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Learning Coach Volunteer Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary
Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.
Highlights

Proofreading

Resourceful

Strong problem solver 

Time management

Advanced MS Office Suite knowledge

Meticulous attention to detail

Strong communication skills

Strong interpersonal skills

Self-directed

 Organizational Skills

Problem resolution

Deadline-oriented

Critical Thinking

Computer Proficiency

 Customer Service

 Data Entry

Data Collection

Travel Arrangements

Scheduling

Research

      
Accomplishments
Answered multiple phone lines, transferred calls to corresponding departments. Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment. Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

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Experience
Learning Coach/ Volunteer, 07/2015 to Current
IntegrisMoore, OK,
Instructed  and encourage student learning and empowerment within the home classroom. Combined discipline plan with effective measures and various lesson plans to increase concentration, participation, and progress student accountability.
PC Repair, 02/2005 to Current
Mantech International CorporationMorgantown, WV,
Assisted customers with technical issues via email, live chat and telephone. Maintained composure and patience in face of difficult customer situations. Researched issues on various computer systems and databases to answer inquiries. Supported customers having data connectivity issues.  Developed and maintained positive customer relationships.
Help Desk, 10/2004 to 02/2005
Automation Precision TechnologiesCity, STATE,
  • Contacted applicants for missing information on the JCAVS access request forms and missing letter of appointments. Unlocked users accounts. Created new accounts (issues User ID and Passwords) with different levels of access. Answered questions about access to JPAS via the internet. Received IP addresses and forward request forms to the IP Tech so users can get past the firewall. Processed denial forms to applicants if they do not have the proper clearance to access JPAS.
Personnel Security Administrative Assistant, 05/2003 to 05/2004
US InvestigationsCity, STATE,
  • Reviewed and processed SF-86, 85P, and 85 forms for missing information required for security clearances/non-security clearances. Contacted applicants for missing information via telephone and email. Updated and maintains Personnel Security files. Processed visitor request forms for government employees visiting other government sites. Added new information to EPA database daily. Contacted employees regarding un-classifiable fingerprint from the Federal Bureau of Investigation. Provided phone coverage for the front desk. Contacted various offices within EPA regarding funding for employees investigations/background checks Updated outgoing mail log on a daily basis.
Personnel Security Analyst, 04/2002 to 05/2003
Cherokee Information ServicesCity, STATE,
  • Processed Security Clearances for Government employees, contractors and building access. Prepared security folders for adjudicators review. Maintained security files in the security vault. Reviewed SF-86 security forms and GSA 176 forms for missing information. Conducted pre-employment checks, NCIC, PIPS checks for applicants. Prepared memos for returning forms for incompleteness, building access, final access and temporary access into the building (NRC). Contacted applicant for missing information via phone, email and USPS. Added new applicant data into Security Modules. Updates information in security databases daily. Sent SF-86 forms to Office of Personnel Management for investigation. Administered electronic fingerprinting (scan) for applicants applying for government and contractors.
Education
Associate Applied Sciences Degree: Network Administration, Expected in 2012
DeVry University - Morrisville, NC
GPA: GPA: 3.35
Network Administration GPA: 3.35
PC Specialist/ Desktop Publishing: , Expected in 1997
Career Blazers Learning Center - , Washington DC
GPA:
General Studies Diploma: , Expected in 1996
Forestville High School - Forestville, MD
GPA: Graduated with Certificate of Merit and National Honors Art Society. *Who's Who Among American Students 1995-1996.
Graduated with Certificate of Merit and National Honors Art Society. *Who's Who Among American Students 1995-1996.
Skills
Administrative, Administrative Assistant, Customer Service , Book keeping,  Letters and Memos, Internet Research, Microsoft Office Suite, Computer Proficiency, Prioritization, Forms creation, Telephone Skills, Typing, IP, Internet Technology, Scheduling,  Multi-Task Management,  Filing, Client Relations, Active Learning

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Resume Overview

School Attended
  • DeVry University
  • Career Blazers Learning Center
  • Forestville High School
Job Titles Held:
  • Learning Coach/ Volunteer
  • PC Repair
  • Help Desk
  • Personnel Security Administrative Assistant
  • Personnel Security Analyst
Degrees
  • Associate Applied Sciences Degree
  • PC Specialist/ Desktop Publishing
  • General Studies Diploma

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