Organized Leave Coordinator possessing strong interpersonal skills. Builds trust with managers and employees to create a positive work environment.
Strong problem solving aptitude
Attendance Policy Monitoring Tools
Conducted Inetractive meetings
Skilled in call center operations
Leave Coordinator, 02/2013 to Current Massachusetts Bay Transportation Authority – 10 Park Plaza Boston, MA Intake of all reasonable accommodation requests. Conducts interactive dialogues with employees. Request and review medical documentation from Health Care Providers. Work with departments to review reasonable accommodation requests. Interact with Occupational Health, Labor Relations, Legal, Workers Compensation and ODCR regarding requests. Work closely with manager to implement process for ADAAA.
Call Center Operator, 06/2006 to Current Massachusetts General Hospital – 55 Fruit St.,Boston, MA
Managed high call volume with tact and professionalism.
Answered a constant flow of customer calls with up to 20 calls in queue per minute.
Defused volatile customer situations calmly and courteously.
Answered code calls
Signed pagers in and out for medical personnel
Secretary Grade V, 04/2007 to 02/2013 Massachusetts Bay Transportation Authority – Boston, MA Provide administrative support in the Human Resources department including phone coverage. Greet and answer all customer inquiries in a professional and courteous manner. Accept and explain employment applications. Data entry for all ADA requests into Peoplesoft 8. Run queries in PeopleSoft 8 to generate letters and reports. Process and maintain I-9 documents adhering to Federal regulations. Maintain all personnel files and respond to all personnel file requests in a timely manner. Administrative support in all aspects of the MBTA's Job Lottery process including but not limited to testing applicants. Process and enter FMLA applications . Process and respond to all accommodation request ensuring the enforcement of Title I under the Americans with Disabilities Act. Maintain confidentiality in handling Personnel information
Receptionist, 06/2002 to 04/2007 Massachusetts Bay Transportation Authority – Boston, MA Front Desk duties as assigned. Received all incoming applications. Assisted with pre- employment paperwork and setting up physicals for potential employees.
Associate of Arts: General Studies with concentration in business, Current College for America - Online
High School Diploma: 1986 Madison Park High - Roxbury, MA