Jessica Claire
- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Education
Associate of Science: IT - Software Development, Expected in 2017
Chippewa Valley Technical College - Eau Claire, WI
Chippewa Valley Technical College - Eau Claire, WI
Coursework in Web Design and Development
Coursework includes Speech and Communication, Sociology and Psychology, as well as many courses in software programming and database management.
Credentials:
IT - User Support Technician
Java Programmer
Professional Summary
Enthusiastic Technical Support Lead with 2.5 years’ proven troubleshooting experience. Seeking management position in a dynamic IT department.
Skills
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Work History
Level 2 - Technical Support, 08/2014 - Current
Total System Services, Inc. – SD, State,
Total System Services, Inc. – SD, State,
- Conducted the planning, research, testing, configuration, licensing, and installation of hardware and software systems on Windows PCs.
- Managed call flow and responded to technical support needs of customers.
- Provided base level IT support to non-technical personnel within the business.
- Defined and documented technical best practices.
- Installed software for Windows systems.
- Diagnosed and resolved PC problems and software issues
- 2.5 years of technical support experience.
Network Specialist, 02/2014 - 04/2014
Sage Hospitality Resources, Llp – Boston, MA,
Sage Hospitality Resources, Llp – Boston, MA,
- Monitored cable and internet services throughout the country. Ensuring that services remained online and were quickly repaired if they failed.
- Worked with on-site tech agents to resolve network issues.
- Tracked assets and incidents using a manual logging system.
Security Officer, 05/2013 - 02/2014
Allied Universal Security – Aliso Viejo, CA,
Allied Universal Security – Aliso Viejo, CA,
- Detected suspicious activities and watched for criminal acts and rule infractions.
- Circulated among visitors, patrons and employees to preserve order and protect property.
- Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
- Monitored and reported suspicious activities to local authorities.
Security Site Supervisor, 03/2011 - 05/2013
Securitas Security Services – City, STATE,
Securitas Security Services – City, STATE,
- Supervised a team of 2 security personnel during a given shift.
- Advised security team and conducted investigations of significant threats and the loss or misappropriation of assets.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Detected suspicious activities and watched for criminal acts and rule infractions.
- Monitored and authorized entrance and departure of employees and visitors.
- Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
- Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed.
- Denied entrance to the building to unauthorized persons.
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Resume Overview
School Attended
- Chippewa Valley Technical College
Job Titles Held:
- Level 2 - Technical Support
- Network Specialist
- Security Officer
- Security Site Supervisor
Degrees
- Associate of Science
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