Highly effective management professional emphasizing innovation and creativity in solving complex problems. Energetic and results-focused with success in developing and leading diverse teams to achieve outstanding results. Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design.
Instructional technologies knowledge
Intuitive people management skills
Proficient in creating and maintaining schedules
Adult learning theories
Employment law knowledge
ICIMS, Kronos, ADP & Salesforce
New hire on-boarding
Training solutions development
Staff recruiting and retention
Benefits and payroll coordination
New product introductions strategies
Learning and Development Specialist09/2015 to 02/2016 Lasco Enterprise – Austin, TX
Explained employee compensation, benefits, schedules, working conditions and promotion opportunities.
Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references.
Captured key feedback from employees during exit interviews.
Addressed and resolved general payroll-related inquires.
Supported human resources staff with new hire orientations and monthly departmental meetings.
Coordinated complex travel schedules, accommodations and trip logistics for candidates and executives.
Identified development opportunities and succession gaps.
Extensively trained new and existing employees.
Monitored participant workflow and behaviors throughout the training process.
Administered performance reviews to evaluate each participant's progress.
Multi-Unit Manager, Training and Performance10/2013 to 09/2015 OTG Management – New York City, NY
Developed company personnel policies, standard operating procedures and employee handbooks.
Developed and facilitated all new-hire orientations.
Conducted employment verifications and investigations.
Built a comprehensive employee recruiting strategy.
Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits.
Offered fair and equitable compensation by comparing current salaries with market pay.
Managed the employee rewards programs.
Strategically developed effective marketing plans to increase sales and profits while managing costs.
Managed Operations in over 7 restaurant units.
Developed, implemented and managed business plans to promote profitable food and beverage sales.
Maintained a safe working and guest environment to reduce the risk of injury and accidents.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Developed surveys to identify training needs based on projected production processes and changes.
Area Manager, Training and Development08/2012 to 10/2013 TJX Companies – New York City, NY
Networked with industry contacts, association memberships and associates.
Posted positions through approved recruitment channels.
Made salary adjustments and managed contract renewals and promotions.
Developed salary proposals for new recruits.
Led the creation of recruiting plans for all open positions.
Represented organization at personnel-related hearings and investigations.
Handled understaffing, disputes, terminating employees and administering disciplinary procedures.
Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.
Analyzed and modified compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.
Administered compensation, benefits and performance management systems and safety and recreation programs.
Resolved employment-related disputes through proactive communication.
Retail Training Manager07/2007 to 08/2012 Forever21 – New York City, NY
Increased profits through effective sales training and troubleshooting profit loss areas.
Interviewed job candidates and made staffing decisions.
Assigned employees to specific duties to best meet the needs of the store.
Reordered inventory when it dropped below predetermined levels.
Instructed staff on appropriately handling difficult and complicated sales.
Hired, trained and evaluated personnel in sales and marketing.
Examined merchandise to verify that it was correctly priced and displayed.
Planned budgets and authorized payments and merchandise returns.
Scheduled and led weekly store meetings for all employees.
Completed profit and loss performance reports.
Reported to the district manager regarding all store and staff issues.
Managed over 200+ employees.
68 million dollar yearly revenue.
Reviewed and edited all training materials for accuracy and policy compliance.
Led daily, weekly and monthly coaching, counseling and feedback sessions.
BBA: Human Resources ManagementCurrentWalden University-
Associate of Science: Business Administration2013Westchester Community College-
Certificate: People Management and Performance2015Indian Institute of Management-
Coursework in Organizational Training and Development
Certificate: Corporate Social Responsibility (CSR)2016Université catholique de Louvain-
Certificate: Knowledge Management & Big Data2016The Hong Kong Polytechnic University-
BBA : Human Resources Management Current Associate of Science : Business Administration 2013 Certificate : People Management and Performance 2015 Certificate : Corporate Social Responsibility (CSR) 2016 Certificate : Knowledge Management & Big Data 2016
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