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Lead Work Control Specialist Epay Administrator Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Effective and performance-driven administrative professional with strong human resource, customer service, and organizational skills. *Accomplished administrative coordinator offering 15 years of experience reporting to VPs and other top executives. *Consummate administrator dedicated to making the lives of busy executives easier. Serve as an effective gatekeeper; prepare well-researched and accurate documents; manage busy calendars; and efficiently handle daily office tasks. *Ability to adapt to diverse work styles and consistently provide friendly, personable service
Skills

  • MS Office Suite 
 
  • Type 50 WPM
Experience
01/2014 to Current
Lead Work Control Specialist/EPAY Administrator Legacy Village Of Jacksonville Jacksonville, AL,
  • Guide and schedule the processing and distribution of high volume of work orders while following detailed procedures.
  • Conduct individual job reporting and registration of work orders.
  • Research status of work orders using computer-aided facility management software.
  • Analyzed daily and weekly reports to certify timely completion of work orders.
  • Evaluate and code invoices for proper billing and payment.
  • Reconcile the electronic timecards for the off-site staff using BlueForce EPAY management software.
  • Review employee time records for discrepancies and work with supervisors and managers to update time records.
  • Communicate with off-site staff regarding missing time entries and documentation.
  • Standardize and maintain personnel files for off-site staff.
  • Compile BlueForce EPAY reports to ensure compliance, and report labor expenses, including regular time, overtime and paid time off.
  • Ensure company complies with state and federal time and wage reporting laws and regulations.
01/2001 to 01/2007
Sales and Marketing Assistant City Of Blue Springs Blue Springs, MO,
  • Provided administrative and business support to the Vice President, Customer Relations sales and marketing department as well as other members of the sales department.
  • Maintained sales department calendar -- planned and scheduled meetings, teleconferences and travel.
  • Managed ACT database to ensure client information was accurate.
  • Created marketing materials, such as postcards, letters of introduction, announcements, brochures, etc.
  • to execute direct mail programs to prospective and/or existing clients.
  • Collaborated with key members of the corporate marketing departments to develop and implement new marketing folders, binders and presentation covers.
  • Researched business industries to develop a customer pipeline.
  • Improved office efficiency by implementing color-coded filing system and introducing additional time-saving measures.
  • Enhanced communication between sales department and operations department, fostering a sense of teamwork and collaboration.
  • Assisted and prepared correspondence, memorandums and performed other clerical functions.
01/2000 to 01/2001
Human Resources Assistant Guardian Life Tempe, AZ,
  • Assisted with recruiting and administered pre-employment examinations, processed background checks, completed all new hire paperwork and conducted new hire orientation for a multinational manufacturing company.
  • Maintained personnel files, promotions, performance reviews, disciplinary actions, termination and COBRA files.
  • Adeptly handled administrative matters including screening calls, planning meetings, making travel arrangements, and composing documents for the CEO and organizing offices for efficiency.
  • Interacted professionally with all levels of staff while upholding the highest level of confidentiality; known for tact and diplomacy in handling sensitive issues.
  • Established, maintained, and conducted timely audits of employee files to ensure compliance with local, state and federal agencies.
01/1998 to 01/1999
Customer Service Representative JNCO City, STATE,
  • Handled customer inquiries, complaints, service requests and processed return authorizations in a tactful and professional manner.
  • Effectively calmed angry customers, repaired trust, located resources for problem resolution and designed best-option solutions.
  • Interfaced daily with internal partners in accounting, production, and shipping departments in order to resolve complex issues and win customer loyalty.
Education and Training
Expected in 2013
Associate: Science Human Resource Management
MT. SAN ANTONIO COLLEGE - Walnut, CA
GPA:
Science Human Resource Management
Expected in 2011
Business Management Certificate:
MT. SAN ANTONIO COLLEGE - Walnut, CA
GPA:
Expected in 2012
Payroll Accounting Course:
MT. SAN ANTONIO COLLEGE - Walnut, CA
GPA:
Expected in 2001
Worker's Compensation Course:
PASADENA CITY COLLEGE - Pasadena, CA
GPA:
Languages
Bilingual - Fluent in Spanish
Skills
Accounting, ACT database, administrative, billing, brochures, Business Management, clerical, color, client, clients, Customer Relations, direct mail, documentation, facility management, filing, letters, marketing, marketing materials, meetings, Access, Excel, MS Office, office, Outlook, PowerPoint, win, Word, organizing, Payroll, performance reviews, personnel, problem resolution, recruiting, reporting, Research, sales, shipping, Fluent in Spanish, teamwork, making travel arrangements, Type 50 WPM

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Resume Strength

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  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • MT. SAN ANTONIO COLLEGE
  • MT. SAN ANTONIO COLLEGE
  • MT. SAN ANTONIO COLLEGE
  • PASADENA CITY COLLEGE
Job Titles Held:
  • Lead Work Control Specialist/EPAY Administrator
  • Sales and Marketing Assistant
  • Human Resources Assistant
  • Customer Service Representative
Degrees
  • Associate
  • Business Management Certificate
  • Payroll Accounting Course
  • Worker's Compensation Course