Obtain a position that allows me to use my skills and experience in instructional design, content development, project management, and cross-functional teamwork in the development of corporate e-learning and instructor-led training to enhance workforce performance.
Development Tools: Articulate Studio, Captivate, Microsoft Office Suite 2010 (Power Point, Word, Excel, Outlook, Project, SharePoint)
Learning Management Tools: SumTotal, EduNeering's KnowledgeWire, Cornerstone, other proprietary systems
Collaborative Project Work: Facilitate cross-functional participation in e-learning and ILT development projects, acquire subject matter knowledge from SMEs, create and maintain project schedules, manage project scope, oversee training deployment
Learning and Development Specialist January 2012 to CurrentIndependence Blue Cross － Philadelphia, PA
Designs and develops appropriate blended learning solutions, methodologies, and/or courseware that incorporate adult learning principles, diverse learning styles, and learner needs.
Engages SME in design / development processes using best practices and standards.
Develops the most effective methods of training (handbooks, demonstration models, and multimedia visual aids, computer tutorials) to increase quality of job performance and productivity upon completion of training.
Prepares course materials (participant guides, instructor guides, PPTs, handouts, job aids, videos, audio files and other learning objects) in relation to programs or course outline developed with performance consulting team.
Estimates time and resource requirements necessary to develop learning solutions, including adjustments necessary when scoping assumptions change.
Repurposes existing learning content towards new learning solutions.
Actively collaborates with Performance Consulting and Learning Implementation team members to ensure quality, accuracy and relevance of learning solution.
Leads cross functional design teams for large scale learning initiatives
Analyst, Compliance Training January 2008 to January 2012Independence Blue Cross － Philadelphia, PA
Designed, developed, and deployed engaging e-learning courses in regulatory compliance topics for various operational areas across the company using the principles of systematic instructional design and including researching content, storyboarding/writing, and developing interactive learning activities
Designed, developed, and deployed the annual Corporate Compliance & Ethics e-learning course for 5,000+ employees
Delivered introductory classes in Corporate Compliance & Ethics for newly hired college and high school interns
Administered e-learning and ILT training through the company's learning management system, including completion tracking, reporting, and follow-up to achieve 100% compliance with mandatory training requirements
Provided end-user support for the Corporate Compliance Department's catalog of e-learning courses
Created all corporate communications surrounding mandatory training requirements (emails, intranet news stories, intranet site pages)
Managed training projects, including scope, schedule, and team communications
Pharmacy Benefits Analyst January 2007 to January 2008Healthcare Data Management Inc － King of Prussia, PA
Designed the claims review process, including data gathering, data verification, replicating benefit designs, readjudicating claims, analyzing results, quality assurance, and reporting steps
Ensured Pharmacy Benefit Managers (PBM) paid prescription drug claims accurately and appropriately according to formulary, benefit design, and contract terms of mail order and retail programs for both commercial and Medicare lines of business
Conducted on site operational audits at PBMs; evaluated the effectiveness of PBM's procedures and policies
District Pharmacy Trainer/Assistant District Pharmacy Supervisor and Scheduler January 2003 to January 2007Eckerd Drug Corporation － Newtown Square, PA
Conducted classroom, on-the-job (OJT), and computer-based training for all pharmacy personnel (160+ store managers, 200+ pharmacists, and 500+ store associates) on new pharmacy computer system and inventory system for Philadelphia, Southern New Jersey, and Lancaster regions
Created and managed master training schedule and registration of all employees
Administered training through a proprietary Learning Management System
Served as regional subject matter systems expert and provided in-store user support
Provided data for and participated in the evaluation of training programs, training materials, and training delivery
Performed post-training analysis of training outcomes to develop and deliver refresher training as needed
Conducted insurance audits and compliance audits in retail pharmacies, including preparation of final audit reports
B.A. : Human Services, 2004Villanova University － Villanova, PA, US
2000 - 2004 Villanova University Villanova, PA
B.A. - Human Services
Relevant course work included: Communication Skills Lab, Group Processes, Crisis Counseling Techniques and Management, Group Facilitation and Management