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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Education
Associate of Science: IT - Software Development, Expected in 2017
-
Chippewa Valley Technical College - Eau Claire, WI
GPA:

Coursework in Web Design and Development

Coursework includes Speech and Communication, Sociology and Psychology, as well as many courses in software programming and database management.

Credentials:

IT - User Support Technician

Java Programmer

Professional Summary
Enthusiastic Technical Support Lead with 2.5 years’ proven troubleshooting experience. Seeking management position in a dynamic IT department.
Skills
  • Triage and prioritization.
  • Java, JavaScript, HTML, and CSS experience.
  • Web development knowledge.
  • Data Management.
  • Software and hardware management.
  • PC diagnostics and repair.
  • Excellent Customer Service.
  • Experience providing support for large numbers of customers all around the country.
Work History
Level 2 - Technical Support, 08/2014 - Current
Total System Services, Inc. SD, State,
  •  Conducted the planning, research, testing, configuration, licensing, and installation of hardware and software systems on Windows PCs.
  • Managed call flow and responded to technical support needs of customers.
  • Provided base level IT support to non-technical personnel within the business.
  • Defined and documented technical best practices.
  • Installed software for Windows systems.
  • Diagnosed and resolved PC problems and software issues
  • 2.5 years of technical support experience.



Network Specialist, 02/2014 - 04/2014
Sage Hospitality Resources, Llp Boston, MA,
  • Monitored cable and internet services throughout the country. Ensuring that services remained online and were quickly repaired if they failed.
  • Worked with on-site tech agents to resolve network issues.
  • Tracked assets and incidents using a manual logging system.

Security Officer, 05/2013 - 02/2014
Allied Universal Security Aliso Viejo, CA,
  • Detected suspicious activities and watched for criminal acts and rule infractions.
  • Circulated among visitors, patrons and employees to preserve order and protect property.
  • Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
  • Monitored and reported suspicious activities to local authorities.

Security Site Supervisor, 03/2011 - 05/2013
Securitas Security Services City, STATE,
  • Supervised a team of 2 security personnel during a given shift.
  • Advised security team and conducted investigations of significant threats and the loss or misappropriation of assets.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
  • Detected suspicious activities and watched for criminal acts and rule infractions.
  • Monitored and authorized entrance and departure of employees and visitors.
  • Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
  • Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed.
  • Denied entrance to the building to unauthorized persons.

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Resume Overview

School Attended

  • Chippewa Valley Technical College

Job Titles Held:

  • Level 2 - Technical Support
  • Network Specialist
  • Security Officer
  • Security Site Supervisor

Degrees

  • Associate of Science

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