Experienced Computer Systems Analyst with diverse industry/client experience in Product Manufacturing, Restaurant, Automotive and Commercial Reality organizations. Professional experiences include systems application support, network setup and deployment and general information technology support.
Thanhauser Computer Services, LLCMay 2016 to CurrentLevel 2 Support Technician Reading, PA
Maintained & Managed SMB
desktop and network infrastructures for clients in the Reading
regional areas. Some support roles would include level 1 and 2 desktop
support requests, application support, Email (Exchange 2010), light to
medium duty on-site & remote server monitoring, patching, upgrading
backup infrastructure integrity, workstation and server daily
backups both onsite and cloud based backup intervals.
Combination of remote and
onsite support requests via Logmein, TeamViewer and SolarWinds
remote management platforms
requests from clients via Ticketing System (ConnectWise)
ACU-Comp, LLCJune 2013 to May 2016IT System Analyst King Of Prussia, PA
Hired under ACU-Comp as an IT Consultant to provide IT support roles for a small group of clients in the King Of Prussia / Greater Philadelphia region Some support roles provided but not limited to: Level 1 and 2 Desktop support, system integration tasks such as development and deployment of new business network configurations (Cisco ASA, HP Procurve Switches, Wireless LAN configurations with Cisco products,) Continuous support requests were handled both on-site and remotely depending on incident levels - Both independently and on team levels.
Provided 2+ years of onsite support roles with outside company contracted long-term (Saint-Gobain - North America) and project management duties with backup systems such as (Symantec Netbackup, Druva Insync Cloud, Commvault systems) Provided consulting services for new clients in the restaurant industry (Vetri Family) in the Philadelphia region to develop and deploy new network configurations and maintain the integrity of the network infrastructure.
Arysta LifeScienceApril 2012 to December 2012IT Managed Services / Consultant Cary, NC
Provided on-site & remote over-the-phone & in-person computer support with corporate employees & contractors with desktop & laptop related issues escalated from Tier 1 Help Desk Assigned duties with system image policies, system deployment & maintaining software integrity of all corporate assets.
Assigned project roles for Windows 7, Symantec and LogMeIn migration to new & existing user's machines Maintaining Active Directory's Organizational Units & Policies, Domain Accounts and fulfilling requests for adding/disabling AD accounts and their respective Member Groups Assigned duties with virtualized environment to include adding/deleting/modifying server Virtual Machines through VMware vSphere.
Project role in migration assistance from Microsoft Exchange 2003 to Office 365 Asset tracking & managing roles such as providing inventory updates, supplying requests for ordering new IT equipment and decommissioning off-lease equipment.
NetApp IncNovember 2011 to April 2012Engineering Support Systems Administrator Research Triangle Park, NC
Hired for Setup & Deployment for IBM, HP, and Network Appliance Servers, Filers and Disk Shelves with Ethernet, Cisco TWINX, Fiber Channel and SAS cabling requirements along with Linux, Windows & NetApp OS build installations Provided Engineering Support via ticketing system for Break-Fix services, OS troubleshooting, Racking & Stacking of Servers and time-sensitive outages Assigned & certified to perform warranty based repairs on NetApp Equipment and process parts claims & returns via SAP Services.
Networking support with installation of Cisco Nexus switches, VLAN and IP configurations via Proteous IP Management Services for IPv4 and IPv6 Assisted with Asset team with incoming and outgoing equipment and recording all new server installation, port and cabling information into internal database (ELMS).
General Parts International IncAugust 2010 to October 2011Tier-2 Desktop Support Technician Raleigh, NC
Hired as external consultant to setup, deploy and support HP Thin Client Systems for Distribution Centers during a Citrix conversion project assigned by corporate IT management.
Provided over-the-phone & in-person support with corporate employees with desktop & laptop related issues and logged all support tickets via HEAT ticketing system.
Assigned & certified to perform warranty based repairs on HP equipment and process parts claims & returns via HP Channel Services.
Assisted with Asset Manager with incoming and outgoing equipment from employees and clients recording Serial Numbers, Active Directory entries and deploying the HP Client Automation Software Package System (HPCAE) on all outgoing computers through HP Discovery and Dependency Mapping Inventory (DDMI).
pcAge, IncJuly 2007 to April 2010Computer Service Technician Malvern, PA
Responsible duties in performing accuracy and timely repairs on Consumer
& Small Business Computers
interactions, on-site diagnosis & repairs, estimates and evaluations
with customer computer issues
under company contract with County of Chester Government Facilities to
perform Certified HP warranty repairs and process government and
education lease renewals and returns for HP equipment leased out by the
Remote Online Desktop Support via LogMeIn Remote Control Software along
with telephone and online help-desk support along with software and
hardware diagnosis and repair of all type of computer related issues
with both PC and Mac based machines being an Apple, HP and Dell
Authorized Service Center.
Education and Training
DeVry University06.07Computer Information SystemsWashington, PA, USI've attended DeVry for two years both online and on campus as an Information Technology major. Beyond standard liberal arts, I took a course-load in IT pre-requisites that included PC software and hardware essentials, productivity software 101, networking deployment and securities.
Active Directory, Automation, Backup and Deduplication, Cabling, Cisco Hardware, Citrix Xenapp, Consultant Support, Engineering Support, Ethernet, Help Desk, HP, IBM, Information Technology, Asset & Inventory, IP configurations, IT management, Computer support, IT support, Microsoft Exchange 2010, Office 365, Windows 7, Windows 10, Data migration, Networking, OS, PC software licencing, Group Policies, Project management, repairs, Servers, Switches, Symantec, System integration, Desktop support, Phone support, Troubleshooting (Hardware & Software), Netbackup, Wireless LAN deployment & configurations, Solarwinds, Logmein, Windows Server 2008 R2, Windows Server 2012 R2