liaison coordinator resume example with 14+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Analytical IT Manager skilled driving efficiency and productivity through pacification and development, delivery and support of strategic plans. Dedicated to creating and delivering initiatives to guide organizational navigation of modern technology. Proven history of successfully translating technical requirements into business solutions. Logical Analyst polished in maintaining system processes, conducting requirement analysis and defining configuration specifications. Reputable and hardworking professional 15 years of hands-on experience developing and providing in-depth analysis of customer service offerings and performance metrics.

  • Proficient in office automation
  • Multidisciplinary collaboration
  • Project planning
  • Policies and procedures implementation
  • Conflict mediation
  • Solutions development
  • Systems and automation applications
  • Activity planning
  • IT department leadership
  • IT systems support
  • Technical system improvements
  • IT team collaboration
  • User training
  • Presentations and public speaking
Education and Training
Universidad De Las Américas Santiago, Expected in 12/2007 Master of Science : Engineering of Science - GPA :
Campvs College Santiago, Expected in 12/1999 High School Diploma : - GPA :
  • Pink Elephant, ITIL foundation V3 - 2012
  • Java Developer, Sun Certification, - present.
  • English, Wall street Institute - 2006
  • computers assemble, Sertera S.A - 2005.
  • Theocratic school of Jehova´s Witnesses, on course from 30 years to the present.
Alutiiq Llc - Liaison Coordinator
Huntsville, AL, 06/2014 - Current
  • Support the information technology area in the every department. Such as continuity of data network services, computer equipment support, technology purchase support, user support, Achievements: improved computer implementation and response times in customer service, allowing to provide technological tools consistently availability helping the educational community to benefit from computer resources and thereby deliver the teaching material to the students as end customers.
Content Square - Technological Services Project Manager
San Francisco, CA, 07/2012 - 12/2013
  • Advise on the survey of technological needs associated with the acquisition of Software and
    Hardware and manage the associated budget.
  • Responsible for inventory management
    Software and Hardware and technological tools management program application.
  • Technological Help Desk project Manager developed in order to help user requirements management and incidents.
  • Help desks Project Manager for Human Resources, General Services, Social Protection File and Family Ethical Income.
  • Great Contribution to implementing key technological management processes, among these are
    included: Technological platform changes Management, problems and incidents management,
    technological goods management, among others.
  • Achievements: Implementation of the process and a tool for the management of technological assets,
    this allows today to have greater clarity of the state of the goods and associated costs. Implementation
    of the Technological Help Desk, which allows managing user requirements,
    standardize SLAs and improve the relationship with customers.
Vector - Project Engineer TI Platform
City, STATE, 07/2010 - 07/2012
  • Contribute to the operational management of NSN users and Informatic area comprehensive operation.
  • Acquisition of technological goods Advisor.
  • Inventory management In charge person.
  • Software and hardware onsite assistance supporting Chilean NSN users located in Finland.
  • Achievements: Reduce equipment failure rate in projects led by NSN such as Nextel and Telephone.
    IT contracts maintenance management and carrying them out orderly in order to managing assets and their depreciation properly.
MERVAL ( Regional Valparaiso Subway) - Technology Manager
City, STATE, 10/2008 - 06/2009
  • Designed, coded and debugged software per business's policies, procedures and security requirements.
  • Responsible for the operation and development of the entire department of the IT area, including plant care professionals and technicians.
  • Responsible for licensing computer equipment, purchases and supplies, meeting the objectives set by management.
  • In charge of technological supply, purchasing processes in the IT area. In charge of computer security in the corporate network, using security protocols.
  • Development of computer security procedures, meeting objectives defined by management
Cruz Y Dávila Consulting Engineers - Technical Support Engineer
City, STATE, 12/2005 - 03/2008

Responsible for computer support to all events to a plant of 109 engineers and 236 other professionals.

designed a database to take inventory of equipment and software, computer goods in general, and was responsible for carrying said base as an inventory in an orderly and responsible manner.

Perform maintenance and management of internal network security, in addition to providing internet and intranet access solutions, through IPCOP firewall software.

designed a computer software allowing to successfully fulfill ISO-9001 Standards.

English :
Negotiated :
Additional Information
  • In 2021 participated in "Unleash the Power Within". International event directed by Tony Robbins, whose objective was to deliver tools for training leaders.
  • Software management levels.

Microsoft Office (version's) Advanced

S.O line Microsoft (32-64 bits) Advanced.

S.O. Linux: Intermediate

Language programming Java: Basic.

Internet: Advanced.

  • Data transmission systems, switches, routers, network topologies, data encryption and restoration systems, Vmware and connections to remote desktops, active directory, Bizagi, Project, Visio, Aranda (Help Desk Solution, Inventory), Systems CCTV security, Biometrics, Automation.
  • Hardware : Computer equipment assemble, wired and wireless networks standardization and configuration.

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Resume Overview

School Attended

  • Universidad De Las Américas
  • Campvs College

Job Titles Held:

  • Liaison Coordinator
  • Technological Services Project Manager
  • Project Engineer TI Platform
  • Technology Manager
  • Technical Support Engineer


  • Master of Science
  • High School Diploma

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