Level 2 Voip Support Engineer Resume Example
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LEVEL 2 VOIP SUPPORT ENGINEER
Professional Summary
Results-oriented NOC Engineer known as a consistent team player with skilled technical abilities.
Skills
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Work History
Level 2 Voip Support Engineer01/2010
to Current
Xchange Telecom – City , STATE
Xchange Telecom – City , STATE
- Analyzed SIP packets to Identify Network issues, call quality issues or disruptions to the quality of service.
- Configured Voice Primary rate interface (PRI), SIP Bindings, Hosted PBX on Telecom Tandem Switches.
- Provisioned services on Voip ATA's devices.
- Responsible for analyzing, testing, isolating and repairing network and customer issues.
- This may include any or all issues related to facilities, routing and translations, voice and/or data equipment setup.
- Maintained workload through a queue, detailing each ticket with notes of steps taken, test results and resolution data.
- Coordinated with vendors, sales reps and project managers for aid in project completion.
- Assisted in engineering projects for application and distribution.
- Identified and solved technical issues with a variety of diagnostic tools.
- Remained up-to-date on the latest technologies and solutions applicable to company products.
DSL Service Manager01/2007
to 01/2010
Xchange Telecom – City , STATE
Xchange Telecom – City , STATE
- Managed DSL department, which consisted of a staff of four agents along with two Field Techs.
- Trained, coached and mentored staff to ensure smooth adoption of new program.
- Trained junior members of IT team regarding network security and troubleshooting of data circuits.
- Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
- Assessed vendor products and maintained positive vendor relations.
Voip Technician01/2005
to 01/2007
SipMedia – City , STATE
SipMedia – City , STATE
- Provisioned services on Voip ATA devices Linksys Sipura models
- Identified and solved technical issues with a variety of diagnostic tools.
- Installed software, modified and repaired hardware and resolved technical issues.
- Managed call flow and responded to technical support needs of customers.
- Demonstrated professionalism and courtesy with customers at all times.
- Remained up-to-date on the latest technologies and solutions applicable to company products.
Network Operation Center Technician01/2000
to 01/2004
Vitcom Corporation – City , STATE
Vitcom Corporation – City , STATE
- Monitored Companies WAN with different networking monitoring tools for alarms, service degradation and interruptions to network throughput.
- Performed analysis, troubleshooting and restoration of facilities including POTS, DSL, and Ethernet circuits.
Education
Cisco Networking Academy
Cisco Certified Network Associate (CCNA) 2000: Networking2000Borough of Manhattan Community College-
City,
StateCCNA- Cisco Certified Network Associate
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Resume Overview
School Attended
- Borough of Manhattan Community College
Job Titles Held:
- Level 2 Voip Support Engineer
- DSL Service Manager
- Voip Technician
- Network Operation Center Technician
Degrees
- Cisco Networking Academy
Cisco Certified Network Associate (CCNA) 2000 : Networking 2000
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