Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Social Services Administrator who for over 16 years has created opportunities for learning and development because of the deeply held belief people have the power to create positive change for themselves, their families, and their community with connections to relevant resources. Recognized for inspiring team members to excel and encouraging creative work environments. Strengths in coaching and strategic planning backed by training in social work.

  • Leadership Development
  • Team Management
  • Interpersonal Relationship Development
  • Consultation/Coaching
  • MS Office, Articulate
  • Strategic Vision
  • Project Organization
  • Contract Evaluation
  • Curriculum Development, online & classroom
Work History
02/2015 to 04/2020 Leadership & Professional Development Coordinator Missouri Children's Division | City, STATE,
  • Designed, implemented and managed successful training programs to meet department and division needs.
  • Provided consultation, coaching and quality assurance to regional training teams on training techniques, script format and topic content.
  • Collaborated with other state public agencies, universities, and private agencies to develop best practices in child welfare for leadership development and training curricula.
  • Coordinated implementation of National Child Welfare Workforce Institute workforce initiatives with multiple university partners and field teams. Supported projects in initial grant period and through organizational integration, creating a unique hybrid approach from original design.
  • Created and planned annual leadership development events for 300 employees.
  • Developed and monitored statewide training and professional development $1 million budget and reported on budget and training outcomes to state and federal governmental authorities.
01/2013 to 01/2015 Quality Improvement Unit Manager Missouri Children's Division | City, STATE,
  • Coordinated with Council on Accreditation (COA) representatives to audit child welfare field practice and policy to maintain accreditation.
  • Equipped and organized central and regional level management to comply with Council on Accreditation standards and federal Child and Family Service best practices to improve outcomes for children and families.
  • Managed and participated in internal quality audits, analyzed data from audit findings, identified root causes and collaborated with multiple teams to develop and deploy program improvement plans.
  • Supervised, coordinated, and trained regionally-based Quality Improvement staff; collaborated and supported contracted Foster Care Case Management quality assurance designated staff.
  • Administered Title IV-E funded graduate program for agency social workers in collaboration with university partners.
  • Monitored and evaluated statewide Continuous Quality Improvement (CQI) efforts. Developed concept and process for database collecting CQI data sets.
12/2007 to 01/2013 Program Director, Trainer, Field Instructor Family Facets | City, STATE,
  • Developed the agency's Chafee Foster Care Independence Program (CFCIP) from ground up, designed framework, implemented policy and defined roles; hired, trained and supervised 8 regionally-based CFCIP staff.
  • Developed individualized plans to help older youth reach independent living goals within time frame to achieve permanency.
  • Coordinated regional youth leadership board and engagement activities.
  • Provided ongoing direction and leadership for Intensive In-home Services (IIS) program operations. Mentored new hires, resulting in stronger staff development and increased productivity.
  • Trained and facilitated Learning Labs for Children’s Division supervisors and workers, as well as community child welfare stakeholders. This included research and development of curriculum on requested topic.
  • Met with program stakeholders on regular basis to assess progress and make adjustments in all programs - CFCIP, IIS and Learning Labs.
09/2004 to 12/2007 Older Youth Program Development Specialist Missouri Children's Division | City, STATE,
  • State Coordinator of the federal Chafee Foster Care Independence Program (CFCIP). Monitored and reported on 14-21 year old youth in foster care.
  • Administered $3 million budget, processed program and contractor payments for older youth programming.
  • Developed older youth policy, programming and training for employees in collaboration with National Resource Center for Youth Development.
  • Authored, evaluated and monitored service contracts for older youth.
  • Coordinated, trained and coached regionally-based CFCIP staff.
  • Consulted and coached older youth state leadership board.
Expected in Master of Social Work | University of Missouri - Columbia, Columbia, MO, GPA:
Expected in Bachelor of Social Work | Missouri State University, Springfield, MO GPA:
  • First Aid/CPR Certified with Trainer Certification
  • “Heart of Coaching” Facilitator Certified

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School Attended

  • University of Missouri - Columbia
  • Missouri State University

Job Titles Held:

  • Leadership & Professional Development Coordinator
  • Quality Improvement Unit Manager
  • Program Director, Trainer, Field Instructor
  • Older Youth Program Development Specialist


  • Master of Social Work
  • Bachelor of Social Work

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