Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Links
linkedin.com/in/eClairetandtvacations
Professional Summary
Goal-oriented travel management professional with 25 years of experience working within organizations ranging in size, value, and business scale. Works with business executives and all levels of staff to deliver quality booking options that fit individual schedules. Dedicated to timeliness, cost-effectiveness, and supporting attainment of challenging business objectives.
Skills
Client Management
Customer Relationship Focused
Attention To Details
Team Player
Result Driven
Problem Solving
Excellent Interpersonal Skills
MS Office Suite /Outlook Email
Travel & Expense Report
Credit Card Reconciliation
Tech-savvy
Travel Arrangements Coordination
Work History
01/2019 to 03/2020Leisure Travel and Groups AdvisorKuehne & Nagel Logistics, Inc. | Tulsa, OK,
Contacted preferred suppliers for air, hotel and ground transportation to receive incentives, upgrades and other amenities for clients.
Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
Attended training sessions, familiarization trips and site inspections to maintain current industry knowledge and gain insight into tourism trends.
Organized memorable and exquisite travel itineraries and vacations for high-level clients and business executives.
Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Implemented automated office systems, optimizing client and data communications as well as records management.
Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
02/2016 to 11/2018Senior Corporate Travel CounselorBcd Travel | Tobyhanna, PA,
Excellent understanding of exchange/reissue ticketing entries to avoid debit memos arising from incorrect ticketing or incorrect application of IATA rules and procedures.
Organized details for corporate and business trips, including booking transportation and coordinating schedules for conferences and meetings.
Maintained Amazon's high level corporate account for 3 years.
Specialized in booking Domestic and International flights and hotels for Amazon's many employees traveling to conferences and meetings.
Dealt with payment processing services for bookings and refunds for Amazon Corporate employees.
Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
05/2015 to 09/2015Customer Service ExecutiveBooking.com | City, STATE,
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Utilized proper telephone etiquette and asked in-depth questions to immediately find solutions to issues for customers.
Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
Explained online self-help options to customers to promote additional and after-hours support choices.
Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
Identified complications requiring further research and escalated to appropriate department or management.
Proactively upsold products or services and introduced extended warranty options to customers.
Accepted payment by credit card and offered self-serve payment solutions after explaining charges on customer bills.
06/2009 to 01/2015International Travel CounselorIt's Your World Travel | City, STATE,
Managed over 170 International Rotary Youth Exchange Students per year
Arranged International group travel
Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Responded to clients' questions, issues and complaints and implemented appropriate solutions through email and phone.
Knowledgeable in airline policies, tariff regulations and travel laws to maximize effectiveness.
Maintained consistent record of completing projects in accordance with schedule and budget requirements.
Discussed security issues and protocols with individuals traveling to highly insecure countries or areas.
Advised visa requirements/organized and submitted visa applications for host country residency.
Specialized in maintaining diverse working relationship with foreign officials Consulates &Embassies Managed and arranged large student groups internationally.
08/2005 to 08/2007Travel CounselorEurope Express | City, STATE,
Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
Implemented automated office systems, optimizing client and data communications as well as records management.
Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
Resolved financial inconsistencies through collection of outstanding fees, management of refunds and delivery of travel documentation.
06/1998 to 08/2005Reservation OfficerHorizon Air Group | City, STATE,
Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
Resolved travel complaints, improved operations and provided exceptional client support.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Developed team communications and information for daily operations meetings.
Education
Expected in 06/2009Associate of Applied Science | Travel Industry ManagementHighline College, Seattle, WAGPA:
Expected in 06/1998Certification | Customer Service SpecialistRenton Tech College High School Completion, Renton, WAGPA:
Accomplishments
Supervised team of 168 International Rotary Youth Exchange Students to 11 International Host countries.
Documented and resolved travel visa which led to students long term residence in host countries.
Scheduled In Person Group Consulate Appointments with French and Mexico Consulates
Facilitated In Person Rotary Exchange Orientations as a Key Speakers to students, parents and Rotarians.
Collaborated with USA and Canada International Rotary Youth Exchange Districts to maintain students arriving host countries on time.
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