Results-focused “Client service”professional strengths: Brand Image development and Client services. Proactive leader with strengths in quality control of: Operations, communication and collaboration of service industry established protocols. Adept at staging concurrent details and it’s objectives to promote efficiency and influence, both client and business associates, related. Delivering ultimate experiences of client trusted investments. Remarkable results of client service excellence, 30+ yrs in diverse cultural and professional career accomplishments. Assurance of: Established long term-loyal relationship, client accounts.“
Diligent Market Research Analyst skilled in survey coordination and execution demonstrated over [Number] years of industry success. Strategic and collaborative with networking prowess and proven history of building solid professional partnerships. Proficiently monitors and evaluates KPIs to drive improvement.
Business operations & projects: Supervision, organization, and team supporter.
Proficiently developed: Client-services, visionary skills, protocols and alternative resolutions.
Open schedule, “trusted communication“ skills, dependable, efficient, innovative, fair, able to take& give direction.
Proficient : MAC & Windows, POS & Clover systems.
Languages: English & French ( moderate)
Education and Training
Ridge Career CenterWinter Haven, FLExpected in 04/2011 – –Technical Degree: CERTIFIED # CL 1226194:Cosmetology~ - GPA:
Traviss Career Training CenterLakeland,FL, FLExpected in 08/2005 – –Technical ~CERTIFIED # FB 9722721:Esthetics~ Facials - GPA:
Paris Americaine AcademieParis , France, Expected in 05/1987 – –Master of Arts:High Fashion: Design & Business - GPA:
Carroll College UniversityWaukesha, WIExpected in 05/1983 – –Bachelor of Arts:Fine Arts/:Professional~& Bus.Comm. Advertising - GPA:
Experience
Hand & Stone - Lead~Marketer: Health Practitioners~FL. Frisco, , FL02/2021 - Current
Worked successfully with both diverse groups : Spotlight Marketing of Boca & various Medical-Clinics and Practitioners of all areas of Medicine-Health
Daily launches: Practitioners selective therapies, upholding quality focus on marketing goals, head lining practitioners product therapy promotions.
Meeting & greeting all individuals passing by: Promotional cold calling on floor. Building client/patient accounts.
Setting the initial registry of patient intake on appointments for each practitioner.
Demographic documentation of: Clinics in geo locations for treatments.
Securing daily data of Patient information, (HIPPA) delivering client base contact info to offices promptly, end of shift.
Accomplished goals and exceeded client accounts expectations. Deemed as “ Rock Star” on the daily average.
Accomplished all goals in high favor, of focus in promotions, relating to therapists products and services offered.
Greeted clients, provided personalized support in meeting unique needs and delivering detailed knowledge of clinics history and services. Provided essential details of location and potential options of savings, with insurance coverage.
Organized and delivered 3 “variations of rehearsed scripts” for sales and marketing to appeal interest to a variety of “client draw” of interest in fast paced segments-environments.
Owner/FreeLance - ~Fashion&Lifestyle PHOTOGRAPHER City, , FL12/2017 - Current
Sourced & reviewed High Fashion Shows; Designer’s trends: “Web”&“Editorial Publications” of cutting edge seasonal collections: High Fashion & Travel. Following, with “idealized custom theme” for intended brand interviews and shoots.
Increased, social media presence by emotive social connections with visionary images, promoting specific social bonds to specific brands, or lifestyle product launch.
Photo edits: ”Luxe” illustrative presentation to reflect: Brand Image.
Collaborated & Interviewed with AD-agencies: Publicists & Art buyers of Publications.
Former career experiences: Casting: Talent calls& pulls, Fittings, Make-overs:Make-Up, Stylist, Back stage director/Shows: Fashion Design(2- seasons), Model-Runway(Europe)Print (U.S.),Theater-Director/Make-Up-Costume-Props,Photo-shoots, On-camera-Video (Horse-Ads-Shows: Equestrian Fashion/Talent Agency-asst.-Model /Loris Azzaro-Design asst. 86-87/ M.A.Fashion-Paris,FR/Top 5 in Design:86’)
Cultivated many professional relationships, over 30+ yrs. in Fashion,Photography,Beauty,Esthetics, Entertainment & Fine Arts. Including most recent last 5 years on set: All Professionals of Productions: Producers, Directors, Publishers and Cast~ Models, Stylists,Make-Up artists.
Upheld high standards of professionalism in high-stress environments, maintained focus to “Client’s” full envisioned, final results.
Ulta Beauty - Lead Licensed Esthetician City, , FL06/2017 - 06/2018
Opened New Store: Start-Up business, built clientele services & sales from ground zero. Maintained & Updated emerging product knowledge for client consultation of various special “care techniques” in corrective services & benefits. Fortified profitability in sales, all accounts & accelerated “care” results. Increased new accounts, elevated profits by ticket up-sells in customizing services. Built trust & long term client bonds.
Established “repeat” client/patient service appointments & “sales” by reliable care and client~follow~Ups support in quality care services. (Applied thorough detailed consults, reviews, well established accurate results, documented proficient history profiles .)
Assisted with operational activities: Client contracts/records-services-consults, Spa and product-inventory control, loss prevention and compliance. Product-shelf restocks, scheduling calls & in person appointments & questions/sales.
Maintained rigorous standards of: Spa sanitation & sterilization practices: OSHA & State specifications of spa's policies and procedures: Chemicals, hazards & disease control.
Health Care Xpress - Medical Spa Manager and Aesthetician Services City, , FL01/2015 - 09/2016
Led a profitable ~Med-Spa~Aesthetics Operation: Start-Up business.
Built a successful private practice thru client/patient networking, media outreach & promotional marketing of products, or procedural service package offers.
Surveyed all surrounding areas of economic development & demographics, for competitive price point of Product sales & Menu services.
Oversaw all stages of Operations: Development & Budgeting of: Full service~Spa Menus (wholesale/retail), Spa Lay-out: Interiors & room design, Spa service promotional-seasonal launches, client release forms & service contracts, consults, patient/client follow-Ups & records, appointments-scheduling, billing and cosmeticians spa procedural guidelines.
Product research & development-training protocols,certifications & licensing.
Purchasing: Equipment & Skin Care products, sanitation products in performing Spa services.
Inventory management & control, high sanitation protocol practices& servicesof county & state requirements.
Built in “return retail” sales, by offering affordable “Memberships” leading a repetitive flow of income & Loyal client following.
Established high profile “excellence” in client/patent care services, attentive focus, to clients needs and concerns.Delivered beyond unexpected positive results.
Operational business systems: “Clover” & Microsoft Windows, streamlined schedules, inventory, invoicing and accounting. Maintained meticulous patient records: Information and services, accelerating elevated results.
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