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Lead Waitress Resume Example

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LEAD WAITRESS
Skills
  • Service prioritization
  • Safe food handling
  • Menu memorization
  • Table setting arrangements
  • Check payment processing
  • Dining customer service
  • Bussing expertise
  • Price memorization
  • Relationship management
  • Sales techniques
  • Effective sales techniques
  • Prompt table clearance
  • Food safety understanding
Education and Training
06/2019
High School Diploma
Bryan Station High SchoolCity, State
Summary

Efficient waitress offering 2 years of experience satisfying clientele using strong interpersonal, multitasking and time management skills. Outgoing individual with expertise in smoothly delivering food to guests and turning dining tables rapidly to maximize profits. Proficient in POS system operations.

Experience
Lead WaitressCompany Name | City, State05/2020 - Current
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Designed schedules for 5 front of house employees, adapting schedules based on seasons, days and employee availability.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Served over 6 tables at once while supervising staff of 2 servers.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Partnered with team members to efficiently serve food and beverages.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Calculated charges, issued table checks and collected payments from customers.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Food RunnerCompany Name | City, State08/2019 - 01/2020
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Relayed orders and special requests to cooks, monitoring finished dishes for accuracy with preferences.
  • Provided outstanding customer service to every guest according to Keeneland guidelines.
  • Placed dishes, utensils and beverages on food trays for delivery to rooms, using communication to confirm that individuals received ordered meals.
  • Collected empty plates and glasses to minimize bussing requirements between customers.
  • Cleaned tables and observed proper sanitizing techniques to prevent food borne illnesses.
  • Immediately bussed tables when guests left to prepare for the next party.
  • Checked tables and refilled condiments that were running low.
  • Assisted servers with table settings and beverage refills during busy periods.
  • Responded quickly to customer concerns and inquiries and provided appropriate answers, escalating major issues to serve immediately.
  • Reset tables between guests, including refilling condiments and wiping down all surfaces.
  • Delivered entrees to tables and made sure each guest received the correct menu items.
  • Coached newly hired employees to train on restaurant's process flow and safety procedures, enabling workers to improve speed and accuracy.
  • Completed final preparations of dishes and quickly delivered items to customers.
Cook's AssistantCompany Name | City, State04/2019 - 12/2019
  • Set up and performed initial prep work for food items such as soups, sauces and salads.
  • Regulated oven, broiler and roaster operations for cooking at correct temperatures.
  • Sought out and implemented methods to improve service and team performance to boost business sustainability.
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
  • Avoided cross-contamination from utensils, surfaces and pans when preparing meals for individuals with food allergies and gluten intolerance.
  • Controlled portion sizes and garnishing for optimal cost controls.
  • Grilled and deep fried various foods, including meats, potatoes and fish.
  • Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
  • Verified proper operation of refrigerators, freezers and warming lamps by collecting temperature readings every day.
  • Followed recipes and customer request details to prepare high-quality, delicious meals.
  • Re-stocked, organized and arranged service and food stations.
  • Protected food from spoilage by properly storing in freezer and refrigerator.
  • Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
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Resume Overview

School Attended

  • Bryan Station High School

Job Titles Held:

  • Lead Waitress
  • Food Runner
  • Cook's Assistant

Degrees

  • High School Diploma

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