Leadership Instructor Resume Example
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LEADERSHIP INSTRUCTOR
Professional Summary
Student and outstanding performer in communications and leadership within the classroom as well as every professional environment. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of interpersonal communications and media in business. Recognized for inspiring management team members to excel and encouraging creative work environments. Enthusiastic student and employee eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of orginization and media and training in communications. Motivated to learn, grow and excel.
Work History
Omni Hotels - Leadership InstructorOklahoma City , OK06/2017 - 08/2020
- Monitored student progress through test administration and adapted learning plans to optimize progress.
- Tested students on materials presented in workshops and classes to assess grasp of material.
- Observed other instructors and lecturers, gathering valuable techniques to be implemented into future lectures and courses.
- Worked closely with students and parents to increase positive feedback from parents and boost overall student success.
- Oversaw day-to-day operations, including managing curriculum implementation and continuous improvement of industry best practices.
- Optimized daily plans, quantifying student progress through positivity.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Blue Bay Diner - Restaurant HostessCity , STATE06/2018 - 01/2020
- Documented reservations and communicated changes to guests over the phone as well as in person.
- Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Conducted constant dining room and server checks to assess readiness for expected customer loads.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Assisted managers with quickly resolving service- and food-related issues.
- Maintained highly loyal clientele by delivering unparalleled serviceat every stage of restaurant dining experience.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Planned and executed large-guest parties by organizing menus, spaces and special requests.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Promoted business loyalty by fostering positive customer relationships.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using telephone.
- Collaborated with kitchen and wait staffs to accurately inform groups of wait times for tables and food.
- Checked prices for customers and processed items sold by scanning barcodes.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Operated cash register for cash, check and credit card transactions with 100% accuracy.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
Red Mango - Cashier, Customer Service InstructorCity , STATE03/2017 - 06/2018
- Operated cash register for cash, check and credit card transactions with 100% accuracy.
- Checked prices for customers and processed items sold by scanning barcodes.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Reviewed and resolved differences between accounting information and cash drawer.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Processed POS transactions,including cash and credit purchases or refunds.
- Answered questions about store policies and concerns to support positive customer experiences.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Assisted customers with special services, account updates and promotional options.
- Worked closely with manager and store owner to solve problems and handle customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Served needs of more than 40 customers in busy fast paced environment.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Assisted customers by answering questions and fulfilling requests.
Jamaica Bay Riding Academy Inc. - Volunteer Instructor City , STATE06/2015 - 09/2015
- Worked with mentally and/or physically disabled clients to understand needs and provide therapeutic service by guiding them through the horseback riding process.
- Led rides both soley as well as with a team.
- Maintained excellent attendance record, consistently arriving to work on time.
- Resolved conflicts and negotiated mutually beneficial agreements that may naturally occur with a disabled person.
Leadership Program
At fourteen i traveled with a handful of other students to seven different countries in one month. This extreme forced independent allowed me to build who I am as a leader and how I work with others. The exposure to many different cultures allowed me to have insight on how different countries, and the people in them, operate. From volunteering in the Black Forest by planting trees, and participating in a home-stay with a local German family aided in the proficient adult I am today.
Skills
- Reporting and documentation
- Group and individual instruction
- Post-secondary education
- Continuing education
- Special needs exposure and ability to handle
- Communications
- Excel spreadsheets
- Excel formulas
- Customer service
- Relationship development
- Team building
- Problem resolution
- Team management
- Project organization
- Organization
- Interpersonal abilities
- Excellent writing abilities
- Multicultural exposure
- People skills
- Email communication
- Creativity and ingenuity
Education
06/2018North Babylon High SchoolCity, StateHigh School Diploma
- Elected Captain of Volleyball, Track, and Basketball
- Member of National Honor Society
- Awarded several NYSMAA awards for my 9 years of violin practice and competition
- Member of Students for a Better World
- Graduated in Top 20% of Class
Expected in 05/2022University At AlbanyCityBachelor of Arts: Communications
- Member of Caribbean Association
- Majored in Communications
- Awarded Spellman Academic Achievement
- Minored in Leadership
- Continuing education in Communications geared towards interpersonal communication and media
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Resume Overview
School Attended
- North Babylon High School
- University At Albany
Job Titles Held:
- Leadership Instructor
- Restaurant Hostess
- Cashier, Customer Service Instructor
- Volunteer Instructor
Degrees
- High School Diploma
Bachelor of Arts : Communications
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