Decisive Legal Office Administrative Assistant/Insurance Assistant for 27 years, ready for new career opportunities. Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Professional, effective and efficient with seasoned skills assisting the general public, including legal and medical professionals. Possesses additional skills that include retail and warehouse management, cash handling, balancing daily cash drawers, banking deposits. Trained to professionally answer phones and answer general questions, accurately input information/data entry into office programs.
- Effective Customer Service and Assistance
- Professional
- Responsive
- Detail Oriented
- Skilled in phone and switchboard
- Money Handling, Daily Cash Drawer Balancing
- Records Organization and Management
- Multitasker
- Efficient
- Reliable
- Loyal
- Honest
Wayne, MI, 01/1993 - 03/2020
- Maintained organized office and case-specific paper and digital files for easy tracking and retrieval.
- Screened phone calls to effectively handle less important inquiries and keep senior staff free for more important matters.
- Managed accounts and client records of clients, observing confidentiality and extreme discretion.
- Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
- Helped with intake of new clients and materials by setting up files and documenting important information.
- Requested and maintained medical records, court records obtained through medical providers and legal entities.
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
- Utilized office letter templates to prepare Reminder letters, Good Faith letters for mailing to clients.
- Handled office scheduling and made notes for deadlines, motions and other important dates.
- Scheduled appointments, court appearances and depositions for busy law firm.
City, STATE, 06/2004 - 07/2021
- Devised processes to boost long-term business success and increase profit levels.
- Worked as management of onsite operations, sales, inventory, ordering, pricing, stocking, cashiering, security, safety and compliance.
- Managed and trained 10+ yearly seasonal employees.
- Processed daily cash balances, deposits.
- Maintained, monitored and balanced onsite petty cash drawer.
- Established and administered onsite inventory with controls to prevent overages and losses.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Led business planning, developed market strategy and established procurement of products from offsite supply warehouse.
- Provided exceptional customer service to customers.
City, STATE, 04/1990 - 12/1992
- Handled day-to-day shipping and receiving overseeing more than 2000 packages per day.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Oversaw warehouse crew stocking inventory and preparing loads.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
City, STATE, 08/1978 - 03/1990
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Stocked, labeled and inventoried medication to keep accurate records.
- Collected co-payments or full payments from customers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Coordinated verification and filling of prescriptions in high-volume pharmacy environment.
- Set up and modified patient profiles to include current information such as medications and insurance details.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Bonded employee; handled bank deposits, maintained, monitored and balanced cash drawers and petty cash.
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School Attended
- Jefferson College
- Northwest High School R1-House Springs
Job Titles Held:
- Legal Office Administrative Assistant/Insurance Assistant
- Manager of Operations/Seasonal Retail Sales
- Shipping and Receiving Supervisor
- Pharmacy Technician/Lead Technician
Degrees
- High School Diploma
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