Account Executive offering 19 years of experience in customer service who leverages strong organizational, technical, and interpersonal skills. Resourceful and hardworking with vast knowledge of regulatory record keeping practices.
Computer skills, Microsoft Word, Excel, Access
Excellent Customer Service
Strong problem solving skills
Microsoft Office expertise
January 2017-CurrentLeave of Absence Coordinator | Greenfield Risk Advisors | Cincinnati, OH
Manage all leave of absences for client including FMLA, bereavement, and jury duty.
Established work flow to notify all employer contacts of designation determination.
Monitor for return to work and fit for duty forms to confirm return to work.
Met challenging quotas for productivity and accuracy of work.
Provided complete meeting support including preparing materials and taking notes.
June 2008-January 2017Lead Care Coordinator | 3-Hab Ltd | Cincinnati, OH
Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
Reviewed new files to determine current status of injury claim and to develop a plan of action.
Trained other claims staff members on proper handling and evaluation of injury claims.
Reviewed coordinated all insurance claim audits.
Resource for care coordinators for difficult cases and customer complaints.
June 1998-June 2008Case Examiner II | Sedgwick CMS/CompManagement | Cincinnati, OH
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Gathered and verified all required customer information for tracking purposes.
Established and oversaw implementation of an effective budgeting that improved efficiency and reduced costs.
Created and maintained computerized record management systems to record and process data and generate reports.
Assisted management with the finalization of the annual expense plans.
Associate of Arts: Medical Billing and CodingUniversity of Cincinnati, Batavia, Ohio