Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
A position in education, workforce or counseling requiring an effective communicator with excellent interpersonal skills, a passion for improving the quality of life of clients, and the ability to work with diverse populations.
  • Outstanding social skills
  • Client Needs Assessment & Response
  • Well-organized
  • Superior communications skills
  • Interagency Partnerships & Referrals
  • Deadline-oriented
  • Team building expert
  • Client relations Expert
  • Crises Management Relations
  • Passionate about helping people
  • Life-Skills Counseling
  • Administrate Program Policy Guidelines
  • Excellent user of Microsoft Suite & Internet.
10/2015 to Current Liaison Officer Iem | Aberdeen, MD,
  • Interpret criteria for eligibility and analyze client's needs through one-on-one counseling.
  • Interpret program policy guidelines, established plan of action and analyze client progress.
  • Connect clients with appropriate partner programs such as Workforce Investment Act (WIA), Job Corp, and Adult Education Programs (GED, NEDP, ESOL).
  • Maintain follow-up system to manage client plan & caseload.
  • Liaise with PWCS Skillsource Center Partners and PWCS Adult Education Program Administration to appropriately serve client population.
  • Create newsletters to maintain communication and information flow between partners at the Skillsource Center and the PWCS Adult Education Administration
  • Research and provided additional assistance to clients based on need
  • Maintain statistical data and formulate varied reports
04/2013 to 10/2015 Workshop Facilitator & Presenter for Limited English Proficiency (LEP) Job Readiness Workshops Music And Arts | La Moille, IL,
  • Develop and research curriculum-based topics for Limited English Proficiency (LEP) students.
  • Facilitate workshops using appropriate and updated materials on job readiness.
  • Introduce lesson plans to accompany workshop presentations in order to appropriately accelerate student skill acquisition.
  • Convert topics to non-LEP presentations using appropriate vocabulary and research materials.
  • Create and conduct presentations using PowerPoint on topics such as Cultural Expectations of US Employers.
  • Provide real life situations, such as mock interview to simulate potential problems and solve them.
  • Recommend strategies and answer questions pertaining to workshop topics.
  • Deliver personal accounts of the job search process as a technique to connect with participants.
  • Arrange and manage workshop room activities with resident partners.
  • Recruit participants for workshops from ESOL classes and general population.
  • Advertise workshops at partners' locations.
  • Compile enrollment statistics.
  • Design curriculum for and Implement LEP Workshops using PowerPoint and up-to-date Human Resource research information
  • Create statistical reports to show graphical representation of program success
  • Assist job seekers with job search process including writing resume and mock interviews
  • Award on average 10 certificates to attendees based on module completions after workshops.
10/2003 to Present Instructor Amazon.Com, Inc. | Virtual Location - Indiana, IN,
  • Teach quality individualized instructions and accelerate the learning of English for students.
  • Manage three classes of up to35 students each.
  • Counsel and recommend strategies and refer appropriate resources for individual student needs.
  • Create and execute lesson plans to enhance student learning for job readiness and ESL language curriculum.
  • Improve student participation in the classroom by 20% through integration of creative role-playing exercises.
  • Consult with administration and provide students a content-based World Class Education.
  • Implement all program policies of PWCS Adult Education.
  • Compile subject matter curriculum materials and equipment to maximize students' use.
  • Determine & proctor appropriate course assessment (Best Literacy, CASAS & TABE) to record students' gains.
  • Maintain accurate student academic and progress caseloads.
  • Generate accurate reporting which determines class continuance by coordinator.
  • Attend and assist in all required ESL program trainings in order to be knowledgeable, skilled, and current with all program procedures and requirements.
  • Selected Accomplishments Subject matter expert for Writing as a Process Curriculum Maintain 20% over average class retention rate Subject matter expert in building class community Created student introduction letter and session course outline with weekly curriculum.
05/2010 to Present Business Operations Analyst Avalara Inc. | UT, State,
  • Manage the project or business life cycle.
  • Coordinate documentation related to business enterprise planning.
  • Catalogue agricultural opportunities in emerging markets of West Africa.
  • Consult with customers, different levels of management and project team members regarding task fulfillment and other aspects of business or project.
  • Travel overseas when necessary.
  • Negotiate for and acquire project team experts to assist in business or project life cycle.
  • Recommend resources, strategies and accommodation for business or project team overseas.
  • Facilitate key project/business meetings and provide documentations to support functionality and create policies.
  • Maintain accurate schedules to meet set requirements and deadlines.
  • Support managers in interfacing with all aspects of business or project to deliver tasks and markers.
  • Selected Accomplishments Obtained a location for employee housing and test factory for exporting fruits in Accra, Ghana.
  • Established business contacts and working relationships with farmers Managed a budget of $10,000 to facilitate travel, farmer relationships, and government processes Analyzed the scientific process of mango preparation for exportation and determined mango.
03/2007 to 12/2009 Consultant Council Of Better Business Bureau CBBB BBB Resource Center | City, STATE,
  • Managed, populated and ensured accuracy of the Better Business Bureau (BBB) knowledge database.
  • Served as the central communication and information point-of-contact for the BBBs in US & Canada.
  • Received inbound BBB phone/email inquiries and "Hot Line" Complaints (HLC).
  • Interviewed callers and complainants to determine inquiry/problem sources.
  • Performed analysis and provided resolution to incoming inquiries in a courteous and timely manner.
  • Logged, processed and closed inquiries or complaints, and maintained accurate documentation of resolutions.
  • Generated and distributed ad-hoc reports using HLC system.
  • Participated in the collection and compilation of information in support of the BBB's program.
  • Assisted in the review and analysis of information collected through the BBB service Center and other central data collection points.
  • Developed and shared proficiency in BBB programs, policies and practices.
  • Selected Accomplishments Devised best practices standards for complaint matrix Implemented FAQs repository as teaching tool for national clients Served as subject matter expert for BBB programs: BBBOnLine and BBB Brand Support.
  • Served on the committee to update the in-house database, and include complaint matrix and reporting application Earned promotion from Customer Support to Consultant.
04/2000 to 03/2007 Customer Support - BBBOnLine Reliability Council Of Better Business Bureau CBBB | City, STATE,
  • Provided front-line telephone & email support to BBB's and businesses.
  • Managed, maintained and updated in-house database.
  • Assisted with training & educating BBB staff in the use of the database.
  • Determined clients database technical problems and solve.
  • Helped with customers' installation of program online seal to website.
  • Analyzed database and made suggestions for improvements.
  • Provided clients with program information and helped clients enter program.
  • Populated database using data entry.
  • Provided both general & technical support.
  • Selected Accomplishments Acquired newly created position which was a combination of two other positions: Program Assistant & Customer Technical Assistant Served as consultant in creation of the new BBBOnLine customer database Subject matter expert for training local BBBs and installing the BBBOnLine seal.
Expected in April 2016 TESOL Certificate, Projected July 2016 (CWDP) Workforce Certificate | Dynamic Works Institute, , GPA:
Expected in 2011 MBA | Project Management Strayer University School of Business Administration, Arlington, VA GPA:
Expected in 2001 Associate of Arts | Information Technology Computer Network Northern Virginia Community College (NVCC), Woodbridge, VA GPA:
Expected in 1986 Bachelor of Science | Mathematics University of Liberia, Monrovia, Montserrado GPA:
Community Involvement

Fredericksburg Area Soccer Association (FASA), Fredericksburg, VA   August 2011 – December 2014

Soccer Coach - Volunteer

  • Coached soccer passing, juggling and defensive skills.
  • Maintained safe and healthy environment for the practice and play of soccer.
  • Instructed soccer ball control skills including correct trapping, dribbling and shooting techniques.
  • Maintained up to date lesson plans, practice procedures and drills.Planned soccer practice sessions and motivated the team.
  • Mentored players on and off the soccer field.
  • Provide life lessons from adversities & motivate desire
  • Strong Transition Coach from one age group to another and playing levels
  • Excellent Motivator for getting individual best out of players
  • Great at determining players needs and providing role in the team.
Program Evaluation and Management
Data Gathering, Analysis, and Reporting
Monitor and Evaluate
Cultivate Positive Relationships and Professional Partnerships

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Resume Overview

School Attended

  • Dynamic Works Institute
  • Strayer University School of Business Administration
  • Northern Virginia Community College (NVCC)
  • University of Liberia

Job Titles Held:

  • Liaison Officer
  • Workshop Facilitator & Presenter for Limited English Proficiency (LEP) Job Readiness Workshops
  • Instructor
  • Business Operations Analyst
  • Consultant
  • Customer Support - BBBOnLine Reliability


  • TESOL Certificate, Projected July 2016 (CWDP) Workforce Certificate
  • MBA
  • Associate of Arts
  • Bachelor of Science

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