information Systems)
  • 3.4 GPA
  • Kappa Delta Pi

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Resume Overview

School Attended

  • Mississippi University For Women

Job Titles Held:

  • Licensed Insurance Agent
  • Customer Service Representative
  • Rural Mail Carrier Associate
  • Administrative Assistant
  • Personal Home Health Assistant
  • Teacher's Assistant
  • Teacher

Degrees

  • Bachelor of Science

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