Leadership Instructor resume example with 3+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Student and outstanding performer in communications and leadership within the classroom as well as every professional environment. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of interpersonal communications and media in business. Recognized for inspiring management team members to excel and encouraging creative work environments. Enthusiastic student and employee eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of orginization and media and training in communications. Motivated to learn, grow and excel.
Skills
Reporting and documentation
Group and individual instruction
Post-secondary education
Continuing education
Special needs exposure and ability to handle
Communications
Excel spreadsheets
Excel formulas
Customer service
Relationship development
Team building
Problem resolution
Team management
Project organization
Organization
Interpersonal abilities
Excellent writing abilities
Multicultural exposure
People skills
Email communication
Creativity and ingenuity
Work History
Leadership Instructor, 06/2017 to 08/2020 Omni Hotels – Oklahoma City, OK,
Monitored student progress through test administration and adapted learning plans to optimize progress.
Tested students on materials presented in workshops and classes to assess grasp of material.
Observed other instructors and lecturers, gathering valuable techniques to be implemented into future lectures and courses.
Worked closely with students and parents to increase positive feedback from parents and boost overall student success.
Oversaw day-to-day operations, including managing curriculum implementation and continuous improvement of industry best practices.
Optimized daily plans, quantifying student progress through positivity.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Restaurant Hostess, 06/2018 to 01/2020 Blue Bay Diner – City, STATE,
Documented reservations and communicated changes to guests over the phone as well as in person.
Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Conducted constant dining room and server checks to assess readiness for expected customer loads.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Assisted managers with quickly resolving service- and food-related issues.
Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
Watched dining area staff to evaluate server loads and calculate accurate wait times.
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Planned and executed large-guest parties by organizing menus, spaces and special requests.
Documented reservations, alerted servers and managers of large groups and prepared seating.
Promoted business loyalty by fostering positive customer relationships.
Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using telephone.
Collaborated with kitchen and wait staffs to accurately inform groups of wait times for tables and food.
Checked prices for customers and processed items sold by scanning barcodes.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Operated cash register for cash, check and credit card transactions with 100% accuracy.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Cashier, Customer Service Instructor, 03/2017 to 06/2018 Red Mango – City, STATE,
Operated cash register for cash, check and credit card transactions with 100% accuracy.
Checked prices for customers and processed items sold by scanning barcodes.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Reviewed and resolved differences between accounting information and cash drawer.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Processed POS transactions,including cash and credit purchases or refunds.
Answered questions about store policies and concerns to support positive customer experiences.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Assisted customers with special services, account updates and promotional options.
Worked closely with manager and store owner to solve problems and handle customer concerns.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Served needs of more than 40 customers in busy fast paced environment.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Assisted customers by answering questions and fulfilling requests.
Volunteer Instructor , 06/2015 to 09/2015 Jamaica Bay Riding Academy Inc. – City, STATE,
Worked with mentally and/or physically disabled clients to understand needs and provide therapeutic service by guiding them through the horseback riding process.
Led rides both soley as well as with a team.
Maintained excellent attendance record, consistently arriving to work on time.
Resolved conflicts and negotiated mutually beneficial agreements that may naturally occur with a disabled person.
Education
High School Diploma: , Expected in 06/2018 North Babylon High School - North Babylon, NY GPA:
Elected Captain of Volleyball, Track, and Basketball
Member of National Honor Society
Awarded several NYSMAA awards for my 9 years of violin practice and competition
Member of Students for a Better World
Graduated in Top 20% of Class
Bachelor of Arts: Communications, Expected in 05/2022 University At Albany - Albany, NY, GPA:
Member of Caribbean Association
Majored in Communications
Awarded Spellman Academic Achievement
Minored in Leadership
Continuing education in Communications geared towards interpersonal communication and media
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