lead waitress resume example with 16+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
To obtain a career in a proactive fast pace environment where i can contribute my organizational, leadership, cheerful, people oriented personality. I have been commended by my previous employers for the blood, sweat, and tears I put into any job that i do. I am hard working, focused, thoughtful, and efficient. I enjoy being a communicative team member whom is always willing to learn so I can deliver exceptional customer service.
Skills
Credit machines, checks
Documentation
Fax machine
Fax
Inventory
Mail
Misys
Nursing
Telephones
Guest relations management
Upselling techniques
Bar terminology
Guest relations
Compliance standards
Wine knowledge
Cash handling
Front-of-house display creation
Menu presentation
Wine service
Item promotion
Daily specials memorization
High-volume dining
Food and beverage pairings
Accurate money handling
To-go order preparation
Bill computation
Work History
Lead Waitress, 02/2009 - 07/2020 American Addiction Centers – Orange County, CA,
Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairing.
Supported needs of over hundreds of people and wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Oversaw daily operations of all members of service team, including delegating tasks, training new staff and splitting tips at end of each shift.
Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor.
Kept register accurate through correct billing, payment processing and cash management practices.
Added food items, dishes, beverages and utensils to trays and immediately distributed orders, using pc and hand written tickets to confirm deliveries to correct rooms.
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Checked identification to enforce age regulations for alcoholic beverages.
Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
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