Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Organized multi-tasker effectively managing multiple projects simultaneously in a fast-paced environment. Three-year Proofreader with wide range of document style experience. Consistent and reliable.
  • Public policy background
  • Data collection and analysis
  • Community development
  • Creative problem solver
  • Inter-governmental and legislative relations
  • Exceptional organizational skills
  • Superb writer and editor
  • Time Management
07/2016 to Current Legislative Correspondent Community Care, Inc | West Bend, WI,
  • Represent the senator at events and in constituent meetings, assist the senator with policy prioritization.
  • Coordinate meetings and create briefings for the senator and senior legislative staff.
  • Draft responses to constituent mail.
  • Interview, hire, on-board, train, and manage group of five interns per season.
  • Wrote and revised memos, budgetary documents and press releases.
  • Support Legislative Assistant in research.
  • Plan and organize constituent outreach.
  • Monitor legislation and analyze initiatives.
  • Research and seek stakeholders for new bills.
06/2015 to 06/2016 Case Manager Inc Research Inc | Home, VA,
  • Responsible for the completion of grant registration forms and accurate reporting to the organizations three major funders including the Department of Education.
  • Serves as the case manager for 16 youth which included conducting interviews and leading them through academic and personal goal setting activities delivering outcomes that included reduced juvenile recidivism.
  • Documents the progress of youth within their case notes to keep record of their growth & small group facilitation.
  • Partnered in the development of the social justice committee, which has developed a framework to aid staff in supporting youth of color; and provided diversity training to all of the staff members at the agency.
06/2014 to 06/2015 Program Intern People Of Color Against AIDS Network POCAAN | City, STATE,
  • Received training in counseling, recording, referral procedures and became certified in HIV testing.
  • Served as a member of implementing a CDC funded program to incentivise HIV testing among high-risk communities and provided support in marketing the program and conducting testing.
  • Conducted donor outreach activities in collaboration with fellow staff members, resulting in raising over six figures.
  • On-boarded 4 new hires on a monthly basis, providing them with essential training on HIV procedures, agency guidelines, and expectations; assisted the HR Director as needed with employee relations tasks.
05/2014 to 07/2016 Compliance Resolution Officer Delta Airlines | City, STATE,
  • Responsible for staying current on regulatory rules and changes within the industry.
  • Determine potential discrepancies.
  • Consistently meets safety guidelines, metrics, and other expectations that enable on time flight departures.
  • Resolve passenger complaints in order to avoid mediation and/or arbitration with the Department of Transportation.
  • Lead a team of 4 individuals that acted as the service recovery team which is responsible for easing the inconveniences that disabled passengers may face; developed an innovative solution which allows customers with disabilities to request wheelchairs via phone.
Expected in June 2016 Bachelor of Arts (B.A | Social Welfare Diversity UNIVERSITY OF WASHINGTON, , GPA:
Social Welfare Diversity 3.5 Recipient of Multicultural Scholarship, Truman Scholar, graduated with honors.
Expected in June 2014 Associate of Arts (A.A) | SOUTH SEATTLE COLLEGE, , GPA:
3.5 Foundation Scholar and member of Phi Theta Kappa Honor Society
English (Primary language) - Somali (Professional working proficiency) - Arabic (conversational and literate)
academic, Arabic, arbitration, agency, case manager, color, counseling, employee relations, English, forms, goal setting, group facilitation, HR, notes, Director, marketing, mediation, meetings, mail, progress, recording, reporting, Research, safety, phone, Transportation

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Resume Overview

School Attended


Job Titles Held:

  • Legislative Correspondent
  • Case Manager
  • Program Intern
  • Compliance Resolution Officer


  • Bachelor of Arts (B.A
  • Associate of Arts (A.A)

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