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Lead Waitress Resume Example

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LEAD WAITRESS
Summary

Talented Business Manager and team leader offering 19 years of success in all types of environments. Strategic thinker with great customer services. Offers proven ability to build effective teams and online networking to serve anyone. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Service prioritization
  • Conflict and dispute resolution
  • Effective customer upselling
  • Relationship management
  • Liquor, wine and food service
  • Quality control
  • Check payment processing
  • Scale documentation
  • Payroll
  • Quick-books
  • Online Networking
  • Website building
  • Metal pricing
  • Phone sales
  • Buy and sell new and used cars
  • Answering phones and making arrangements
Experience
Lead WaitressShoemakers' Travel Center | Lincoln, NE | November 2013 - February 2014
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Checked order accuracy and food quality before delivering to customers.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Processed customers' payments and provided receipts.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Bar ManagerSun Valley Bar And Grill | Lincoln, NE | June 2013 - November 2013
  • Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor, better serving bar customers with current expertise.
  • Collected and polished glassware, keeping adequate stock for expected customer loads.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Maintained tight financial controls with highly accurate daily registers.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Strengthened financial controls to prevent theft and lost funds, maintaining highly accurate registers with balanced accounts.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Resolved escalated customer complaints quickly to maximize satisfaction and bar loyalty.
  • Interviewed, hired and trained staff on bar practices, customer service standards and productivity strategies which improved customer retention and bolstered sales.
  • Reorganized bar stations to streamline overall efficiency and service flow.
  • Maintained current knowledge of all bar and menu options to prepare specialty or routine drink orders and provide appropriate food recommendations for guests.
  • Managed customer service by training staff, overseeing operations and resolving issues quickly.
Business ManagerB-Rose Transportation | Alvo, NE | February 2013 - September 2013
  • Oversaw employee hiring, recruitment and training.
  • Designed detailed business plans to outline finances, goals, and operations of company.
  • Prepared reports and presentations detailing business development activities.
  • Networked within business community, attending events to position company and drive new business.
  • Interacted with customers and vendors with utmost professionalism to solve various problems.
  • Automated office operations and managed client and employee correspondence, scheduling, record tracking and data communications.
  • Leveraged revenue generating trends in customer industries to shape value-added new and used car sales solutions and approaches.
  • Cultivated relations with customers and dealership personnel to drive client retention and long-term growth initiatives.
  • Expanded customer base by successfully emailing prospects to enhance conversion rates.
  • Optimized revenue streams by consistently exceeding client expectations.
  • Performed bi-weekly payroll and coordinated record keeping.
  • Managed day-to-day business operations, including scale documentation and metal priced activities.
  • Sourced and managed customer retention database and online appointment booking system.
  • Directed negotiation and preparation of all contracts.
  • Tracked financial data and completed reports detailing key metrics.
  • Grew customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Elevated new business opportunities by implementing aggressive industry networking strategies.
Sales ExecutiveWorkhorst Mfg. & Truck Sales LLC | Nebraska City, NE | January 2012 - December 2012
  • Developed and implemented new sales strategies to update product lines.
  • Created and delivered sales presentations demonstrating value through cost reduction, ROI and customer satisfaction.
  • Implemented professional sales presentations to creatively communicate product quality and market comparisons.
  • Collaborated with Larry and our teams to ensure that service offerings provided are applicable to customers' needs.
  • Delivered consistent follow up with customers after each merchandise sale by phone or email to answer any last minute questions.
  • Performed post-renewal tasks by booking orders, and maintained accurate records of renewal opportunities and contract records.
  • Used various techniques, including cold calling, networking and online to sell products and services.
  • Identified appropriate products and services to meet clients' unique needs.
  • Researched new business opportunities by evaluating potential customers' previous buying habits.
  • Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
  • Contacted current and potential clients to promote products and services such as flatbeds or used cars and trucks.
  • Qualified prospects to determine potential for future sales and prioritize conversion efforts.
  • Contributed to continuous improvement of the renewal process, service agreement documents, approval processes and training.
Education and Training
High School DiplomaNebraska City High School | | Nebraska City, NE | May 2005
Associate of Applied Science: Business Administration And ManagementSoutheast Community College Area | Lincoln, NE
Gaps in employment history

Ive also had 4 children in the last 11 years and have gaps between employment. During these times i enjoyed being a single mother and allowing my significant other to be the sole supporter of our family. Now my children are getting older and all attend school and i can work harder on my career.

Ive also had more recent small jobs as in bar-tending small community bars and some more food service around my areas. I added the most important jobs to me that i was able to be the manager at and wanted to show the things that are important to me the most in a future job.

Thank you for you time.

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Resume Overview

Companies Worked For:

  • Shoemakers' Travel Center
  • Sun Valley Bar And Grill
  • B-Rose Transportation
  • Workhorst Mfg. & Truck Sales LLC

School Attended

  • Nebraska City High School
  • Southeast Community College Area

Job Titles Held:

  • Lead Waitress
  • Bar Manager
  • Business Manager
  • Sales Executive

Degrees

  • High School Diploma
    Associate of Applied Science : Business Administration And Management

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