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Level 2 Voip Support Engineer Resume Example

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LEVEL 2 VOIP SUPPORT ENGINEER
Professional Summary
Results-oriented NOC Engineer known as a consistent team player with skilled technical abilities.
Skills
  • Results-oriented
  • Effective multi-tasker
  • Product launches
  • Team player
  • Effective leader
  • Staff training/development
  • Consistently meet goals
  • Organized
  • Deadline-oriented
  • Computer proficient
Work History
Level 2 Voip Support Engineer01/2010 to Current
Xchange Telecom – Brooklyn, NY
  • Analyzed SIP packets to Identify Network issues, call quality issues or disruptions to the quality of service.
  • Configured Voice Primary rate interface (PRI), SIP Bindings, Hosted PBX on Telecom Tandem Switches.
  • Provisioned services on Voip ATA's devices.
  • Responsible for analyzing, testing, isolating and repairing network and customer issues.
  • This may include any or all issues related to facilities, routing and translations, voice and/or data equipment setup.
  • Maintained workload through a queue, detailing each ticket with notes of steps taken, test results and resolution data.
  • Coordinated with vendors, sales reps and project managers for aid in project completion.
  • Assisted in engineering projects for application and distribution.
  • Identified and solved technical issues with a variety of diagnostic tools.
  • Remained up-to-date on the latest technologies and solutions applicable to company products.
DSL Service Manager01/2007 to 01/2010
Xchange Telecom – Brooklyn, NY
  • Managed DSL department, which consisted of a staff of four agents along with two Field Techs.
  • Trained, coached and mentored staff to ensure smooth adoption of new program.
  • Trained junior members of IT team regarding network security and troubleshooting of data circuits.
  • Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
  • Assessed vendor products and maintained positive vendor relations.
Voip Technician01/2005 to 01/2007
SipMedia – Brooklyn, NY
  • Provisioned services on Voip ATA devices Linksys Sipura models
  • Identified and solved technical issues with a variety of diagnostic tools.
  • Installed software, modified and repaired hardware and resolved technical issues.
  • Managed call flow and responded to technical support needs of customers.
  • Demonstrated professionalism and courtesy with customers at all times.
  • Remained up-to-date on the latest technologies and solutions applicable to company products.
Network Operation Center Technician01/2000 to 01/2004
Vitcom Corporation – New York, NY
  • Monitored Companies WAN with different networking monitoring tools for alarms, service degradation and interruptions to network throughput.
  • Performed analysis, troubleshooting and restoration of facilities including POTS, DSL, and Ethernet circuits.
Education
Cisco Networking Academy Cisco Certified Network Associate (CCNA) 2000: Networking2000Borough of Manhattan Community College- New York, NYCCNA- Cisco Certified Network Associate
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Resume Overview

Companies Worked For:

  • Xchange Telecom
  • SipMedia
  • Vitcom Corporation

School Attended

  • Borough of Manhattan Community College

Job Titles Held:

  • Level 2 Voip Support Engineer
  • DSL Service Manager
  • Voip Technician
  • Network Operation Center Technician

Degrees

  • Cisco Networking Academy Cisco Certified Network Associate (CCNA) 2000 : Networking 2000

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