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lead waitress resume example with 3+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Confident Head Waitress with 5 years of skilled serving experience. Dedicated to cultivating positive and productive atmospheres for employees and customers. Committed to top-notch customer service and dynamic leadership. Energetic Head Waitress with distinguished history of decreasing employee training time and increasing overall sales. Outgoing and welcoming worker with training in Micro Soft. Skilled in computer and dedicated to best in class customer service. Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities. Adaptable customer deeply familiar with FOH and BOH operations. Hardworking collaborator with 10-year background providing exceptional customer service and food service to attain highest level of guest satisfaction. Results-driven Waitress with 05 years of service experience supporting daily operations of dining room and kitchen areas. Skillful in setting up food stations, accurately recording orders and assisting guests in making menu choices. Reliable, customer service-driven team player. Sociable Server offering 10 years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations. Responsible Lead Waitress with 5 years of experience in fast-paced service settings. Systematic about taking accurate orders, keeping customers happy and supporting team success. Quickly clears and resets tables, restocks supplies and cleans up spills. Dedicated Lead Waitress with 5 years of foodservice experience. Skilled in memorizing menus and promoting customer loyalty. Commended for excellent multitasking abilities and happy, patient demeanor. Friendly Lead with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality. Hardworking Waiter with 5 years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff. Personable Lead Waitress skilled in table arrangement, cu[Number]stomer service and order placement. Motivated and energetic individual with years of hands-on experience maintaining banquet services and functions. Strong communicator possessing outstanding multitasking and organizational abilities. 5 Hardworking Waiter with 5 years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff.

Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Experience
03/2020 to 10/2022 Lead Waitress City Of Denton | Denton, TX,
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Calculated charges, issued table checks and collected payments from customers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Served high volume of tables at once and simultaneously supervised serving staff.
  • Implemented new POS system and trained staff members on use.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Designed schedules for front of house employees, adapting plans based on seasons, days and employee availability.
  • Suggested additional items to customers to increase restaurant sales.
  • Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
  • Met with chefs to collaborate on menu changes, staffing needs and ways to improve restaurant.
  • Presented menus to patrons, answered questions about menu items and made recommendations.
  • Provided exceptional service to high volume of daily customers.
  • Increased product sales by designing new menus and training employees on salesmanship.
12/2018 to 12/2020 Lead Cashier The University Of Kansas Hospital | Shawnee, KS,
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Made change on ash register, handling payments by cash, credit, debit and personal checks.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Processed payments promptly for customers to exceed productivity standards.
  • Scanned, priced and bagged customer groceries quickly to keep lines moving.
10/2019 to 03/2020 Cashier DD's Discount | City, STATE,
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
Education and Training
Expected in to to Associate of Science | Business Administration and Management SouthWest Community College, Memphis, TN, GPA:

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Resume Overview

School Attended

  • SouthWest Community College

Job Titles Held:

  • Lead Waitress
  • Lead Cashier
  • Cashier

Degrees

  • Associate of Science

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