Experienced support professional with excellent customer service and project management skills. Action-oriented with strong ability to communicate effectively with technology, education, and business audiences. Team player attentive to detail and able to work in a fast paced environment.
Education and Training
St. Thomas University Miami Gardens, FLMaster of Science: General Management
Miami Dade CollegeMiami, FloridaSupervision and Management
Miami Dade CollegeMiami, FloridaAssociate of Arts: Associate in Arts
Broward CollegeFt. Lauderdale, FloridaAssociate of Science: Graphic Design Technology
01/2013 - Current
Miami Dade College － Miami, FloridaLearning Resources Associate Instructor
Assist Directors in budget preparation, monitoring and daily operations.
Provide instructional support to students in accessing academic software, subject databases, used in learning resources areas in order to maintain student retention and completion.
Assist librarians in the delivery of instruction services i.e., reference service, ask-a-librarian, embedded services, instructional support, creation and maintenance subject guides, Virtual College and online services.
Operate, manage, and supervise multiple service areas in Learning Resources.
Prepare payroll and monitor budget for Perkins Grant personnel.
Create and maintain schedule for Library/Computer Courtyard service desks.
Compile, and present reports using various data sources, including the College Lab Attendance and the Accudemia System.
Analyze statistical data, prepare college-wide reports, and keep accurate, up-to-date records.
Assist with hiring, supervision and training of part-time personnel and student assistants.
Participate in the college-wide Marketing, Technical Services and Collection Development workgroups and recommend policies and procedures for Learning Resources functions and services.
Recommend instructional applications for Learning Resources areas to ensure the quality of materials and services to guide the students.
01/2006 - 01/2013
Miami Dade College － Miami, FloridaLearning Resources Instructional Assistant II
Assisted Directors in daily operations.
Provided assistance to learning resources users with software and hardware questions/issues, creation of their college e-mail account, and visitor's guest accounts.
Provided coverage in circulation desk, and assisted patrons with reserves and reference queries.
Assisted with the review of staff schedules for payroll purposes.
Managed the daily flow of information and documentation.
Prepared purchase orders, disbursement requests, and payroll.
Prepared hiring documentation.
Maintained a filing system on personnel.
Tracked and ordered office supplies for the department.
Maintained an inventory of all hardware and software for Learning Resources.
Assisted Directors in implementation of new software and hardware for computer courtyard.
Assisted with supervision and training of student assistants.
Assisted faculty with scheduling for electronic classrooms and podcast rooms.
01/2005 - 01/2006
Law Office of Scott Egleston － Miami, FloridaLegal Secretary
Handled all word processing and typing.
Filtered all incoming calls.
Handled confidential information.
Maintained the firms scheduling for hearings, depositions, and client appointments.
Handled and sorted all incoming mail.
Represented the firm in a professional and businesslike manner.
Assisted lawyer with all duties as assigned.
01/2000 - 01/2005
Hair Sensations Plus － Aventura, FloridaManager
Handled scheduling for all employees.
In charge of ordering and keeping inventory of all merchandise.
Responsible for opening and closing the store.
In charge of closing the register and credit card machines.
Sales representative and provided customer service.
Assisted owner with daily operations as needed.
Microsoft Office, Adobe Photoshop, Adobe Illustrator, Adobe InDesign, Quark Xpress, Symon Design Studio, Odyssey System, ALEPH system, Oracle People Soft
United Way Committee, North Campus: Helped coordinate and assist various fund raising events, helped organize and created brochures for Sculpture Park Walk-a-thon.
Assisted the Media Services Department with graphic design work including meeting with clients for pre and post production concept meetings. Designed and completed over forty to fifty work requests.
Children's Holiday at North: Assisted with the setting up and worked the Scholastic Book Sale.
Graduation 2010: Supported Interim Campus Chief Information Officer and Media Services Department needs.