Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Driven and compassionate healthcare professional with 15 years hands-on experience in fast-paced residential and healthcare management center. Accountable and responsible with a strong focus on delivering excellent customer service.

Education and Training
Expected in 2008 Associate of Applied Science | Computer Aided Design Westwood College, Fort Worth, TX GPA:

Coursework in Health Services

Skill Highlights
  • Proven patience and self-discipline
  • Motivation techniques specialist
  • Confident public speaker
  • Government relations knowledge
  • Patient-oriented
  • Personal and professional integrity
  • Financial aptitude
  • Sound decision making
  • Staff training and development
  • In-depth claims knowledge
  • Claims analysis and review specialist
  • Critical thinking proficiency
  • Effectively influences others
  • Relationship and team building
Professional Experience
07/2011 to 09/2015 Leave Representative Hobby Lobby | Albuquerque, NM,
  • Serves as the subject matter expert for leave and worker's compensation programs in alignment and under the general direction guidance of HR leadership.
  • Administrates all aspects of leave programs and policies in accordance with the applicable federal and state employment laws (FMLA, ADA, Pregnancy, PL, and Contingent Transfer).
  • As while as worker's compensation program is managed in accordance with applicable OSHA and worker's compensation laws.
  • Track hours used/ taken and work closely with HR and payroll to ensure that pay is accurate and correct.
  • Independently approves and/or denies leave cases based on relevant medical information.
  • Organizes all medical information and ensures that employee privacy guidelines are closely monitored and effectively executed.
  • Claims are submitted to 3rd party within 2 business days from the date of the incident.
  • Works closely with associates to ensure that all relevant completed medical documentation is submitted for timely review.
  • Coordinates all aspects of return to work for association on leave.
  • Meets regularly to review the claims and case statues statues.
  • Ensure that STD claims are coordinated with FMLA or general medical cases.
  • Performs all other duties as assigned or required.
2004 to 2010 Sales and Service Associate Popular Inc | Rosemont, IL,
  • Resolve customer complaints via phone and face to face interaction.
  • Use telephones to reach out to customer and verify accounts information.
  • Take payment information and other pertinent information such as address and phone numbers.
  • Place and cancel orders while updating accounts.
  • Answer questions about customers' accounts or general questions attempts to persuade customers to reconsider cancellation.
  • Jumped in to fill gaps for on call rotation when necessary.
  • Assist customers with routine account related request such as: funds transfer, automatic funds transfer, stop payments, inquiries about bank deposits products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings account transaction, funds availability, and check verification request by 3rd parties.
  • Cross sell bank products and services based on customer needs in accordance with the bank's program standards.
  • Research and resolve customer problems and questions regarding electronic funds transfers and initiate "Reg E" disputes when appropriate.
  • Process necessary paperwork to rebate customer service charges.
  • Verify information on ATM/debit card applications to the information in customer database.
  • Maintained the bank's file for currency transaction reports, customer safekeeping receipts, loans and trust collateral receipts, commercial resolution, power of attorney, miscellaneous deposit documentation and general correspondence.
2003 to 2004 Customer Services Representative Cintas Corporation | Santa Rosa, CA,
  • Receives and displays merchandise and/or equipment in accordance with established policies and procedures.
  • May create displays and assist in designing marketing campaigns.
  • Performs miscellaneous job-related duties as assigned.
  • Operates computerized cash register to conduct sales transactions; handles cash, and makes change as required.
  • Sells merchandise, advises customers on merchandise price, features, and/or on fees and services.
  • Assists individual and/or institutional customers in the ordering and, as appropriate, delivery of merchandise.
  • Prepares routine daily reports such as sales, accounts receivable/payable, orders, credit card receipts, and/or bank deposits.

Excellent interpersonal skills

Compassionate and trustworthy


Medical terminology and record keeping

Staff training/motivation/development

Regulatory compliance

People skills: enthusiastic people person, advanced problem-solving, great organizational skills

Specialization: Staff training/motivation/development, Healthcare industry best practices, HIPAA compliance, Hospital medical service, Internal medicine, Medicaid regulations, Medical and clinical services, Medical terminology, OSHA regulations, OSHA/FDA, Patient case management, Policy development and implementation, Certified in First Aid and Eligibility determination

ADA, ATM, attorney, handles cash,Resolve customer complaints, customer service, database, documentation, HR, leadership, policies, Research, sales, telephones,

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School Attended

  • Westwood College

Job Titles Held:

  • Leave Representative
  • Sales and Service Associate
  • Customer Services Representative


  • Associate of Applied Science

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